After doing plenty of research for our new kitchen appliances we ended up at Goemans in Mississuaga. We couldn't have been happier with the customer service. We shopped during a very busy promotion, both Terrence and Diane took their time to go over the features of each appliance and help us make the best decisions for our space. Terence went out of his way to look at our proposed design to help with measurements. They price matched and followed through with delivery when they said they would. So far so good. We will be back to purchase a washer and dryer and hope for a repeat customer experience.

"Service" from Goemans stinks. We have been waiting for 2 months to have a broken spring in one of the fridge doors replaced. The spring is available in New Zealand and could have been here in a matter of days. Don't count on Goemans to do anything beyond selling you expensive appliances.

The price was right (promotion) and the experience very fluid (especially the installation). However, the staff don't seem to be very informed about what appliances are good. Viking range is good, but the rest are not very good, and definitely not good enough for the price paid. I bought Viking upon the recommendation of one of the staff there. Viking also has a terrible service system. Remember to do your research. Sometimes, it might be better to buy from the USA, as long a the warranty is valid.

purchased over 20,000 worth of appliances. some clearance some ordered,didnt need till house was built and was just over one and a half years when we took delivery.found out when registering warranty two appliances where 5 years old ,one ran 6 months and quit, wont cover warranty, over 800.00 to fix. should of disclosed age of clearance items, wouldnt of bought them if i knew they being floor models were that old. feeling totally taken!!!!!!!!!!tried for several months to resolve and not getting anywhere,

Even though there are big box stores within walking distance of our home, we buy our appliances at Goeman's because of the quality of service and knowledgability of the staff. We get good advice on the products to buy, and delivery and installation always go smoothly. Since outfitting our new kitchen here four years ago, we have not gone elsewhere for appliances.

We were doing a mojor reovation to our kitchen. Visited other appliance retailors but decided to go with Goeman's. Staff was great. Gave us a really good deal. Delivery people were incredible

We bought our appliances for our new home at Goemans and were very satisfied. The salesperson was very helpful and took extra time to explain things to us. The delivery was flawless, they were professional and took all the garbage with them. We also had Goemans install our appliances and I would highly recomend them to anyone. He was on time and explained what he was doing, had all the right parts and tools for the job and was very pleasent. Great job Goemans!

Company Response:

Hi Laura, We are so thrilled you had a great shopping experience with Goemans. We want to thank you so much for the taking the time and sharing your experience. We look forward to hearing from you in the future. Sincerest Regards, Goemans Management

Goeman's is thrilled to take your money, but when it comes to "lemon" appliances, it takes a lot of fighting to even get them to send a repair person. We received a damaged refridgerator and they were not will ing to take it back. We will NEVER shop there again!

Company Response:

Hello Dana, We certainly do apologize you feel this way, it is never our intention to have our consumers feel as though we do not care after the sale is complete. We encourage you to contact our service department to discuss this situation further. There are many factors when it comes to cosmetic damage, was this reported within a reasonable time frame? As mentioned please free to contact our service department to discuss further. Also, in regards to a “lemon” this is generally classified as a unit that is not functioning. At the time of delivery a consumer has a right to refuse something that is not up to their standards, you would have signed off on a form indicating no damage was seen. Certainly if something is reported to us within a reasonable time the manufacturer will send a servicer out, our service department would arrange this for you. We take pride in the way we handle our consumers before and after a sale, we have a dedicated department that is also willing to assist where we can. We do look forward to speaking to you further in regards to this matter. Our Customer Service toll free number is 1-877-463-6267. Sincerest Regards, Goemans Management

Best experience shopping for appliances in my life. Michael in Kitchener was extremly knowledgebale (once i convinced him that F &P actually has a DW lower than 34 inches). Pricning was good, follow up great no issue at any time throughout the process. I received numerous phone calls keeping me updated on delivery dates and time. I rarely write reviews but this is worth the effort. Human nature makes people more prone to complain instead of giving credit. I am in real estate and from now on forward will recommend this store to all my clients. I actually went to another local store before but the staff there knew a lot less than I did , so I walked. Installation was a bit tricky since we thought it was a diret connection but it needed an outlet. No big deal at the endof theday (jsut a trip to Home Depot). All is weel. Thanks Geomans and Michael. We will be back for sure. Sabine

We purchased a new stainless steel refrigerator in January for our newly rennovated home. The service given during the purchase was highly professional. The selection of high quality products was exceptional. Our home was not ready for delivery and the store has been very kind in storing it for us as we were to have it delivered in the spring and it is now fall. This has been truly appreciated and we will definitely return to purchase our other appliances.