They were very helpful and accurate in their quote and arrived on time for the move. Took care of my furniture and for the most part, did everything that they said they would. I recommend them for moving services and would use them myself in the future.

Company Response:

Suki Thanks for your review and we look forward to moving you again in the future.

Tender Touch took a lot a care about our move, even though it was small by any standards. From the moment we called their office Clara took care to make sure that we had everything we needed (boxes and assurance that the horror stories one hears about movers were not about this mover. Moving day went smoothly. Wayne, Demelo and Douglas whisked us out of our old place and into our new, taking care that nothing in either building, and none of our stuff got damages. We particularly liked the care Tender Touch took to protect our floors. Anyone looking for a trouble-free move couldn't do better than Tender Touch.

Company Response:

John, Thank you very much for writing a review of the services we provide. We try very hard to be the leader in our industry

I spoke with Maria of Tender Touch - she was very thorough and detailed. She confirmed a date with me and then advised me what I needed to do to be ready for the movers. This was appreciated as I was packing my own items. I was then contacted by Canadian Van LInes - Amar was very punctual and handled my items with care. Everything arrived to Winnipeg quickly and they were delivered on time. I was extremely happy with the initial contact with Tender Touch and then with Canadian Van Lines. My estimate and actual cost were very close to what I expected. Thank you for making my move stress free!!

Company Response:

We very much appreciate you getting back to us with such a postive review. There is alot more work that goes into a long haul move than a local but I am very proud to say our long haul service is just as fantastic as our local work. We have great movers that have been traveling the country doing moves for many years and offer great customer service. All the best.

We had decided to sell our home and travel for at least one year, and wanted to have Tender Touch to pack our artwork and other delicate items, move our goods into their storage, then move everything to our new location when we returned. The pack and move into storage started off badly with some minor damage to a wall and a stair railing that should have been protected but was not. Some items were poorly packed and garbage was left strewn about, but the company sent someone to take charge and address all the issues. We were satisfied with the end result of this part of the move. One year later our possessions were taken out of storage and moved to our rental home. Our sectional sofa which was brand new and pristine when it had left our home, was returned to us with a puckered tear in the side. It was obvious this had occurred over a length of time from improper storage, as the fabric was stretched out as if something had been leaning against it for a considerable length of time until the fabric had stretched out and finally tore. A crystal lamp packed by Tender Touch was broken when we unpacked it. The company denied responsibility for both items. They claimed none of this was their responsibility but the lamp would have been fully insured had we paid T.T. to unpack everything we had originally paid them to pack. The reason we paid the high price tag to have them pack delicate items was because we trusted in their expertise, but to pay again to have them unpack seemed like an unnecessary added expense on what was already an extremely costly undertaking. The sofa was shrink wrapped by them, moved and stored by them and moved into our rental home and unwrapped by them. Why then are they not responsible? We truly fail to understand. In the end, they offered us a goodwill gesture of a $75 "credit" with the stipulation we sign a document agreeing to the following as written in their release:"no negative publicity is to be published on any media". After paying over $7500 for their services and getting back our brand new $3000 sofa with a hole torn in it , we decided to forgo the $75 "credit" to warn others about this company. If they are so proud of their stellar customer service why try to silence us?

Company Response:

Thanks for your feedback. Our insurance policy only covers worked fully done by Tender Touch Moving. Boxes packed by clients cannot be insured for damage as the packing was not done by our company. In your case you hired our services for packing but then to save costs did not have us unpack. When Tender Touch unpacks any goods we packed we are fully responsible for damages as we did the pack and unpack. When a client does the unpack things can be pulled out of the box incorrectly or dropped and Tender Touch cannot be held responsible. As for the sofa we are responsible 100% if the sofa was not damaged on the move in and then was damaged on the move out In the case of any damage you are covered up to the amount you declared on your move if it was $ 10,000 then this would be your maximum coverage, if you choose to save on costs and waive insurance and simply go with the standard 60 cents a lbs then this would be the only coverage applicable in the case of a damage It’s very important when moving goods that are breakable, sentimental or have high value to have the movers pack and unpack these goods and insure them for the proper value so you are fully protected in case of a possible mishap. Best Regards

I used Tender Touch for a recent move to a one bedroom apartment and was overall very happy with the experience. I booked about 2 weeks in advance and the staff when I called was very helpful. The contact I got there was new and had to ask her supervisor several times for clarification about my questions, but she did always follow up with me and was very helpful. For the day of the move, Pedro and Trevor showed up on time and got right to work. They were both great and were very efficient, yet careful. They put down blue runners everywhere to avoid getting the floors marked up and dis-assembled all my furniture (and put it back together on the other end). They were so fast that the entire move only took 3 hours. Nothing was broken and both movers were very careful with my things. They even put the boxes labelled closets, in the right closet! The only concern I had was that my credit card with per-authorized for several hundred dollars the day before the move, in addition to the charges for the actual move itself. I wasn't told about this and got quite a shock when I looked at my Visa bill showing a bill for more than double the estimate of the move. I called the company and they quickly removed those charges, which was great. All in all, I had a very good experience and would recommend the company.

Company Response:

Thank you very much for you positive and detailed review Sarah. As for the charges it was human error your visa was entered 2x but all rectified minutes after we found out about it. Looking forward to moving you again

The move started with one of our three-man crew locking his keys inside the cab of the moving truck and ended with us going up to the kids' bedroom to discover that our bunkbed had been totally ruined, "reassembled" in the shoddiest way imaginable. The ladder wasn't even nailed onto the frame -- I just wish I had taken pictures of this terrible work. We had to throw it out and buy a new one, after paying extra time to have it taken apart and (supposedly) put back together again. We discovered the problem after we had generously tipped the team. The rest of the move was uneventful and the guys were friendly enough, but to leave us with a problem like that was totally unprofessional. I would never ever use this moving company again.

Company Response:

Sarah, Our office was made aware of the situation of the assembly problem via voice mail after hours and we dispatched a crew to come out the next business day unfortunatly by then the decision was made to throw out the bed. We wish we would have had the change to put it in order We take responsibility for our crew making this error in assembly. The crew feels really bad that the bunk bed wasn't assembled correcly . Please contact our office as we can see if there is something we can still do to correct this wrong in the way of a refund on your move Once again our full appologies

Our last move was 21 years ago so we took great care in choosing our moving company. We used HomeStars to find a number of the companies which we interviewed. Very professional quotation using a tablet computer to document our requirements! The final bill was almost exactly the same! Excellent work during very hot weather. Great care and attention was taken in every aspect of our move. Highly recommended!

Company Response:

Tom it was our pleasure to offer you great service

Booked movers for the Canada Day long weekend about two weeks in advance. Customer service was very friendly and courteous. Fast forward to the Saturday of the move. Two movers arrived 15 minutes late. Not a big deal but there was another party waiting to use the service elevator in the apartment building so it was a bit embarrassing. Other than that, the movers did a great job. Wrapped everything, and aside from minor damage on a corner of a wardrobe, everything arrive in great shape. Overall all a good experience, would recommend again. Perhaps a bit pricey based on how little furniture I had to move but high rates seem to be standard around Toronto.

Company Response:

Thanks for your response Sorry for arriving 15 minutes late but the long weekend traffic got the best of us. Our crews are scheduled 1 hr prior to the jobs for all GTA jobs which usually gives us enough time to arrive a few minutes prior or right on time for the start time.