Had SSI install two deadbolts on a separate entrance for me after I completed a basement reno this spring. I chose SSI because I had them in just over a year ago to change the locks for me after I bought a new house. They were quick to get back to me after I placed a call to their office, but after several telephone conversations they failed to meet all the specs of the job I laid out of them in the first place. First, they brought the wrong entry/passage hardware (which I ended up doing myself after the fact) but more importantly they told me they couldn't match the keys on the new basement door deadbolts to the other exterior doors on my house because they weren't the right brand -- this after I told them over the phone what brand of lock I had over the phone. I'm frustrated by this because I purposely sought them out because of the work they did just a year ago, knowing full well that had I gone with a different locksmith I may have run into this issue. To add insult to injury, when the locksmith finished the stripped down work order (a deadbolt on the two basement doors) he charged me a $25 fee to re-key one of the deadbolts so it matched the other one he just installed. He also never offered to clean up the mess he left behind (just saw dust and wood chips .. but inconsiderate just the same). After this experience I likely would look for a different locksmith for my next project.

Top notch. Will definitely call these guys again the next time I need a locksmith. Spadina Security were prompt and professional. They came out for a quote the day after I called them, didn’t turn down the job due to its relatively small size and did the job at my convenience a week later. Neither one of their staff tried to upsell me on anything; they saved me money by realizing the limitations of the door system I had and not recommending super-fancy hardware that wouldn’t have added to the security of my home. They also took a look at some interior hardware that had been giving me trouble and did this at no extra charge.

Kevin of Spadina Security arrived on time and installed my top-of-the-line deadbolt lock in 30 minutes. It wasn't cheap, but security is priceless, as they say. Would recommend them for sure -- in fact, I'll have them back next month to add a lock to my side door.

Company Response:

Thank you for the kind words. We pride ourselves on having the best products available.

When I moved to my new house, I called Jason to change the locks. He came over at short notice, and not only changed the locks at a very reasonable price, but also gave me a walk through inside and around the perimeter of the house to identify any potential security issues. He was informative, fast and friendly. He will be the first person I call if I need any security related services again.

The locksmith was punctual, efficient and very courteous. It was a pleasure doing business with this company and I would certainly not hesitate to use their services again or to recommend them to my friends and colleagues.

Company Response:

Thank you JC. Changing mail box locks is one of the most common services we provide. Many people call Canada Post who really can`t help with the lock. It was a pleasure working for you.

Their products are user friendly, installed quickly and working great. They work efficiently leaving me very satisfied with their installation and products. Jason and his company is highly recommended. Whether Alarm System, CCTV, or Locksmith needs Spadina Security is all you need.

Company Response:

Hi Melvin. Thank you very much for choosing Spadina Security. We also appreciate your review. Happy Holidays from all of us at Spadina Security.

They installed a Teledoorbell for me. I was very pleased with the attentiveness of both the installer and the owner. They were knowledgeable in dealing with a somewhat problematic site condition.

Company Response:

Hi Barry; Thank you very much for entrusting us with your security needs. We enjoyed the challenges your location provided. Happy Holidays.

I am very happy Spadina Security was able to provide me with a security camera system that works well and stayed in our budget. These guys did a great job with the installation and were very quick. I was even set up to watch these cameras at my business from home! (Less time at work is fine with me). I would recommend using these guys.

Company Response:

Thank you Todd. It is a pleasure installing SVAT CCTV systems. They are easy to use and offer more features than some systems sold for four times the price. Enjoy the technology.

I am the property manager of 4 apartment buildings in Toronto. Having a master key system installed in our properties was done in a most professional manner, with great attention to detail and respect of tenants and property. Follow up visits were provided at minimal cost. These friendly, knowledgeable locksmiths are among the best tradespeople I have worked with.

Company Response:

Thank you for the kind words Mary. It was a pleasure to design and implement your master key system. I know it will work well for you for years to come.