Sutton & Son Appliances

When I phoned for service they were patient and helpful. Graham did a great job. He was very respectful of our home and of us. Clearly, doing a good job and being economical about it were his top priorities. He explained what was wrong and how he needed to fix it. I really felt everyone I dealt with sincerely did their best to solve my problem: they are the best I've ever had, and I'm happy to recommend them to my relayves and friends.

Thanks to mickey my dishwasher is repaired. He was fast and very knowledgeable . He educated me in what to do to prevent or lessen future issues. Great job. I would certainly recommend him to anyone looking for appliance repair. The response time to calling in and a repairman showing up was 1 day. Great service

I recently purchased a replacement stove element from Sutton and Sons - family run business who has been around for many years.

A few things that impressed me about this transaction are 1) their turnaround time, from phone call to part available for pick up, was 1 day. Wow! and 2) The fee they charged me for this part was quite competitive and fair! A genuine part too. Thanks for that, Sutton and Sons. 3) They're willing and happy to give you advice and instructions over the phone on how to do the job yourself therefore, doing away with having them to install the part for additional labor costs.

I cannot comment yet on their in-house appliance repair services but they'll be the first people I call when I come across an issue I cannot rectify myself.

Thanks for you help, Sutton and Sons.

I really appreciated the excellent service I received for my Bosch dishwasher that wasnt draining properly.
From the initial call, I spoke to a Knowledgeable receptionist who asked the right questions helping me and the serviceman be better prepared .
The serviceman was knowledgeable and efficient

Thanks Mickey!
Mickey quickly found the blockage causing our dishwasher to not drain properly. He took the time to provide additional education to avoid or deal with future "simple to solve" problems. Much appreciated. Thank you.

Oh so happy with my service! Steve was great. Walked me through everything via phone. Technician was great. Replaced my fan and was so respectful. I appreciate this company and their service. Thank you so much. We take it for granted when our fridge doesnt work. Fast, efficient service. Doesnt rip you off. Thank you sirs!!!!!

Comment‍
Hi;
Yesterday, Shane was here to finish the repair on our old Maytag washing machine. The problem was accurately diagnosed on the phone by Steve, and parts ordered.
Shane was patient, and professional. He completed the work in a timely fashion, and our bill was as originally estimated by Steve. Very pleased with Sutton & Sons. They continue to be our "go to" place for parts & service.
Doug
Thanks

Called Sutton & Sons to replace a washer water pump. First let me say that I did a lot of online research for appliance repair, found many highly rated that had addresses in mall parking lots, no physical address. Also reviews numbered in the hundreds for business that have only been around for a couple of years, as well they all sounded alike.. Didn't take the bait or risk for these.
Anyway, after contacting Sutton in Hamilton, they actually offered to sell me the part if I wanted to save some money, decided to have the install done by them. They are in a few words "PROFESSIONAL' & "HONEST". What we paid is what was quoted and agreed to, Shane was upfront and answered all our questions and reviewed the quoted price so no hidden fees.
I would highly recommend this company and would use them again if we have another appliance breakdown.

My wife and I are very impressed with Sutton's quick, professional, reliable service and repair. Starting with the call , Mike explained in detail the problem and the cost. Steve the (Tech) arrived on time and had our 28 year old dryer working once again just like new very quickly. If you're looking for old fashion quality service for your appliances, call Sutton & Son, you'll be glad you did. Thanks , Fred B.

4:45 Friday afternoon, my oven element decided it was going to blow up, called Steve at Sutton and Sons, told him I was in Stoney creek and prob wouldn’t be able to make it there till 5:05, he said he would wait, WOW! Doesn’t everybody want to pack up and go home after a long work week? I rush out and I get stuck waiting st a train crossing, called Steve back and he told me not to worry, WOW! He waited around, and pleasantly gave me what I needed, and advise to install! Customer Service at its BEST !