BEWARE raving reviews are based on previously owned company owners, pre 2022! My move was on June 01st, 2022 and to date, July 11, 2022 this company has chosen to ignore all attempts to contact without ANY compensation. . .
I am now aware through my telephone conversation with previous owner, who respectfully reached out to me with genuine concern based on my experience with this company (no longer owned by himself and partner) but was sold to new movers / owners. Needless to say previous owner was incredibly disappointed how recent & prospective customers are being / will be serviced.
I was referred to this company by a friend / previous customer that had used their services multiple times for themselves & family members based on amazing service in previous years. Sadly that was not my experience. This customer will no longer use this moving company nor will I. My experience unfolds as such . . .
LATE ARRIVAL: Moving day, June 01, 2022
* Truck arrived at 930am. 1 - 1.5 hrs after agreed time in writing of booking with a START time of 8 / 830am. I was their 1st move that day. Unacceptable.
* On May 27, 2022 @4pm - I called TOME booked & had them confirm by email (see screenshot) date of move, June 01st, 2022 with full knowledge of the new destination having an elevator booked for 11am sharp, a 2hr window for move. This was a (6) day advanced confirmation. Plenty of time to plan route / avoid delays. The person after my move was delayed moving in due to my movers being late. . . My movers should have arrived no later then 1045am to set up parking etc.
* Due to my hazardous home situation (sewer flood) I was sleeping at a hotel and had to rush back to make the agreed start time of 8am. I was fully packed and waiting. . . .
* On the day of booking (May 27th), I also advised that my residency was ONLY back entrance, call / text upon arrival and / or near to arrival. This was also reiterated in an email the day before the move. On the day of move-in, mover (s) had knocked on the front door repeatedly, waking / disturbing tenants and landlords in residing units. Unacceptable.
BROKEN LAMP:
* My glass shade floor lamp ($70) was broken without any mention of the damage done. This lamp was picked up completely intact, glass shade screwed on. There is no way this shade fell off & was simply lost in the shuffle. It was a screw-in assembly. Therefore this lamp shade was broken / shattered on route to the new destination or removed when my items where left unsupervised!? The light bulb had been intentionally unscrewed by one of the (2) movers and left in my belongings. Another sign that this lamp shade was knowingly damaged. Light bulbs do not remove themselves. Movers claim they have no idea what happened to the shade when they sent an email on June 14, 2022 (again only AFTER the previous owner spoke with them). No apology, no mention. No compensation to date, July 11, 2022). Unacceptable. Keeping secrets / ignoring your paying customers, alarming. I am left with a standing pole. (see pre / post photos of lamp: shade intact & moving day no shade & light bulb that doesn't work anymore / replaced.
DUMPED, DAMAGED and DYING PLANT:
* One of my healthy, flourishing plants was dumped at the pick-up location, at the back entrance. Out of the way of foot traffic & was dumped somehow. Now dying.
BROKEN GLASSWARE:
* Broken glassware. I have moved numerous times with nothing damaged. My items were not treated with care. My plastic rent-a-bins (sturdy bins rented from the reputable company "FrogBox") were packed with diligence & all items were wrapped & secure in place to avoid unnecessary damage. My bins were dropped / shuffled in haste, with little care.
IGNORED MESSAGES / CONTACT:
* On the day of move, I noticed my lamp was missing shade. I immediately contacted the company via text (see screenshot) with a photo of my damaged lamp, enquiring about the damage. I was completely ignored until the day (June 14th) when my concerns were made apparent to the previous owner. This was the same number used by the mover the day of move & this is not a landline # otherwise my msg would have been returned stating such. Unacceptable. Previous owner was surprised, disappointed yet genuine in his concern. Unfortunately seems like the demise of his once flourishing company.
METHOD OF PAYMENT:
Upon move-in day / completion, I was advised by one of the movers, the company DOES NOT accept credit card payments. He also stated that it is "all over their website" re method of payment is only cash or e-transfer. Please review their website as it does not indicate acceptable methods of payment - anywhere! I was then down $1000 in cash flow when I had planned on using my credit card - It had NEVER been an issue with any moving company before to pay with credit. . . .
My boxes / items where just dropped at my new residency, with no offer to assemble my bed / to slightly organize. I've paid less or near to the same amount and was graciously taken care of by other movers, above and beyond. I was an easy move = 1bd apt, ALL packed and organized!
This company lacks quality customer service. Great movers, take care of their customers - BEWARE! I have used other moving companies and without question, was assisted with bed assembly / furniture wrapping without request / no broken items / attention to details / responsiveness in communication and concerns / PUNCTUAL - the basics in customer service care and professional with reflective costs.
Furthermore, my high performance bicycle was left out in rain by the movers at my pick-up location. I've also now noticed my hardwood table & (4) chairs all have water stain on them from the day of move.
On June 19th, I contacted the company by email after they they had offered to "regulate" this issue on June 14th (only AFTER previous owner had contacted them) They have since now completely IGNORED my follow-up email June 19th, seeking compensation and still to date, July 11, 2022. ALARMING customer service. . . They will take your money and run. Their ignorance has earned them this review.
