We hired Premi-Air to install a new furnace and air conditioner in our home. Eytan was very friendly and knowledgeable when he came to discuss our needs and suggest the best system for us. It was nice to work with someone who listened to our concerns and addressed all our concerns. We had met other people who seemed to just want to sell us their furnace without actually taking the time to assess our needs. The installation happened exactly as Eytan said it would. The team arrived on time on the scheduled ay, in clean clothes and neatly groomed. They used sheets to cover our floors and were very careful not to damage anything in our home. The new system works perfectly and even saves us a bundle on our gas and hydro bill.

Company Response:

Thank you Chaim for that nice review. We have found that the best way to satisfy our customers is to actually listen to their requests so that we know exactly what the customer wants. Thank you for acknowledging this point. Best wishes for a wonderful spring. Enjoy the Afikomen!

I have used the Company previously and was very happy. Called again to get gas fireplace looked at. Charged me for a diagnostic, said that they need to order a part for it, and despite repeated calls to them, they have not followed up. Very unhappy customer.

Company Response:

Hi DK, I am terribly disappointed about this delay in getting your fireplace repaired. I am the owner of Premi-Air and I would love to speak with you to get this issue resolved. I was not aware about this issue until now and I wish you would have called my office and asked to speak directly with me and I would have done anything in my power to resolve. Please send me a direct email to Joe@premi-air.ca and I will call you right away to get this issue resolved. Thank you so much! Hi Again DK, This is Joe Simon again. Firstly, I would like to let you know that our company policy is that all service follow work up be priced and presented to our customers in real time as the work is performed with no delay. I have investigated and found out why we have not succeeded yet in getting you the gas valve for your Vanguard fireplace. Bob has actually followed up quite a bit with our suppliers to find your gas valve. Unfortunately, Vanguard, the manufacturer of your fireplace, does not have a distribution channel in Canada so we cannot get OEM parts for your fireplace in Canada. They can be ordered directly from the US but they cannot assure us that the parts will be approved for use in Canada. I have researched the valve extensively and have found a Canadian approved valve that should work for your unit. I have made inquiries by the manufacturer of this valve to confirm that it will work properly for your unit. I am waiting for confirmation from them before we can replace your valve. I am truly sorry that this is taking so long but the most important thing is your safety and the safety of your family. Therefore, we must only use safe and approved components in all our work. Since your fireplace is not readily available in Canada and is not supported in Canada, it is taking longer to ensure the correct repair parts. We are doing everything in our power to resolve this but we are dependent on information from manufacturers that we require before we can proceed. We are waiting for this information and this is specifically what is causing the delay. As soon as we confirm the correct valve that is approved for safe use in Canada we will get in touch with you. Regardless, please contact me directly at the office 416-781-1054 ext. 23 so I can explain further. Thank you so much for your business and I apologize for not meeting your expectations.

Our problem was what is the best way to deal with a Gas Boiler after 11 good years. We were unable to get our existing Boiler fixed (Combi-Boiler)due to finding a replacement electronic board, so were forced into having to buy a new Gas Fired Boiler. After research and a few Quotes we picked PRIMI-AIR Climate Care. Not only did thay give us a very competitive quote but were super- efficient in response as well as carrying out the work with all speed, as we were now facing No Heat in the Winter. The end result was excellent great technicians and superior service. I would highly recomment them anytime for this work and Service. In addition The neatness and explantion of the installation and operation was exceptional and beautifully Installed.

Company Response:

Thank you so much Mr. Martin for taking the time to leave us this kind review. I really appreciate your patience with us as we sorted out the nuisance issue with the control board. My favourite customer is one that does his/her homework and asks all the right questions. It was so refreshing dealing with you and Mrs. Martin because of your interest in the job and all its specifics. While in your home, you treated us like esteemed guests. We all truly appreciated your hospitality. I am so thankful to have such wonderful customers like you and your wife. Please remember that you can always call me and I will be there to sort out any issues that you have. Thank you so much for your business.

I have mine tankless water heater for three years, and never did any maintenance. I also had concern since the water heater was a bit noisier than when it was new. Very professional service, from the first call to the end. Service person explain exactly what he was doing. When he took out the motor from the water heater there was a bag that was probably the reason why it was noisier. After the maintenance my water heater is working like new again. Definitely will call them again.

