We used CDL flooring when replacing our kitchen and front entry way flooring. We found the staff knowledgeable, but not always polite. We found what we were looking for and once ordered it took almost 2 months to have it installed. We replace the kitchen with laminate and the front entry way with tile. They completed the laminate in the kitchen, yet the didn't order enough tile to complete the front entry way and it took over 6 weeks for someone to come back to finish the job. Once completed, we were very happy with everything, but we were very disappointed with the time it took to complete and the customer service in which we received.

We had some old carpet replaced, and new carpet in the basement. The quotes were reasonable, and the installers were good. Overall a good experience. I would recommend them and use them again. Installers we best the first time around, but quality of work was good both times.

I was quoted 2-3 days for the installation of hardwood floor. I arranged for the job to be started on a Wednesday so that it would be completed for the weekend. It took 2 weeks to complete the job. The work was done in the kitchen area which meant I had no cooker for the first weekend and was effectively living in my basement(which is cold). There were various reasons for the job not being completed on time: workers not turning up on time, a worker being ill and having to finish early, not enough materials ordered for the job, plumber not turning up when arranged. I have spoken to customer services at CDL but am not satisfied with the response I got, which was basically an apology. I had anticipated that they would have offered some form of compensation for the inconvenience they had caused. I wrote a letter to the manager on 28th June 2012 but have not received a response. I think the standard of work is good, but not their customer service.

This company is efficient and installs either for the homeowner or as a subcontractor. friendly service and explained what they were doing each step. reat prices and great value for anyone.

We wanted to buy carpet for our basement we were developing. The prices were very competitive and the install was great. Service agent could have been better though as there were many manufacturer delays and I continually had to contact them for the status. I also got a great deal on a very unique hardwood floor product.

When going to the Carpet Centre, I was greeted nicely and given professional service. They made extra effort to give a good price on high quality durable carpet. It had to be installed at a house I have rented out and they handled the renters with courtesy. It was done quite quickly and I had no complaints from the renters.

We are extremely disappointed in our very expensive flooring. We had serious problems from beginning to end and wished we have never dealt there. Don't walk away from their store - RUN!!!

We had a entrance that we wanted to put some tile into and we were looking in the back at their selection. We were approached by a fellow (Noel) who spent the next hour with us providing amazing information, including taking off our shoes/socks to walk on the various products and at the end of the day we purchased slate, which we love but thought we couldn't afford. Very knowledgeable staff!

So far we've only purchased the flooring for our laundry room reno. The price seemed reasonable for the tiles we purchased and one of the installers there had some good tips to help me do my own installation. We are still in the process of choosing bathroom tiles but our consultant at CDL has had some great ideas helping us choose. A good experience to this point in the project.

Had a flood from the bath upstairs. In the bedroom beside the bath it had hardwood flooring on it. The water soaked under the hardwood and made it ripple and bubble. CDL came in tore it all out and replaced it beautifully with new flooring. We had painted the walls and I was worried that they would scratch them with all the flooring coming and going. Not a single mark on the wall. The flooing is beautiful I would highly recommend them.