Massively underestimated move time, damaged items, no follow up.
I was extremely disappointed in Rent-A-Son.
Let me get the good out of the way - The movers were courteous and genuinely nice guys.
Unfortunately, the other elements of the move weren't great. It started when I got a quote and was told 5.5 hours. I suspected this was on the low side as most movers were quoting about 6.5 and the last time I moved basically the same stuff it took about 6.5, but the agent assured me that they're quotes are usually extremely accurate and if anything tend to overestimate time. I sent pictures of literally everything in the apartment (including the storage locker), and included noting the "difficult" items. When I decided to move forward (due to the reviews on homestar) I asked again about the estimate and if they wanted more detail and was told no.
Fastforward to moving day. 5.5 hours later? The movers still hadn't left my condo for the new home. The total moving time took a whopping 9 hours taking me WAY overbudget. This is for a 2 bedroom condo where the second bedroom was only used for gym equipment. This same stuff was moved substantially quicker by Angel before, and I regret not giving them my business again.
Not only did the move take 9 hours, but in the process my piano was damaged (see photo), as well as the floor leading into the basement. Their website talks about how much care they'll take moving the piano, wrapping it and so forth. Not wrapped. Just bumped down the stairs on stair at a time. Additionally my AV equipment was mishandled as it needed to remain upright and didn't. The receiver was thrown around in the cabinet and one of the speakers just somehow had a faceplate lost.
I've tried to follow up with them at two different e-mails they've provided with no responses. So in conclusion:
-Terrible estimate
-Take significantly longer than other moving companies (and naturally charged more as a result)
-Damaged stuff.
-No contact once they've billed you.
Find someone else to move your stuff.
- Approximate cost of services:
- $2,500.00