Company Response:

Thank you so much Sasha for taking the time to leave us this kind review. All our technicians are trained to explain whatever we do to the customer. We always want our customers to be informed so that they are empowered to make all the right decisions relevant to their heating/cooling and domestic hot water systems. I am so glad that you were happy with our service. Best Regards, Joe Simon

We found Premi-Air on Homestars and invited them to quote us on a replacement furnace and a new AC system for our 100-year old house as part of our major renovation. They were professional and easy to deal with from start to finish. We were very pleased about how much care and effort Jack Simon, our account rep, put into his quote. He spent an hour looking over our house, measuring windows and counting ducts, to figure out what furnace and AC system would best suit our needs. The price was also reasonable and just under what Belyea Brothers quoted us. In addition to a new AC and furnace, we also had Premi-Air move some ducts and install additional air returns in our home to help with air flow. They were a bit backlogged so the work took a few weeks to get scheduled, but it was done well. What Jack and his team did well was follow up with us and stay in contact throughout the process. After our AC compressor was installed outside (in an alley, hoisted up on support brackets so we could walk under it), we asked if they could shift the support posts so that we could better walk under it. They were very accommodating and came out multiple times to measure and do the work to make sure we were happy. Overall, our new system is great and we would recommend Premi-Air to others, especially those with older quirky homes.

Company Response:

Hi Laura, Thank you so much for this kind review. We feel fortunate to have had the opportunity to work with such a fine person like yourself. Your project did come with its unique challenges but we really enjoy working with our customers to achieve 100% satisfaction. Every one of our team members are part of this effort to deliver the ultimate customer satisfaction experience. We are alway so touched when people like yourself take the time out of their busy schedules to leave us a nice review. Thank you so much. Wishing you all the very best in your beautiful new home! Jack Simon Joe Simon

I was looking for a heating and cooling solution for my offices in a very old building with electric heat. Our challenge was to keep the look of the property while providing energy efficient heating and cooling. Joe from Premi-Air came highly recommended. At our meeting, Joe was very informative and paid attention to the details of the job and helped me select the best system for my offices, a 4 zone Fujitsu Ductless Inverter Heat Pump. On the day of the installation, Joe introduced his team as artists. Dan and Mike are true artists and took the time to review all their work with me before starting. The job was done neatly and with much care. They even dusted the silicone seals with dust from the bricks so it would not be noticed. The system looks great, operates quietly and does a great job. I highly recommend Joe and his team.

Company Response:

Thank you Jeff for posting this kind review. I couldn't wish for a nicer customer to work with than yourself. I particularly enjoy working with consumers who take the time to understand the details of the work. I wish you much success in your newly decorated offices and most important, I wish you healthy and comfortable air!! Best Regards Joe Simon

Was recommended to them by a friend and I must say they did a great job. They were always friendly and courteous, and the service guy came right on schedule. I've seen cheaper but I'm happy to pay for the service, recommended!

Company Response:

Thank you so much Jason for this kind review. Bob works very hard to schedule our technicians to arrive within the timeframe promised. I truly appreciate your review and recognition of our hard work. Please let me know what we could have done to earn a 10 rating from you. You can call me anytime at 416-781-1054 extension 23. With Appreciation, Joe Simon

I contacted Joe after reading the Homestars reviews. From the beginning, Joe, the proprietor of Premi-Air has been responsive, courteous and professional. Instead of giving a quote over the phone, he came over to our house and evaluated its individual cooling needs before giving us a quote. On the day of the installation, his team was courteous, and their workmanship was very neat. Then Joe returned once again to inspect the AC installation. We really appreciated the attention to detail. On the second ocassion, we found a gas leak by our fireplace. After Enbridge confirmed the leak and shut the gas supply to our house, I had to scramble to get the leak repairs ... on a Sunday. I emailed Joe and immediately received a response. He said I should contact his emergency line. Bob, who manages the emergency line, arranged for a technician to come over to our house ASAP. We were very grateful for the fast service.

Company Response:

Wow, Thank you Y for that wonderful review. It was such a pleasure dealing with you and your special family. I am so glad that we were able to help you in your time of need. We take our work very seriously so we make sure to do a very thorough assessment of any home before we recommend any work and we follow up with an inspection to make sure the work was done 100% properly just as we would want in our own home. Thank you so much for sharing your experience! I really appreciate your kind comments. Best Regards, Joe Simon

Premi is great. They have been at my home 3 times to perform regular maintenance on my AC and furnace. Their office and service staff are a pleasure to deal with. Premi's service technicians are friendly and respectful and make sure that all components are in their best working order before leaving. I have recommended Premi to my family would continue to do so to others.

Company Response:

Thank you so much Joshua for your kind review. I also want to thank you so much for recommending us to your family. We all work our hardest to provide superlative customer service just like we would expect for ourselves. This involves training in technical knowledge as well as customer service training. Our technicians treat every home like their own because we really do care. It feels so good when kind people like you acknowledge our hard work. We really appreciate your business and enjoy working with you. I wish you a Happy and Healthy New Year and all the best for you and your family. Best Regards, Joe Simon