Bought the portable air conditioner for my cottage. I was not able to use it right away but when I did it did not work. When I went back to the store I had no problem getting the part I needed.

Sales guys outstanding. I'm a cautious buyer and research everything to death. Having had a Napolean before, falling apart at 12 years old, they advised me contact customer service at Napolean before my purchase. All said and done, between home show savings and Napolean credits, saved about 600. Highly recommend.

Company Response:

Thanks again for the positive response. Our team really appreciates your comments. Gary

Service was excellent and staff very knowledgeable. There are so many choices for bbq's but they helped to identify the differences and benefits of various options. In the end, the choice was obvious within the budget we had set forth.

Company Response:

Thank you for your kind words. A good grill will mean years of enjoyment. Don't forget that we do require you to bring us in food samples once you get really good on the grill!

needed a new BBQ and went to Chadwicks and Hacks. The gentleman who helped me was very knowledgeable and answered my many questions with a lot of patience and good humour. It took a while but I finally ended up with a terrific BBQ.

Company Response:

Sounds like James was your BBQ Specialist. He is one funny guy and really knows his product. Thanks for taking the time with us. You will be amazed at the difference a quality grill will make for you. Enjoy the season! Gary

We went to the home show last year and one of the employess was a great help we were looking for a nice fire place but one that wasnt to much and this gentleman really helped us out and gave us a good deal on one for my mother-in-law. That is the kind of service that everyone should give to there customer. A big thank you. Cheers

Company Response:

Deanna - Thanks very much for the feedback. Our team really appreciates your comments! - We will be at the Ideal Home and Garden show out at the Careport Centre February 28 to March 3. Hope you can attend! Gary

It was difficult to find an insert that would fit into our 50+ year old wood burning fireplace box...but we found it at Chadwick and Hack's. Getting the quote was easy and so was installation. Looks great and is wonderful to have on a cold winter's night. Chadwick and Hack's is full of wonderful small appliances for the home at very reasonable prices. And if you need a part for your vacuum, BBQ or such they are your one stop place to shop. Their BBQ selection can't be beat. Many styles, manufactures and price points to choose from.

Company Response:

Thanks very much Lisa! Your kind words are appreciated and will be passed on to the other team members! Gary

My husbankd and I purchased a Valour gas fireplace from Chadwick's and Hack's (at the Ideal 2011 Hamilton Fall Home Show). Prior to taking any cash deposit ... the salesman (James) made a personal visit to our home (2 days after the show closed), to check the dimensions of our fireplace opening. When he satisfied himself (and us) that the firplace was the proper size for our opening ... he assisted in the selection of colour and available options. We gave him a deposit .... and 3 days later, the installers called to set up an instal time. Two days after that ... Bingo! ... the istal was complete (including a new chimney liner) ... all within 2 hours ! This fireplace looks (and works) FABOULOUS ! This is our second 'major' purchase from Chadwick's & Hack's (we bought a Weber gas BBQ 2 years ago). We have alweays been extremely satisfied with the sales and service from this store, and would HIGHLY recommend them!

Company Response:

Thanks very much for your kind words Betty. I will certainly pass on this comment to James and the rest of the team! Gary

Needing to replace corroded parts of our bbq, we took the parts to Chadwick & Hack's. They were able to find the correct parts, order them and have them in stock for us within the time stated. We've also purchased a rug shampooer from them last year and have been very happy with it. The sales staff is knowledgeable and helpful, and we won't hesitate to go back.

Company Response:

Thanks Sheila! We appreciate the feedback.

I can't believe I never knew about this company before! The salesman was just fabulous and bent over backwards to meet our needs. The price far far beat the competition. Very positive experience and I highly recommend that anyone check out the store for great deals and service

Company Response:

Thanks very much Tracy. It's great to hear such positive feedback. I will pass your comments on to the fireplace sales team! Gary

