9.4

16 Reviews

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Otter Creek

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Best Of 2008 Toronto Awards Winner: Patios & Decks

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Web:
www.ottercreekforestproducts.com
Address:
32 Bobolink Dr.
Tillsonburg , ON M4P 1W6
  • Phone:
    click for phone 800-981-3590
  • Email:
    • Owner/Manager:
    Robert Abbott
    Hours:
    Monday - Friday 8am until 5pm
    Service Area:
    Specific Service Areas:
    Canada and United States

    Photo Gallery

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    Forty Nine Photos

    Profile

    CATEGORIES; Decks, Floor Retailers, Railings





    This short introduction will help you better understand our company and the values we maintain. We would appreciate the opportunity to quote any one of our many fine products. We look forward to this opportunity and encourage you to give us a chance to become a valued supplier.



    Quality - this is first and foremost, we take great time and effort to research each product we offer to ensure that it meets our quality standards.



    Design - our products offer traditional yet contemporary styles that meet today's demanding trends and fashions.



    Custom Fabrication - some of our product lines have the capability of being custom fabricated to meet your specific requirements.



    Diversification - our products offer the client a choice of making a lifestyle statement individual to their own tastes.



    Global Network - we work hand in hand with our suppliers from around the world in places such as Canada, United States, Australia, China and South America.



    Environment - we try and procure product from suppliers who share our common goals to produce green friendly products.



    Warehousing - all product lines can be shipped in a timely fashion from warehouse locations in the Eastern, Central and Western parts of the United States and Canada.



    Inventory - we stock ample supplies of our products in all locations to try and eliminate those unwanted back orders.



    Warranty - with quality products come quality warranties. The warranties our suppliers extend to our clients are some of the best in their industry.



    Product Knowledge - we take great strides to make sure we know the specifications of the products we sell and if for whatever reason we are unable to provide the answer we have the full support of our suppliers to get the question answered in a timely manner.



    We are Human - Though we would like to say we never make mistakes we know this would not be true or possible. If a problem arises and it's our responsibility to get corrected, it will be done, no questions asked.



    Thank you for the opportunity to provide this information to you.





    Sincerely,



    Robert Abbott, President

    Products
    Decks, Flooring, Railings
    Services
    Supply Only
    Brands
    Paw Brand
    Specialties
    Tropical Hardwood Decking and Flooring with related accessories.

    Credentials & Financial Information

  • YEAR ESTABLISHED
    2002
  • NUMBER OF EMPLOYEES
    4
  • PAYMENT METHOD
    Chqs, Interac, Visa, Master Card, American Express
  • MEMBERSHIPS
    BBB, CFIB, NWFA, Chamber of Commerce
  • LIABILITY INSURANCE
    Yes
  • WORKERS COMPENSATION
    No
  • BONDED
    No
  • WRITTEN CONTRACT PROVIDED
    Yes
  • WARRANTY TERMS
    Available on Most Products
    • Write a Review

    Reviews for Otter Creek

    10

    Robert Abbott was very professional and honset

    Ron in Oak Bluff,MB

    purchased bamboo flooring I purchased bamboo hardwood flooring from Otter Creek to match a sample I purchased 3 years ago from a supplier that was not a good experience. Robert matched the color and the quality I wanted. From start to finish Otter Creek gave me personal service and advise together with a price that saved me money. I would recommend their company to anyone considering the many product lines the sevice and you can expect service that is second to non.

    Project Gallery

    • Bamboo Flooring - Nutneg
    • One Photo
    Toronto Location Apr 10, 2010 0 of 0 people found this review helpful. Helpful?Yes No
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    Price and Advice

    Approximate cost of services:
    $3,200.00
    What could this company do to improve their services?
    Any advice to offer fellow homeowners facing a similar project?
    Company Response from Robert Abbott

    “Hi Ron, thanks for your business and glad you liked your bamboo flooring. We appreciate customers like you and it was a pleasure dealing with you. I hope you get many years of enjoyment out of your new floor. Thanks Again, Robert”

    5.0

    Robert Abbot was helpful

    Brian in Durango

    Stranded palmwood flooring for great room and office Wood floor was beautiful, shipping was good, but...floor was not to expectations. Finish scratched very easily, even during installation. NO comparison to typical prefinished materials. Had to sand and refinish entire project before move in.

