Called Tom the day before to discuss my options and said he would be in my area after a business meeting the next morning. He came over, gave me the quote (which I was extremely satisfied with) and was in/out within an hour (changing 3 locks and cutting 7 keys for me). Very pleasant to speak with, conducts himself professionally and one of the best interactions I've had with a tradesperson...ever. Very highly recommended

Company Response:

Thank you for your kind words. All the best. It was a pleasure to have met you.

Tom came by to install a deadbolt on our kitchen side-door on August 31, 2011. Nice guy and funny. He talked about his passion for Lacrosse, and he seemed to enjoy teaching about how to install the lock properly. He made us 5 key copies too. He does quality work.

Company Response:

I was a pleasure to meet you both. All the best in you new home. Thanks for your kind words.

I had wonderful service from the first conversation with Tom on the phone, until installation. I had new locks installed on all of our exterior doors, which involved drilling new, larger holes for the locks, and putting them all on the same key. One of the locks that I had bought was defective, so Tom gave me a spare of his, and offered to return the defective lock to Home Depot for me! I'd definitely use Victory Locks again, and would highly recommend them to anyone.

Company Response:

Thank you for your kind words. It was indeed a pleasure to be of service to you. Also thanks for letting Ben enjoy your backyard and his new friend. Take care

I called Tom who returned my call early the next day. As our home was closing that day, from my end, I had to call Tom a couple of times to ensure his availability and then to confirm our appointment for that very day once our home officially closed. He always answered his telephone which is a notable trait. Tom was so personable and quick and straightforward. Very refreshing nowadays! I also wanted an invoice which Tom promptly sent to me the next (Sunday) morning. We will definitely be referring Tom to our friends as it's rare to find good service.

Company Response:

Thank you so much for your kind words. I do try my best to treat others with top drawer respect. Take care.

I was in the market for high security locks for my home. I contacted a few lock smiths but none were as professional as Tom from Victory Locks. He showed up on time and was very pleasant to deal with. He advised me against spending a lot more money on multi lock systems as set me up with scorpion high security locks which are more effective and less expensive than multi lock systems. All the work was done on the spot. My children and I enjoyed his company as he was very knowledgable and showed us the installation step by step. I highly recommend his service. Well done Victory Locks!!

Company Response:

Thank you so much for your kind words. Glad to have met you all and been able to help you out with your security needs.

The key from the existing lock was lost, also we didn't like our old cheep lock installed by Builder. So we bought a new lock and called Victory Locks. The master arrived at scheduled day and time. The work was done quickly and with quality. The door was tuned to be closing nice and tight. We have also got three new keys at no extra charge. I will call them next time I need locksmith service.

Tom made a great first impression by answering my inquiry quickly. I was also happy to hear there was no extra charge for a Saturday visit (another locksmith had told me that a Saturday visit would cost extra). Tom showed up right on time, got our lock re-keyed and also put on a great lock on the back patio door. We enjoyed talking to him and were happy with his work. I would definitely call him again for any future work.

Tom was easy going, extremely professional, and knowledgeable. He arrived for the job 15 minutes early and put us at ease even though we were running late. He worked quickly to replace our locks, and even gave us a gift of a better deadbolt for free, because the deadbolt on the basement door was not worth rekeying. We cannot recommend Tom enough. As my husband commented, "Tom provides old fashioned, great quality service."

Tom was available on short notice and installed quality deadbolts, as requested. His quote was very reasonable and he stands by his work and products. He even fixed my "sticky" front door. Tom was very personable and answered all my questions. It was a pleasure dealing with him and I would recommend him without question.