Sleep Country Canada

Furniture
Toronto ON M9N 3R2
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98%(151 reviews)
98%(151 reviews)
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Furniture
Sleep Country Canada
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57%

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Reviews for Sleep Country Canada

Average customer rating:
5.2 10 (356 reviews)

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Private User
Private User
Private User reviews Newmarket, ON
1/10

Very difficult to prove your complaint

King size Beautyrest Imperial. The worst purchase we've ever made in our 37 years of marriage.
These mattresses come with a warranty that will replace if the mattress sags more than 1-1/2". The problem is that the pillow top design makes it impossible to prove your case. The support below the pillow top collapse and gives you extreme back aches like we have never had before but the pillow top remains fairly flat therefore your claim is denied. Their "Priority One" online claim form is a joke! I could go on and on but I'm just too tired! We spent over $2500, don't! Buy a cheaper mattress and it will last just as long at 25% the cost.
Don't waste your money with this company. They should be shut down and investigated.

Approximate cost of services:
$2,900.00
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Pat in Lake Country
Pat in Lake Country
1 review Kelowna, BC
1/10

Mattress cooling - even in winter.

I bought a Tempur ProBreeze TEAL mattress in Feb. 2021. The advertising that sold me was that it would cool you by about 10 deg. What they DIDN'T tell me was that it also did this in the winter. It was actually too cold to sleep on. I went back and talked to them about this, and asked if using a mattress warmer cover on it would work. I was told that this would "probably" void the warranty. They suggested covering the mattress with a heavy blanket. I did so, and it helped. In late spring I removed the blanket. We found that the mattress no longer cooled our bodies when it was hot.

In the 3 years since I bought this mattress, it has developed depressions where we most often lay on it. I am handicapped, and to turn over is a struggle uphill with just one usable arm.

Approximate cost of services:
$3,500.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Not happy, no 100 days

Please read all reviews before making a purchase
Please dont waste your money in this company. Please read all the reviews before you make a purchase.
I asked the manager of the store about the return policy of the mattress before I buy it. I bought it for my father (who had 3 lower back surgeries). My father only used the mattress for 1 week and the doctor ordered a special mattress and bed for him. The manager said your father has100 days to try it, no problem if he doesnt like it, we can do something if he doesnt feel comfortable using it. He didnt give information about no return policy and exchange only. The customer service treated me so bad and they yelled at me. After trying so hard and pushing the customer service, they accepted refund of the mattress but the manager of customer service said I have to pay %25 of the total price. I am a student and my parents are with ODSP. Financially we are not stable. The customer service manager said the no return policy is written in the receipt and in the small red envelope they provided to me when I paid for the mattress. He is wrong and I went through the receipt and the red envelope, but I didnt find a word regarding return policy. Then he said he will call me back. After reading all the documents they provide to the customers during purchase, he called me back and said why I didnt check the website before buying the item as it is written in the small red booklet to go to the website for more details. First of all, they provide the red envelope after the purchase is completed. Second they do not refund any items once you purchase it.I dont have data in my phone and I was not able to access the website even after the purchase. They do not have any computer in the store for customers to access the website for more information. Why the manager did not tell me to go to the website for return policy when I asked him for more details about return policies. He knew that I was not going to buy the mattress for my father with a poor condition. He tried to sell it to me. This 25% should come out of the managers pocket who didnt give me enough information and customer service manager said I should have checked the website. Will they know that its not your mistake but still they try to take money from you. I know a lot of people who complain about their customer service. I have to go to the media and inform everyone how they play with their customers. I will also do a lawsuit to fight for my parents money. Please help me and comment.

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Paul from Cambridge
Paul from Cambridge
1 review Cambridge, ON
0/10

Matress 100 day comfort gaurentee

Tried to get comfort exchange. then drivers that were picking up and delivering said there were defects, although that never said to us. Now they say it is a warranty issue and wont give us the more expensive mattress. Say we will have to go through customer service. I phoned store and they said we have to go through customer service. I said if it is a warranty issue that you say now why would you not take the mattress and leave us the one we paid extra for. Long story short hopefully we will get new mattress that we paid for and they would not leave. What service and lots of run around. Never again here.

Approximate cost of services:
$2,100.00
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Private User
Private User
Private User reviews Waterloo, ON
10/10

Sleep Country Waterloo

Had the best and most fantastic service with Erika. Very knowledgeable and professional. Thank you Erika! We have been going there for well over 15 years and never disappointed. Thank you!

Approximate cost of services:
$2,500.00
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Giraffe 0⁰
Giraffe 0⁰
1 review Edmonton, AB
10/10

Excellent service

I have no negative experience. I learned a lot about the different types of mattresses and the sales person helped us find the perfect set for us. She seemed genuinely interested in getting us a better night's sleep and thoroughly explained our options for before and after the sales.
Will definitely shop at the Spruce Grove store again!