    Richmanhill Location Mar 25, 2010 0 of 0 people found this review helpful. Helpful?Yes No
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    Price and Advice

    Approximate cost of services:
    $3,500.00
    What could this company do to improve their services?
    This flooring should not be advertised as a "durable" hardwood floor.
    Any advice to offer fellow homeowners facing a similar project?
    Be prepared to refinish the project even though it looks good in the box.
    Company Response from Robert Abbott

    “Hi Brian, I do appreciate your comments and understand that ultimately you were not satisfied with the overall performance of the flooring. I want to thank you for working through this issue with us and understanding our side of the issues as best possible. I have sent you a check as per our conversation for the half cost on the Boni product. Regards, Robert”

    10

    Great service, fantastic product

    Joanne in Lakewood Ohio

    Karri hard wood flooring The karri flooring looks fantastic (see photos) and Otter Creek was very professional and easy to deal with. They delivered on time, and the price was very reasonable for such a high quality product. I am thrilled that I was able to get this wood which grows only the south west corner of Western Australia where I am from.

    Project Gallery

    • Two Photos
    Toronto Location Jan 12, 2010 0 of 0 people found this review helpful. Helpful?Yes No
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    Price and Advice

    Approximate cost of services:
    $3,000.00
    What could this company do to improve their services?
    Any advice to offer fellow homeowners facing a similar project?
    Company Response from Robert Abbott

    “Hi Joanne, thanks for purchasing the Karri hardwood flooring from us. I'm glad it worked out for you and I know that you being originally from Australia that you will take great pride in having a piece of homeland product in your house. Thanks Again, Robert”

    10

    We are pleased with the results

    Becky

    Flooring It was hard to get the true colours of the flooring with a camera. It changes with the natural lighting during the day from a light pinkish red to shimmering golden reds in the evening. It also has a great variety of grains. We are very pleased with the results and would like to thank Otter Creek flooring for all of their help. Their friendly team were great to deal with and the delivery was very fast. Working with them made the whole renovation experience much easier. Thanks,Becky Williamson

    Project Gallery

    • Five Photos
    Toronto Location Jan 12, 2010 0 of 0 people found this review helpful. Helpful?Yes No
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    Price and Advice

    Approximate cost of services:
    $0.00
    What could this company do to improve their services?
    Any advice to offer fellow homeowners facing a similar project?
    Company Response from Robert Abbott

    “Hi Becky, thanks very much for your kind words. I'm glad that the Brazilian Rosewood turned out to your liking. Thanks for the nice pictures you sent us. Hope you enjoy your new floor for many years. Regards, Robert”

    10

    An exceptional new floor

    Catherine & Tim in Hamilton

    Study floor replacement While I was away at school, my husband ripped up the old carpet in my study and replaced it with red oak flooring from Otter Creek. What a delightful upgrade to come home to!
    We really appreciated the many samples to choose from, the quick delivery, and the ability to get FSC-certified wood for the project.
    Many Thanks!

    Project Gallery

    • Floor, Desk, Bookshelf, & Ladder
    • Floor & Desk
    • Two Photos
    Toronto Location May 27, 2009 0 of 0 people found this review helpful. Helpful?Yes No
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    Price and Advice

    Approximate cost of services:
    $1,300.00
    What could this company do to improve their services?
    Any advice to offer fellow homeowners facing a similar project?
    Company Response from Robert Abbott

    “Hi Catherine, thanks for doing this. Its very much appreciated. Hope you and Tim can enjoy your new floor for years to come and know that its wood from well managed forests. ”

    6.0

    Sub Standard Material

    Otter Creek 1

    Red Oak Flooring Robert,

    Thought I would send some photographs of the finished floor.

    The finish is five coats of polymerized Tung oil. Very forgiving, easy to apply and easily repaired.

    I would say that I was not entirely satisfied with the quality of the wood, the grading was inconsistent and they tended to spoil the look of individual lengths by leaving the denser wood near knots in - if they had trimmed back by 2-3” the boards would have been perfect. This gives the finish floor a patchy appearance. There were pieces with large knots in the middle of lengths and several damages pieces that should not have made it into the bundles. I was lucky that I could use the many trimmed pieces and the ends of runs but still ended up with about 15% wastage. The lengths were close to the 3-4 feet average but the mix was more like 90-10 for rift to quartered.

