They came, they saw, they fixed. Great service, kept my house clean and were very polite. I needed my furnance tuned up for this winter coming, so I called and booked a appointment, phone conversation was very insiteful and they were on time. My furnance is now running and my home feels warmer, needed to replace the filter and also had a quick vac on the inside of the furnance to remove old dirt and dust. They suggested a few upgrades and the cost, so that is something else I'll be looking into down the road to help save money. Thanks Again Guys....Great Job

Company Response:

Hi Sal, Thank you so much for this really nice review. Every service call that we do is a combined effort of our entire team. We work very hard to create our culture of customer service with every member of our team. Thank you so much for your recognition of our hard work. Have a wonderful,warm and comfortable winter. Best Regards, Joe Simon

Premi Air - I have got to say, everyone from first phone contact and all interactions were amazing. The contact person Victor and others, as well as the technicians, who came to diagnose and fix the problem were really helpful and respectful of my home. I would recommend, Premi Air to anyone, who needs help with Heating Cooling or Ventilation. I am in the customer service measurement business, and This company really shines. Martin

Company Response:

Hi Martin, Thank you so much for taking the time to post this wonderful review. I am particulary flattered that as a customer service measurement professional, you have given us this high rating. We really work very hard to make sure that all our customers are happy from the initial contact until all of their concerns are addressed. Thank you so much for recognizing our hard work. I must mention, that you were a pleasure to deal with as well. We really enjoy working with nice people like yourself. Best Regards, Joe Simon

We had some serious work to do in our house. We had a boiler that was over 20 years old and wasn't doing the greatest job. A few of our rooms were extremely hot and in need of cooling. In my research I came up with four quotes, but was most satisfied with the detailed explanations and philosophy of Premi-Air and how this would fit into the budget and requirements of my home. The President, Joe Simon, has the authentic ability to make it seem as though he is working on his own home. In other words, he cares. It never felt as though the main purpose of my discussions with Joe was to make the sale. While he is the President of the company, he also understands the products he sells and is able to roll up his sleeves to make adjustments or look for details to make sure the installation is correct. On the day our boiler was installed, he stayed late and called in a plumber to ensure everything was safe and sound before he left for the evening. His support staff were friendly and hard working. They cleaned up after themselves and kept smiling during the July heatwave installation of our items. The items, by the way, are excellent. The combi-boiler we have works well at heating the water and, undoubtedly, will heat our house in the winter. The unit we have also takes up less space in our "furnace room". Our Fujitsu products are quiet and cool the rooms so fast. I am kind of sad that it is getting cold so we can't use them as much. Any questions you have about your heating or cooling needs will be answered by Joe and the people from Premi-Air. I am certain we have found the company who will look after our heating and cooling needs as long as we are in our house.

Company Response:

Hi Marc and Carla, Firstly, Thank you so much for your great review. I really had such a nice experience working with you and your wonderful family. You have created a beautiful home to raise your wonderful family. I am grateful to have been able to contribute to your home environment and I have learnt alot from you. Enjoy your great investment and please call on me whenever you need to. It was truly a pleasure working with such fine people like you! Best Regards, Joe Simon

We decided to upgrade our heating and air conditioning this year to save energy and improve our comfort. Steve came to our house and spent almost 2 hours measuring and calculating exactly what we needed. He then explained everything to us and answered all our questions. We decided to get a 2-Stage furnace and a high efficiency air conditioner. The installation team was friendly and clean and I was really comfortable with them in my home. The system works great, we are cool and comfortable even with the extreme heat we had and our hydro bills are down. I should have done this 2 years ago! These guys are fantastic!! Thank you Premi-Air

Company Response:

Thank you so much RMS for that fine review. I am so glad that you are happy with your new system and that your overall experience was great. It was really a pleasure working with you. I wish you many comfortable years in your fine home with health, wealth and happiness! All the best! Joe Simon

Hi our a/c was not putting out enough cool air so I decided to research whom to call.They were a little overbooked and we had to wait a week. The service was superior and we are very pleased with the results.They resolved the problem and were honest .They did not try to sell us a new system.Definitely a "Keeper" Michael Yuffa ,The Water Works Plumbing & Drain Inc. http://www/.WaterWorksCanada.com

Company Response:

Thank you Michael for that nice review. We always do our best to treat our customers as we wish to be treated. Enjoy the rest of the summer!

Wow! These guys really stand behind their work. Premi-Air installed an air conditioner for my elderly mother in May. Last week the unit stopped working at night. They were over at my mother's home within the hour and found a major component failure with the unit. Here's where they blew me away, without me even asking, they just ripped out the old unit and installed a brand new unit within 24 hours.

Company Response:

Thank you David for that kind review. When we install a home comfort system, we stand behind our products 100%. We will never compromise on the comfort and service of our clients. I wish your mother many comfortable and happy years in her beautiful home. She is lucky to have children like you. Joe

I called on July 7th to try to get some help for my furnace/air conditioner. The heat during that time was unbearable. I first spoke to Bob, who had me try out a few things on the furnace to see if I could get it working. It didn't work. He sent Pritesh out in the afternoon to try to locate the problem. He did find that the blower was not working. Pritesh managed to start the motor manually so that we could get some cooling. He came by the next day with David and installed the new motor. We are extremely thankful to have had this problem identified and fixed so quickly. Many thanks to Bob who called in the evening because he knew I was upset that they couldn't order the part that day - order department was closed - to let me know that it would all be taken care of the next day.