They had my product for a month, always having an excuse when I would call in to check on it. Finally called today to find out it was ready (again they never called me to notify me it was ready), went to pick it up and it was discoloured with grease, had dings in the plastic and the casing was cracked. Not impressed. Staff has always been dimissive, rude, sarcastic and unprofessional - to myself and other customers being served while I waited. Never would recommend this place. GO ELSEWHERE! As a follow up to the owner's response below, I will update you with the truth: After several attempts to speak with him over the weeks, he finally called me back today stating he had been away. He offered NO apologies for his staff, or for my experience with Chadwicks and Hacks and actually resorted to name calling. Having first called me in my car, my conversation was on speaker phone and witnessed by my passenger. Not once did I threaten, but rather asked if he would be available later to conduct an interview, as I would like to review his establishment. Not once did I mention his attitude, but rather stated that I can see that this conversation wasn't going anywhere, to which he resorted to calling me 'aggressive' and told me 'not to get excited'. It is his staff that treated me indignantly, as well as other customers in the store. ***I implore others who have had similar experiences with Chadwicks and Hacks to share their reviews here. Not just to see the 'staged' reviews listed below.*** There are other sites that have previous reviews of Chadwicks and Hacks that are similar to mine and I would ask that you have a look at the variety available. The iron was cracked and a mess when I came to retrieve it. It's too bad that I didn't bring in a camera to take pictures of it. This situation should have been a simple fix. There were NO notes in my file for 15 days and every time I had to call to check in on my product and remind your manager to order the part. In fact, your manager suggested it was ready to be picked up the day after my first call when I was told that it hadn't even been looked at yet?!? Lastly, the owner is being untruthful with stating that I demanded to have the casing replaced. The staff told me to leave the iron and that the Manager would call me tomorrow when he returned to discuss. Having not heard from him yet, I called and spoke to the Manager and put him on speaker phone. Considering how I had been treated to this point, I made sure to have a witness to our conversation who listened via speaker phone. When I spoke to your Manager about how he proposed to resolve this situation, he argued it was a 'chip' and it was 'he' who told me that he was going to replace the casing. I NEVER once asked about replacing the casing or demanded anything other than stated that I would like my iron back in the same condition as the day I dropped it off. Again, this conversation with the owner was also on speaker phone as he called me while I was driving and overheard by my passenger. One must be very careful when asserting untruths. Your staff member sarcastically blamed me for the grease and grime, suggesting that I was negligent in not picking up my iron faster, when it wasn't even fixed before then. Stating it was a 'warehouse down there and what did I expect when it had been left so long?' Who brings up a grease covered product to their customer and then blames the customer??? It looked like your service person just finished working on a lawnmower before handling my iron. The staff member also sarcastically told me that I must have brought in my iron cracked. What kind of customer service is this??? I'm supposed to be happy with being treated this way??? The casing was clearly CRACKED. I handled the case myself and physically showed her that with pressure on both sides of the crack, the casing shifted independently on both sides of the crack. Clearly a crack! Your manager was witnessed to having called it a 'chip' and now you have downgraded it to a 'scratch'?? Also, I did not complain about my soleplate. I do not use any products with my steam iron and it was not dirty. When I went to retrieve the iron at Chadwicks and Hacks, the entire casing, including the rubber grips where the soleplate sits, were filthy with grease. Clearly another unprofessional attempt to discredit your customer. The owner's attitude just echoed the experience I had in-store and it is no surprise. Terrible business ethics and darn right I'd like to warn others about where they spend their hard-earned money. He is denying the item was cracked, defending his staff's behaviour and is trying to discredit me by focussing (here and during our conversations) entirely on my response to the sarcastic salesperson when I wouldn't put up with her speaking to me that way. Any self-respecting individual would put a stop to this treatment. Why on earth would anyone want to take their business to a store where they are treated with disrespect, their items are treated with disrespect and the owner stands behind this behaviour? I will be sure to share my experiences with other potential customers. After a written complaint to Rowenta about Chadwicks and Hacks, Rowenta handled my complaint with professionalism. Rowenta was more than apologetic with regards to this whole fiasco and has already sent me a new steam iron. I am pleasantly surprised with Rowenta, appreciate their respect for, and faith in their customers. Thank you Rowenta for putting an end to this nightmare of an experience.

Company Response:

Product was brought in for service on Tues April 5th. Products are serviced in the order in which they come in so timelines are 7-10 working days prior to a product being looked at. If parts are required they are then ordered and placed into the unit. While a supplier may have parts "in stock" purchase orders are not alway placed immediately as shipping costs are incurred on small orders that will sometimes exceed the cost of the part being ordered or in many cases manufacturers have minimum dollar amounts that can be ordered. In this case the product was examined and parts ere ordered the 19th of April which is 10 working days from when the unit came in. The parts arrived on April 27 at 12:35 pm and were installed on April 27 at 5:28pm. Cust called on April 28 to inquire if unit was ready and was told it was. There had been no call made by CSR's to customer as it had only been repaired the night before. To this point everthing was done correctly. Where we did fall down was that when the unit was brought up it had not been cleaned properly by the techician. The CSR apologized and brought the unit back down for cleaning. Cust then complained that the sole plate (the bottom of the iron) had not been cleaned but as that is not an area that was serviced and is a consumer cleanable item with a proper sole plate cleaning material it was not done by the tech. There was NO crack on the unit as the customer complained. There is one small scratch below a handle that measures less than 1/4" and is barely visible. At customers insistence we have ordered a housing to correct this at no cost to the customer. We have no way of ascertaining if this happened while in shop but as a courtesy a new cover was ordered. That part coincidentaly has arrived today and will be installed today. Chadwick's and Hack's receives awards each year for customer service and we pride ourselves on doing the best job we possibly can. While we do our best you cannot please all the people all the time. The best you can do is try. In this case staff bent over backwards to accomodate this consumer, in the face of a customer yelling in the store, threats to write newspaper articles, etc. When I tried to contact the customer personally on my return from vacation the customer refused to listen and cut me off stating that she did not like my attitude and wanted to "interview me for an article" as she is a freelance writer and wanted to write about her experience. In this case with the exception of the cleaning not being done properly, and keeping in mind that there was no crack this consumer was taken care of extremely well. Understanding sometimes needs to go both ways and people need to take the time to listen to all sides not just their own.