    This was half of the project the rest will be completed in the spring so I hope that I have less wastage since this are is rectangular with less chance to use tripped lengths.

    Thanks for your assistance,

    Regards,

    Colin

    Colin's response......
    Thanks Robert,
    I wouldn’t say it was sub-standard – more that a good product was degraded by the companies desire to achieve a very small gain in output.

    Given the way the bundles are packed there is a good chance that reducing a couple of strips lengths by 2 -3” would have resulted in the same number of strips being used anyway.

    What I will do is keep a record of what comes from each of the remaining bundles and let you know. That way it won’t be subjective.

    I though about doing that the last time but was to enthusiastic to get the job do.

    Regards,

    Colin

    Project Gallery

    • Four Photos
    Toronto Location Feb 13, 2009 0 of 0 people found this review helpful. Helpful?Yes No
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    Price and Advice

    Approximate cost of services:
    $3,000.00
    What could this company do to improve their services?
    Any advice to offer fellow homeowners facing a similar project?
    Company Response from Robert Abbott

    “Response from Otter Creek......... Hi Colin, thanks for the pictures and feedback. I'm disappointed to hear the material was sub standard. Please be aware that we try and provide the best value flooring while maintaining the quality. Once you have complete please let me know your results. I will take this up with the supplier and express my concern that my customer was not happy with the material. We expect 100% satisfaction from our customers at all times. Regards, Robert P.S. What you have done looks very nice. Very traditional. ”

    10

    Appreciating Others

    Otter Creek 1

    Australian Wormy Chestnut Flooring Hi Robert,
    I want to thank you and Kim for the nice jersey with the Paw emblem, very nice. Its nice to work with folks who appreciate others as I do appreciate all you did to get this order to us.
    I have the wood still acclimating, (moisture still at 14%), and will install as soon as we achieve satisfactory content.
    I look forward to working with you in the future.
    Thanks for everything.
    Blaine Bergin, Bergin Construction, Horsehoe Bend, ID

    Toronto Location Jan 16, 2009 0 of 0 people found this review helpful. Helpful?Yes No
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    Price and Advice

    Approximate cost of services:
    $5,000.00
    What could this company do to improve their services?
    Any advice to offer fellow homeowners facing a similar project?
    10

    Our new deck

    Brenda Clarke, Lynden

    Patio These are the follow up photos to my husbands (Barry Clarke) review of our deck. The wood looks fantastic and we are thrilled with the new deck! The quality of the wood is amazing!

    Project Gallery

    • Five Photos
    Toronto Location Oct 03, 2008 1 of 1 people found this review helpful. Helpful?Yes No
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    Price and Advice

    Approximate cost of services:
    $3,900.00
    What could this company do to improve their services?
    Any advice to offer fellow homeowners facing a similar project?
    10

    Courteous Service!

    Barry Clarke

    Deck Good morning Robert
    I received your generous gift the other day. Thank you.

    The deck was completed the end of last week. We used the Australian timber oil. My wife and I are very pleased with the look of the wood. We are very happy we purchased the cumaru rather than the traditional wood or composite used on decks. The deck stands out from any other. Although the contractor indicated it took him longer than normal because of the density of the wood, he was very pleased with how it turned out.

    We just went out and purchased some patio furniture and gazebo for the deck. My wife wants to clean the deck and take a few pictures. At that time she will upload the pictures on to your website.

    I would recommend the wood and your courteous assistance to anyone. Thanks

    Barry Clarke
    Lynden Ontario

    Toronto Location Sep 19, 2008 0 of 0 people found this review helpful. Helpful?Yes No
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    Price and Advice

    Approximate cost of services:
    $2,000.00
    What could this company do to improve their services?
    Any advice to offer fellow homeowners facing a similar project?
    10

    Great product and service

    Dan/ Massachusetts

    Deck project I needed acouple different sizes of Cumaru wood for my deck project,2x4's,2x8's and 5/4x6. Otter Creek was the only company that responded and was able to provide the different sizes of wood. The communication between them was awesome and the Cumaru was delivered quickly. I would definetly recommend them to anyone looking for quality exotic decking.

    Toronto Location Sep 09, 2008 0 of 0 people found this review helpful. Helpful?Yes No
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    Price and Advice

    Approximate cost of services:
    $15,000.00
    What could this company do to improve their services?
    Any advice to offer fellow homeowners facing a similar project?
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