This company presented very professionally over the internet.This move included a number of very expensive pieces of art and glass art. When i questioned the method used for moving these products the supervisor for the moving consultant suggested that all items should be crated. No insurance was offered .In discussions with local galleries both felt that bubble wrap combined with individual boxing would be sufficient for this short distance ( 2 block ) move. I requested this and Tender Touch agreed to use bubble wrap and made a clear note on the bill of lading that the packing and shipping crews should use caution and use bubble wrap as requested by the customer. Sometime during the packing the packers from tender Touch ran out of bubble wrap but the crews continued to pack using bunched up paper . It wasn't until they we started with the pictures that they disclosed that they were out of bubble wrap.On moving day the lead shipper was in a rush to have me sign the form to get the move started and advised me that I had up to $15000 of insurance so my delicate pieces would be covered. leaving aside the fact that they missed a number of items in the showers and cupboards the move was finished at 3X the quoted price. I had expected that the move would cost more due to the many small items and careful packing necessary in this small 2 br condo. Nonetheless it was expected to be higher than the estimate using Tender Touch's online formula which is now suspect to me. During the unpacking in our new residence one of the packers called me over to look at 2 Susan Rankin vases recently acquired for $2000 ea that were broken in a variety of places. The packers apologized and showed me how they were not wrapped in bubble wrap as I had requested and secondly that the paper was far to tight and lastly that the two vases were packed in one box rather than individually as the others had been . I requested that they take the vases and establish a claim for these items with their insurer. I waited until after lunch the following day before I was advised by email from one of the owners Maria Botelho ( after calling them ) that I had neglected to buy the correct insurance and the vases were not covered. Maria told me that it was my fault for not crating the objects the $4000 vases.. I later discovered a damaged corner to a palazetti laquered chest of drawers and a small Ipod nano was missing . After a lot of pressure ,Maria made a variety of offers to deal with this but it was a very small amount in relation to the replacement cost This company did not do what they said they would do , did not follow my directions for packing and in typical fashion took longer, broke things , and hid from any responsibility for the broken vases. This could have been solved with the right materials and a little effort by Tender Touch to do what they were asked to do. I have decided to seek relief from the courts to recover the monies paid to replace to the Rankin vases. I will also be taking this matter to consumer affairs to insure people get clear and accurate info on moving day and to force movers to be responsible for poor work .

I booked my move with a moving consultant who was very thorough and friendly. She explained the details of the moving cost and insurance which made me feel comfortable with using their services. The moving crew arrived on time on Saturday morning in uniform. As the driver was signing me up the others starting laying down floor coverings and wrapping my banisters (as I lived in a house top floor) Then they all proceed to protect my furniture in pads, they were quick but safe. I was very happy with the overall team, moving consultant. Hope I don't have to move again for a while but if I had to again Tender Touch would be my first choice. Highly recommend!!!!

Company Response:

Liz, A stellar review. We love getting 10's thank you so much for using our services. We would appreciate any referrals you can send our way.