Approximate cost of services:
$2,600.00
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lynda in Wasaga Beach
lynda in Wasaga Beach
1 review Kitchener, ON
0/10

Will Never Buy From Sleep Country Again

Sales rep charged me regular price (total $1863) but item was on sale. I'd used my debit card. They couldn't refund me the difference so I have to wait 10 business days for a cheque for MY money (over $400). Scheduling delivery, the sales rep said we can do Sept 28th. I said I can't as I'm babysitting my grandson. We settled on Sept 29th. I get home and notice on the bill delivery will be Sept 28th. I call to remind them it s/b the 29th. They say sorry it's too late to change. We'll have to schedule another date. When I call head office, they suggest I go back to the store and speak to the manager. I said why should I have to drive back there? You should be offering to fix the problems for me.
Terrible service all around. I'll never shop there again.

Approximate cost of services:
$1,863.00
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Dissatisfied with SleepCountry
Dissatisfied with SleepCountry
0 reviews Sturgeon Falls, ON
0/10

Terrible and sarcastic customer service

My experience with SleepCountry post-purchase was horrible. We bought a mattress, mattress topper, protector, and two pillows. Over $2300 of product in the order.

They listed a Kingsdown pillow on their site as down and after one night with it, it became clear it was not down. I checked the box the next morning and it listed the fill as polyester! When I mentioned this to the chat agent in the chat box, she asked if it had been opened.

I said "Well yes, if I knew from how it felt that it was not down, then of course I opened it!" She told me then it's mine and they won't return or exchange it, full stop. She wouldn't even transfer to anyone else in the company and then abruptly ended the chat.

Dealing with SleepCountry is brutal!

Approximate cost of services:
$158.00
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CJM from Kitchener
CJM from Kitchener
1 review Kitchener, ON
0/10

Warranty isn’t worth the paper it’s written on.

After being water boarded through the return process and a measurement that reflects nothing the claim was denied.
A $4000 bed that is not only destroying my back, but feels like youre sleeping in a ditch.
Avoid this company.

Approximate cost of services:
$4,000.00
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nomorerenos in Spruce Grove
nomorerenos in Spruce Grove
5 reviews Spruce Grove, AB
0/10

Warranty Nightmare

Let me start by saying we were long time customers of Sleep Country before this incident.
August 5/21, we decided that we would buy ourselves the new Reverie Dual Tilt Adjustable TXL for the both of us along with 2 Purple Mattresses, 10 YEAR EXTENDED WARRANTY, Mattress Protectors and a set of sheets. Cost of everything, 8,194.18. We received a gift card back in October for 659.70.
May 8/23, Customer #87268147 Called sleep Country to report an issue with one base, functions working. They said Reverie would call for issue. Reverie called on May 11th, issue with control box, they will send us a new one, but a claim must go through Sleep Country. Sleep Country Rep told her that Reverie will call after approval. Apparently Extended Warranty goes though Zucora Home.
Chain of events: May 11 Reverie put in claim. May 24 went to Sleep Country to see if they could help us out, Ann could not get any answers from Sleep Country Customer Service. May 25 Zucora to send out tech. June 6 I sent request through email about tech. June 8 I called to ask about tech, SORRY, we will have tech call and set up appointment. June 14 Tech called. June 15 Tech came to house to tell us we needed a new control box, same thing Reverie told us on May 11. He would have to order part, doesnt know how long. June 28 I contacted Zucora to ask where the hold up was. Then all of July Zucora was blaming Reverie for not responding to their requests and they needed all the information again from the bed. July 18 said they received the information and put in an order, could be 4-8 weeks. I spoke with Sleep Country on July 20 to say that I have been keeping them informed and nobody contacted me. On July 21 spoke with Josh at Zucora and he apologized for the delay and said Reverie can be difficult to deal with. August 7, I reached out to Reverie to ask why the delay. Ebonique at Reverie said the only hold up was payment from Zucora and the part was in stock. August 14, I emailed Zucora the email from Reverie saying they were waiting on them. August 16 we were notified that the part was shipped, received part at our home August 18. August 18 Zucora emailed to say that a tech would contact us in 3-4 business days to install part, DO NOT ATTEMPT TO INTALL ON YOUR OWN. August 31, I emailed Zucora to say still waiting for tech to call. Sept 1 tech called (Greg from Montag Mattress) and came on Sept 2 to install and let us know the previous tech was fired, hence me having to give all the info again. Sept 3 received a call from another tech (George from Leons), to come and install. I gave him a call back on the 4th and said that Greg had done the install on Sept 2. Whaaaaaaaaaaat!
This issue carried on for 6 days short of 4 months where I had to be constantly emailing, phoning and harping for a fix that was supposed to be under extended warranty that we paid for and a 10 minute swap of the control box. I was so stressed having to deal with no customer service at all for an investment over 8,000.00. Reverie was the only honest and helpful people to deal with.
Sleep Country responded to none of my emails, no follow-up after the store visit and no follow-up after my call to Customer Service on July 20th. Sleep Country has no process or communications for warranties, Ebonique from Reverie was the one person that was helpful from start to finish, Zucora had extremely bad communications with ALL parties. We will never buy from Sleep Country again as they do not Have Your Back. It makes me shiver with disgust every time I see their commercial.

Approximate cost of services:
$8,100.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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