We have used Top Hat Chimney several times in the past for chimney cleaning, but this year we had Top Hat rebuild our chimney. Every time we have used their service we have found their technicians and masons to be very professional, polite, and respectful of our property. Their staff are all eager to help in any way possible, and completed the job quickly and to our satisfaction. I feel quite comfortable recommending Top Hat Chimney to anyone in need of chimney repair or cleaning. - Leigh, North York, ON

Our chimney had not been used or cleaned in over 10 years. Greg cleaned the chimney quickly and with no mess. He was friendly and courteous. He arrived within the scheduled time frame so there was no waiting. He explained everything he had done and advised me of some minor required repairs. Overall I was extremely satisfied. Thanks. He even gave me some excellent tips on training my dog.

Top Hat Chimney Sweeps call us yearly to set up a chimney inspection. They are punctual and friendly and very neat with their work. Great to have a company that we can rely on to let us know when it is time to do some cleaning for the chimney.

Mike from Top Hat was extremely helpful in solving a problem that other service providers could not. I have two fireplaces in my home, connected by the same chimney. Each time we lit the upstairs fire, smoke would fill the basement where my other chimney is located. They relined my chimney and when that did not completely solve the problem, came back and put 50lbs of mortar in the base of my fireplace to seal cracks (free of charge 2nd visit). These guys see the job through until the problem is solved. Smart because I am a customer for life.

As a recent condo-townhouse owner, I need to provide an annual WETT certificate. I've now used Top Hat twice, and am very pleased with their promptness, timeliness, and incredible knowledge.

In the spring of 2010 I hired Top Hat Chimney to install a new stainless steel chimney flue in my unlined chimney in order to bring it up to code for insurance purposes. The flue was installed in good order and in good time and I was happy with the work. However when I went to use the fireplace during the following winter, the fireplace no longer seemed to be drawing properly. Smoke was coming back into the house. I tried all the standard testing procedures - cracking the door, making sure it was a cold night for draw, pre-heating the flue - to no avail. So I phoned Top Hat and asked them to come down and have a look. I understand that sometimes things don't work out exactly right - maybe the new relationship between the flue and the firebox was not right, for example. In good faith, I was willing to pay an additional charge if something needed to be changed - as not all problems are foreseeable. But here is where the problem started. I could NOT get anyone to come down from Top Hat and have a look. I must have explained my situation 4 or 5 times over phone calls that took place over more than a year and even explained I would be willing to pay if the problem could be fixed. Each time I was told Steve (the owner) would look into it and then nothing. It's been almost 2 years and still nothing. I guess the lesson here with this company is make sure your chimney actually works before giving over your final payment. I am very disappointed and frustrated with Top Hat.

I have been using Top Hat Chimney Sweeps now for many years, and every time find the service extremely professional and efficient. I always get treated with such a friendly attitude from the moment I get in touch with the office start to when the job is done. Every time, the work has been completed quickly and everything left spotless, and the employees so friendly while they are here. Steve Spring is extremely knowledgeable about the industry and is always available to answer any questions I have about the work being done. I will continue to use Top Hat year after year and will certainly recommend them to anyone looking for some high quality chimney care.

I hired the company to clean the chimney of my wood-burning fireplace. The service was performed cleanly and efficiently and at what I consider a fair price. The fireplace had been installed in a major renovation of my Victorian row house before I bought it and the technician who did the cleaning pointed out a number of safety concerns that would rewquire major work to remedy. He had no personal financial interest in this, so I appreciated his advice, which confirmed my own concerns about the state of the fireplace and chimney. Frankly, with old row houses that were not designed with an open fireplace, I''d steer clear of renovations that include one unless you are confident the work has been done with scrupulous attention to safety and all code requirements (as I fear was likely not the case when my house was renovated).

Steve Spring sent his crew over to repair my chimney and i must say they did an excellent job! The rates were excellent too! Top notch for Top Hat! Thanks