Tender Touch Moving and Storage moved the contents from my home into their long term storage facility in October 2011. I paid approx. $4000 for the move into storage and approx $600/month for storage. I moved into my new home in February 2013. This part of the move cost approx $3000. I had become a $17000 customer. There were five men moving furniture and boxes into the house, the garage and the backyard that day. As they took items off the truck, they would yell out the corresponding number which my daughter would check off the storage list and I would direct them where to put everything. With five men going in five directions with five different numbers, it was a hectic day. I had one large armoire that was to go to the rec room in the basement. They brought it in and decided it would not go downstairs so they recommended that they leave it packed up and in my garage. I signed the papers and paid the moving fee. Big mistake. After they left and over the next couple of days, I began moving things around and began to notice damaged furniture legs on several pieces of furniture. One outdoor table had been taped back together by Tender Touch. I also noticed that my new front door had been damaged as well. I had another moving company here the following week to deliver some new furniture and at that time, I asked them to measure the armoire to see if, in fact, in would go downstairs. They assured me that it would so we unpacked the armoire and it was completely ruined. The door and hinges had fallen off and the side had caved in. This piece of furniture was worth $12,000. I contacted Tender Touch and they told me that since I had signed the contract, they were not liable and could not help me. I persevered and then I was asked not to threaten them with any possible online reviews. They finally agreed to have their repairman take a look at the armoire and he said he could fix it for approx $2000. I also had two other repair quotes for $4000-$5000. Tender Touch was not willing to pay for this repair and offered me $500 as a good will gesture. I would need to sign a release and agree not to publish any negative publicity on any media. I chose not to sign the release or take their $500 so that I might alert the public to the fact that Tender Touch Moving and Storage is not a company I would recommend to anyone. The piece in question was not packed properly in the first place and this is why it was damaged. The fact remains, Tender Touch is responsible for the damage to the armoire and would not take responsibility for it or for any of the other damages. My advice to anyone moving is this: when items are coming off the truck, NO MATTER HOW RUSHED AND BUSY EVERYONE FEELS, stop and check every corner, every leg and NEVER let them leave without unpacking every piece of furniture. Even is this prolongs your moving day by a couple of hours. I cannot begin to describe my resentment and anger towards Tender Touch Moving and Storage. I put my trust in them and now I'm out $12000+ A very expensive lesson.

Company Response:

Thanks for your feedback Deb, All items were inventoried when taken to storage at that time you waived replacement coverage as you indicated you had your own insurance. The goods were delivered to your residence all items initialed on inventory as being recieved and in same condition. The Armoir in question was left in your garage padded so I can see some damage occuring without being noticed on this item. You indiated the damage was noted when another moving company ie new frurniture delivery service advised that the armoir could go to the basement. At which time they unpadded the item to bring it to the basement which makes no sense as any professional mover would leave the item padded for protection until in it's delivery location. We were notified about the damage and sent a repair person to look at it but the armoir was no longer in the garage where we left it, it was now at a public storage locker. This making the whole damage very questionalbe due to time passed and that it was moved again, loaded on a truck and delivered to another location leaving lots of chance for damage to occur. Even with the fact we had no knowledge of our crew damaging the item we still sent out a repair guy and still offered to cover the damage for the basic coverage you choose on your move which was $ 500.00 which no coveage was chosen and all items signed off which at that point relieves Tender Touch of Liability. In settlling a claim as this there are legal documents which our lawyers have prepared, one of the terms being slander which protects the company from abuse once the claim has been fairly settled.

Second move with Tender Touch in 6 months and we are just as happy the second time as the first. Awesome job - friendly, professional and stress free, from Maria in the office to our crew: Phil, Pedro and Chris. Thank you for making a rainy, stressful day so much more relaxed. The care of our antiques and 100+ year old piano was most appreciated. We highly recommend your company without hesitation. Special thanks to Maria!

Company Response:

Thank you so much Joe! We are very thankful for your time to write this review to support our company.

I have never had such a quick and pleasant moving experience. They arrived on time? CHECK. They actually (get ready) arrived an hour early?! Who has movers that arrive early? They got stuff done quickly? CHECK. They were in and out before I knew it. They got to the new house in their truck faster than I did in my car. They were careful? CHECK. Nothing was broken, scratched, or damaged, at all. They were fairly priced? CHECK. We made it under the two hour minimum, and tipped well, and it was still $100 under their estimate. All in all these guys are the best movers I have ever used, or even heard of. After reading countless reviews on Yelp, I chose these guys out of necessity. My move date changed at the last minute, these guys were the only company that could fit me in on the new day. I had to use them, and was expecting them to arrive late (appt was 2-6pm, they were there at 12:45), be tired, take a long time, etc. NOTHING could have been further from the truth. Best.Movers.I've.Ever.Had.

Company Response:

Thanks Mike, Love the compliments, the crew will be pleased to see how satisfied you are.

