All in all my move day could have been a very pleasant one. My moving crew of three showed up on time, worked hard, and were very good to me and my furniture - professional all the way. The disappointing part of my experience was that when the sales person came to my house he told me that I would be very close to being at the limit - about 90%, and that they would be sending the biggest truck they had in order to do their best to make sure it all fits. My mistake was not getting him to put this in writing. Instead on move day I was sent a 26 foot truck instead of a 28 foot truck, and I was 2 feet worth of storage short causing the movers to have to go back for a second trip and for me to have to pay about $500 more. I emailed the company my compliant and they didn't even respond, so move good, company bad.

Company Response:

Hello Cory thanks for your reply. Please send me an email to jmorin@tendertouchmoving.com with your move date and registration number and I can look into the details and get back to you asap. Thanks

This is the second time that Tender Touch Moving and Storage have helped to move me to a new home. They were a fantastic company to deal with and really took extra care of my things. Nothing was damaged and everything was moved in record time! All pieces were wrapped and cared for at every step of the move. My movers, Marcus, Scott and Kristian were friendly and helpful and went above and beyond for me to make the move effortless. I would definitely recommend these movers and company to anyone who wants to ensure that their belongings are packaged and arrive safe and sound. They really made a very a long day, easy and painfree. Thank you!!

Company Response:

Very thoughtful review Chrissy, Thanks for taking the time to write it we will see you again next time around.

Marco, Dimello, Brian, and Scott made our move a positive experience. They were warm and friendly, efficient, and extremely hard working. We had unexpected delays on the highway and closing our new home and they worked well past their anticipated day without complaint. I couldn't recommend this company enough. Professional, pleasurable, and worth every penny.

Company Response:

Thanks Shaun, You had a great crew that takes tremendous pride in their work. Enjoy your new home.

Tender Touch was excellent in providing a service for us. The customer service rep. was very professional and knowledgable. The only problem we had was 1 mover left suddenly without notice to us but the remaining movers worked incredibly hard, efficient, came prepared and company pro-rated the expense of losing one person.

Company Response:

Thanks Tracey Glad you enjoyed our services

Moving from Parry Sound Ontario to Squamish B.C. and used Tender Touch as the agent who was prompt, courteous, and their estimate came in very close to actual cost of move. They used Great Canadian Van Lines to take our furniture to B.C. The movers called ahead and picked up our furniture right on time. They were thorough, professional and very nice men. Put down drop clothes on the stairs and gave me a full inventory list that matched mine. Told me how the move would proceed and the furniture arrived in Squamish on the date as promised. My daughter received the furniture that went into storage unit. We are still in Ontario and had to rely on my daughter and everything went smoothly. No worries - would use them again. Judy in Parry Sound Ontario.

Company Response:

Thank you very much Judy for your review. Moving accross Canada is a much more complicated process them moving around the corner, but with top quality staff we get the job done just as well if you have moved accross the street. Great to hear everything went without a hitch. If you ever want to go back to BC give us a call.

We were very satisfied with the service that Tender Touch provided. As the move was actually sometime last year (this review is delayed), we can't remember who helped us move. However, they were professional and prepared. One thing I will note is that our dining table is a slab table with natural edges - we did have to go back and forth quite a bit about whether this would be covered by insurance as the guys were hesitant to move it (without excluding it from the insurance), concerned the natural cracks in the wood would cause it to split apart in transit...in the end it all worked out but there was a bit of discussion which was an inconvenience. All pieces arrived as they should, with the exception of parts of our Ikea wardrobe the guys left behind in the truck. We notified Tender Touch a day or two later and ask them to cover the cost of replacement; luckily they found the items in their truck and dropped them off to us quickly after. So overall, a few kinks but in the end everybody was happy. I would recommend them, and I would still call them again next time if we had to move.

Company Response:

Thanks for remembering us and taking the time to write this review. We greatly appreciate even after some time has passed you still remember us and would use our services again.

Pedro, Peter and Scott moved us from house to condo. They were highly efficient, wrapped all our fragile items and furniture to both protect and keep them clean. They finished the job in record time which kept the cost affordable. The experience was a pleasure and we would highly recommend Tender Touch Movers to anyone relocating. Thank you; Judy and Ennio

Company Response:

Ennio, You had a great team of movers. Looking forward to all your referrals so we can pass on more great service.

This was the 4th time that I've used Tender Touch moving, and was thrilled when I found out that not only do they do local Toronto moves, but also could handle my move to Ottawa. They arrived on time, took care in wrapping up all of my furniture with extra pads so that nothing would get scratched or broken, and really treated my stuff as if it was theirs. Also, for long distance moves, they inventory every single item they move, so you know that if they've left with 105 items, they'll be showing up with those 105 items, as you sign-off on each item as it comes through the door. They also dissassembled and reassembled my larger furniture which allowed me to sleep in my own bed within hours of moving in, and lent me picture boxes and wardrobe boxes so I wouldn't have to buy them myself (I mean, who wants to buy giant boxes like that when you'll only use them once!?) Overall, super pleased with Tender Touch. Have referred them to a number of friends, and will continue to do so. Price-wise, they are also quite competitive. I had gotten another quote from another leading long-distance mover, and I was quoted about twice as much as what Tender Touch quoted (and ultimately charged) me. Overall, I think my quote was only off by 1 hour, which was fair given I know I underestimated on how many boxes I had to move, and also didn't realize that one of my couches would need to be carried up 4 flights of stairs because it didn't fit in my new condo's elevator!

Company Response:

Gen, We are very grateful for your wonderful review. We love to see clients use our services over and over again it shows we are doing something right. If you decide to move from Ottawa to Vancouver we can accommodate that move as well. In the mean time all the best in Ottawa.

Moving is certainly a stressful day but the crew who arrived at my home were fantastic. Justin came first to provide an accurate quote and they even sent a second truck "just in case" as it appeared I may fill up the 28ft originally planned. 401 Traffic is ..well.. 401 traffic, accident first thing in the morning delayed the move by a couple of hours but Tender Touch dispatch was contact with me so I knew what was going on and when they would arrive. Everything made it to Brampton in 1 piece and was rapidly unloaded into the new house in each room we asked them to be. These guys were fantastic and thorough in the job provided, hey they even had to move all my bags of cement, piles of lumber & tools which is no easy task. There were a couple of things marked during the move and few of my plants didn't quite make it, but overall great experience. Thanks for the move Tender Touch, appreciate the service!

Company Response:

Thanks for the confidence in our company Patrick and great review. Enjoy your new home.