To Shipton's Heating and Cooling I am sending you this to inform you of the excellent work that two of your trades people did in my home. On wed november 21, 2012 Jake and John showed up to relocate two heating ducts and install the exhaust ducting for my new hood. Both were very professional in the way that they handled themselves and the work that they did was excellent. They took care in protecting my hardwood floors by putting down covers before walking on them and were always courteous and polite. The work that they did was efficient and done with care. I would gladly recommend them to my friends and neighbours. Both are excellent employees that represent Shipton's Heating and Cooling. Thank you. Satisfied Customer Rob

Grossly overpriced, would not deal with again. First told me my blower motor was broken. When I hemmed a bit, he said it was the pressure switch, and the thermostat that were faulty. I hemmed a bit more and he replaced the pressure switch only. Its been working fine since. He tried to charge me $200 more than necessary. Also, he charged approx $366 for a part that costs $40 online. Never will I call Shiptons again. Thank you.

Company Response:

Thank you for your feedback. Sorry to hear about your negative experience with our company. At Shipton's Heating and Cooling we strive for 100% Customer Satisfaction. I would like to have a discussion with you to to learn more about your experience and resolve this issue. At your convenience please contact me at 905-549-4616. Kindest Regards, Scott Shipton

I would highly recommend Shiptons's Heating and Cooling for their professionalism and quality. The salesman was knowledgable and not high pressure. Of the companies we had in our home for an estimate they were not the cheapest or the most expensive but they were the company we felt the most comfortbe with. We have been very happy with our furnace (Coleman) and have not had any problems for the past 3 years.

Our C/A stopped working on a very hot day and within 1 hour someone was at my home and it was fixed. The repair took about 30 minutes so I thought the cost for labor was a bit high but overall the job was done and in a timely manner.

we needed a humidifier in our home. we thought about buying the portable ones or the home whole humidifier. We called them and they assessed our house conditions and recommended the ideal option for us. we had the humidifier installed and it really makes a difference in the house. the service was good. i recommended Shipton's.

Our 24-year old furnance was breaking down a lot during the last winter. So, we decided to get a new one. We heard good comments about Shipton's and we called them. The service was good and they installed a new furnance within a week. They explained very well what would be the best option/furnance for our house.

called this company a few times on off hours because we had no heat and they sent someone right away! When we finally got our furnace replaced we found the technician extremely helpful and we were very comfortable with him.

When our a/c unit failed during a heat wave, Shipton's was quick to respond. As the 37 year old unit couldn't be repaired, it was time for a new one. They were able to get me a new unit within 1 day, and installed it on the hottest day of the year. The installers worked in the intense humidity, and cleaned up behind themsleves. They were polite, on time, and the job went in the time expected. I was extremely pleased with the job and the people involved in it.

In April 2010 I hired Shipton's Heating and Cooling to install a brand new HE furnace. I did my due dilegence and got 5 quotes for the job and carefully considered each one. It was between Shipton's and another company and I went with Shipton's because they were in the industry longer and were part of the BBB. Since they also do duct cleaning services I decided to get that done at the same time. When the 2 HVAC guys showed up it was then that I found out that they weren't the ones cleaning my ducts after the job. So I called the office and one of the owners said he would call me back. He didn't but instead the sent the duct guy to bring his equipment out to my place. He left it for one of the HVAC guys to use. I was not happy with the lack of communication and follow up on this. This left only 1 guy to do the entire furnace installation. When all was said and done my ducts were cleaned, I got a dirty filter installed,they hadn't installed the furnace on a cement pad off the ground(they used bent up pieces of sheet metal instead), they didn't properly close off any gaps in the ducts(when I had one of the owners come and take a look at the work I was told this was normal and that some air leakage is common), there were chunks of brick left behind from where they had to drill to install the gas pipe outside which they just covered up with pieces of insullation and they didn't fix my floor that they tore up. My brand new furnace was also scratched up and dented. Now, having said that, I did call the owner to complain about the workmanship. He came over to review the work. Shipton's did send over a different guy as well as the guy who cleaned my ducts(I had no issue with him) to completely reinstall a brand new furnace on a cement pad, silicone the gaps, re-cement the floor where they other guy had torn it up and painted the floor where they had scratched it up. This is why I give them a 5 and not lower; because they came back and fixed the issue. I was not satisfied with the intial work but they did do their best to rectify the situation.

I want to thank & compliment Shiptons. My family had decided to purchase a new furnace & air conditioner. We wanted to take advantage of the govt. rebates before they ended. Even though it was very close to the cutoff, Shipton's made sure that we got our home energy audit to qualify. The installation went well and all of concerns about the rebates were taken care of.