Overall, we were really happy with our move from the burbs back into Toronto. The crew was friendly and communicated well with us. There was some damage to some furniture... but, they were honest about what happened and most of it was Ikea furniture and not real word, so not really their fault it got chipped or damaged. They did damage our floor while moving our piano in, but to be fair, the piano is EXTREMELY heavy (has steel insides, so it holds a tuning great, but is awful to move). They were a good company to deal with and had very reasonable rates. I do recommend them to friends and will most likely use them again... if I ever move... which I do not plan on doing, so they may be out of luck. ;)

Company Response:

I heard the piano was a beast!!!. Thanks for your review :-) Stay warm and cozy up to a coco it's freezing in Toronto today.

Maria and the team (Trevor, Big Mike and Pedro) were fantastic with my move. My move was from Mississauga to Calgary and it took place in mid Dec 2012. When I was looking to hire movers, I narrowed my choices down to Bronte movers and Great Canadian Van Lines (Tender Touch as an agent). I was in a rush to arrange the move date and I decided to go with Bronte as they were the first to contact me. Lo and behold, somehow, Tender Touch became the one doing my move. Both companies are agents of Great Canadian Van Lines, and I think that Tender Touch already had a truck going Westward so there was room for my shipment. Well, the entire experience was incredible end to end. I want to make it clear that this is all because of courtesy and professionalism by Maria and the team. (I had very little contact from Bronte). Before the move, Maria phoned me to explain the process and just to ensure everything before the move was ok. On the date of the move, the crew arrived at 9 am sharp and they worked hard to get the move complete. My stuff arrived in Calgary the following week and the driver was great too. In terms of the price, it was a bit less than the estimate and I was very happy overall. I would definitely use tender Touch again and would recommend them. I should also say that Homestar.com was a great help in choosing a mover that is reliable and trustworthy. Steven Y.

Company Response:

Moving to Calgary, in the winter can have it's difficulties but I'm glad to hear our crew was up to the challenge. It's great team work that makes the job successful Thanks for taking your time out of your busy schedule to pass on the word about our great moving services.

Fred and Jason were a very professional crew. They wrapped all my furniture in blankets and Everything arrived in perfect condition. Thank you for making my move a pleasant experience. I would definitely recommend Tender touch moving.

Company Response:

The move was a great experience for the crew Maxine, they loved going down to Seattle WA. They took your advice to go to Pikes Market Place and get coffee at the 1st Starbucks. They brought souvenirs back for all of us here in Toronto.

I experienced a courteous and friendly interaction over the phone and via email to set up our move. Movers arrived on time on the day of the move, and were nothing but professional, taking extensive precautions to protect my belongings. The move itself took less time to complete than the estimated time given (a savings for me). Everything arrived in the same state in which it was packed. I was very happy with the service that Tender Touch provided and would recommend to anyone. Thanks Tender Touch!

Company Response:

Our pleasure Phil, We would love any recommendations you can send our way All the best in the new year

Just before the Christmas holidays, we had to make room for the family and friends that was coming over. We are in our 70's and needed to have a couple of very heavy sofa, fridge and stove, set dining table and chairs and some accent pieces moved from our living room down to the garage. We would have called our family/or friend, but we did not want to impose on them. So we pulled out a flyer from our stack and called up Tender Touch. The girl who answered the phone was very professional, courteous and accomodating- she gave us a quote and we were happy with it. (we later found out that they do giant tractor load moves all across the country) On the date and time scheduled, a neatly pressed uniformed young gentlemen rang our door bell, identified himself, and proceeded to ask what and where we wanted the goods to be moved. They listened attentively and did exactly what we asked of them - all within 35 minutes - I am very pleased Tender Touch moving company and will use them again. We would not hesitate to recommend them to anyone who needs a move. Venice and Bernice Chan

Company Response:

Venice, Thank you very much for your feed back, please remember us for any other moves you need.