Fred was punctual, polite, and approachable. He did a good job in cleaning our basement carpet. He measured the area that needed to be cleaned first, and gave us an estimate. We did not have a chance to compare the prices since he was the first company we called. We simply replied on the good reviews provided by others on homestars.com, and went ahead with Fred. Really enjoyed talking with him besides his professionalism.

Very happy with the level of service & the quality of work. Fred was punctual, polite & very professional. He did a great job cleaning carpets in our apartment & even helped with moving the furniture out of the way. Great job!

I was very impressed with the fantastic service of the carpet cleaning. Also, Fred, the owner and operator, was very kind and knowledgeable. I would highly recommend using Soft Surfaces.

I have a microsuede couch that was looking grungy from lots of use and a young child. I actually thought some of the dark spots on the armrests etc were because the finish had worn off. Wrong! Soft Surfaces was able to clean it so it looks practically brand new including the spots I thought were bare spots. I have been seriously thinking that we would have to buy a new couch because I was so irritated by the look of ours. However, I thought it was worth it to see what a professional cleaning would do. Not only was I amazed at the difference, but my husband noticed the change too. And he didn't even think it was that bad and that I was over-reacting. I wish I had done this sooner, and definitely will call again in a couple of years when spot cleaning just won't cut it any more!

Company Response:

Thanks Shannon for the opportuntiy.

Fred from Soft Surfaces came to my Condo to clean our carpets in preparating for selling, and I am so very glad I chose him! He was very professional, personable, and I felt very comfortable having him in my home. There was a little bit of a mix-up with my property management, which was completely my fault (I forgot to let them know Fred was coming, and I didn't book the elevator for him to bring up his equipment...Ooops!!) yet Fred apologized to ME for the hassle! :) Anyway, he was in and out in just over an hour, even with the extra time I had to spend sorting out his arrival with property management, and my carpets look better than they did the day I moved in 7 yrs ago. His prices were extremely reasonable, and I would certainly recommend him to anyone who wants their carpets clean - you will NOT be disappointed with his work!!

We recently had a flood in our basement. We called around and somehow stumbled upon Fred and Soft Surfaces. That is probably the best thing that came out of a bad circumstance. Fred in not only kind, personable, soft spoken but more importantly knowledgable and thorough. There were no surprises with Fred. We knew step by step what he was doing. He even called us the first night to make sure everything was fine and if we had any more questions. The basement took approx. 3 days to dry and the cost was extremely reasonable. I hope to never have water damage again, but if I do I would definately use Fred again. I also liked the fact that Fred is the owner of the company and does all the work himself.

Fred was an absolute pleasure to work with! He came to our house to give us an estimate for the work and was very helpful in giving us details on what we could do to lengthen the life of our rug which in turn meant us not cleaning it right away... saving us money. Something you don't come across often. He spent a good amount of time with me, answering a ton of questions and objections that I had. He was very patient! The day of the job he was on time and the work he performed was great! We will definitely be calling on Fred again in the future!!

Company Response:

Thanks Victoria, it was our pleasure.

My husband and I have been using the services of Soft Surfaces for 8+ years. The service is exceptional, the wait time minimal and the owner, Fred is a true professional. With a dog and white carpets, we have been a challenge, but Soft Surfaces continues to keep our carpets looking new. We highly recommend Soft Surfaces to any home or business owner who values exceptional customer service, reasonable rates, and quality work. Louisa Cantelon

Company Response:

Thanks Louisa.

Fred is personable, came at the appointed time, managed my expectations and worked extremely hard getting out this nasty stain. Also cleaned car upholstery suffering from blood stain. Highly recommended.