Company Response:

Hi Kathy, Thank you so much for your kind review. When the heat is unbearable and our staff is overloaded with work, your encouragement really gives us the strength to work very hard to take care of all our customers even better. I am lucky to work with a team of very special, caring and dedicated people and even luckier to have such kind customers like yourself. Have a wonderful summer. Sincerely, Joe Simon

My AC failed during this brutal heatwave. Steve came by on Sunday to do a complete comfort and efficiency assessment of our home. He was friendly, professional, extremely knowledgeable, and very thorough. He actually did a complete heat loss calculation on my home to assess just how much cooling I need. On Monday, Dan and Mike showed up right on time and did a great job installing my new unit. We are nice and comfy now. Our old air conditioner barely kept up in extreme weather but thanks to the pros at Premi-Air, the whole family is comfortable and happy.

Company Response:

Mark, it was truly a pleasure working with a professional like yourself. Enjoy the summer and have much success in all your projects. Thank you so much for the kind review.

We called Premi-Air and AC and heating after reading all the great reviews. When we called them it was fine -- that is they were very efficient and nice over the phone. We gave them specific details of our system -- We have a air handler located in the attic and a compressor outside, the air blows through 'holes' in the ceiling. Since the handler is located in the attic -- which we converted for my daughter's room -- Someone could only come and check out the system in the evening or very early in the morning. Premi-air promptly informed us that someone would be by within three days, at 8 AM. You can imagine our excitement. We were suffering from the heat wave and my daughter could not sleep in her room, moreover we have a 3 month old infant. The technician arrived, stayed for 3 hours and left, telling us that the AC should be in full force within a few hours. Well a few hours and two days passed without any change, furthermore the air blowing out was HOT!!!!. We called again. The same evening someone else arrived letting us know that the compressor was dead, gone finished. Really? Then why did the other technician inform us that all was functional? The technician from YOUR company? The nice technician hummm and aaaed and said he didn't know. He told us the reason for it's death -- It was a 20 year old compressor. We asked kindly if we could purchase another compressor to replace the dead one, oh no he told us you need to replace the entire system in your house, moreover this would take a few days since the technicians could only work early in the mornings because of the air handler's location. In addition he roughly estimated the cost to be 7000 - 10 000$. Given the technology and what we needed. Egad! However the heat was stifling. We said fine, could you please ask someone from your company to call us in order to set up a quote and let us know how quickly this could be done. The same evening a friend came over and said "Wait, I have a name for you, I've used him all the time." A little reluctantly we accepted his advice and called his 'friend' the AC expert -- You can imagine we were a little frustrated with people coming in and out of our house, telling us this and that. Next day we called this other company and OVER THE PHONE (no charging us 150$ to enter our door like premi) they told us the compressor could be replaced not a problem, no need to replace the whole system, he just needs to find the right compressor. Told us he'd call around and get back to us. Really we said, but Premi told us we needed to replace the whole system. Naw no worries and it will cost you approx. 2500$ WOW WOW. Sure enough the same day he told us he found the correct compressor and informed us that the next day two technicians would come by and remove the old monster and replaced it with a brand new one. When they left within hours the house was cool again, no thanks to premi. A few things, in response to the owners comments. While I appreciate the detailed explanation a few things do not add up, for one, why seal and replace the coolant in the compressor when it was broken and non operational? The second technician told us that we would not be charged for this error and indeed it was an error, there was nothing to fix, or patch or replace, the compressor was dead, therefore the technician spent the time doing something that was not necessary and this is the point of the review. The point being is that the compressor was broken for awhile, the diagnostic that should have been done by the first technician should have been: "I am sorry there is nothing we can do since the compressor is broken". The second technician informed us that it had been dead for some time, perhaps even over a year. The facts are as follows, the first technician charged us almost 500$ which was erroneous, the second technician even said this. Both my husband and I appreciated the second technician analysis and suggestions we were given and letting us know the options regarding the long term viability. For the record the second technician never even told us that in the short term we could replace the compressor for $1500, ever. Never. The least that can be done in this matter is own up to some mistakes that were done, no one is perfect and we are all human.

Company Response:

Hi Mr. and Mrs. T, Firstly, thank you for taking the time to leave this review and express your experience with our company. This feedback is very valuable to us as it helps us to improve our services. You mention in your review that "The technician arrived, stayed for 3 hours and left, telling us that the AC should be in full force within a few hours. Well a few hours and two days passed without any change" In our records, our technician diagnosed that your system has a small refrigerant leak. At the time, our technician explained our company procedures when we encounter a leak on a unit that is over 20 years old. Since it is not a good investment to spend alot of money repairing such an old machine, we give the customer an option of using a chemical leak sealer, which is relatively inexpensive and is therefore the only worthwhile investment in an old unit. Our technician made it very clear that due to the age of the machine this chemical leak sealer was not guaranteed to work but the only viable option short of replacing the entire unit. You chose to try the chemical leak sealer. After this repair was done, our technician measured and recorded the temperatures, pressures, voltage and amperage and confirmed that the system was operating properly. This call happened the morning of Thursday July 8, 2010. On Tuesday July 13, 5 days later, we received a call from you reporting that the air conditioner was not working once again. We had a technician at your home that same day. Our technician discovered that your compressor had seized. You write "Then why did the other technician inform us that all was functional? The technician from YOUR company? The nice technician hummm and aaaed and said he didn't know." In fact the technician did not hesitate and clearly explained that since the compressor had been running hot due to a low refrigerant charge until our first visit to your home, the compressor suffered damage and had now seized. This was very consistent with what our first technician told you that the chemical sealer is not guaranteed to work. You responded, "We asked kindly if we could purchase another compressor to replace the dead one, oh no he told us you need to replace the entire system in your house" As a matter of fact, the technician quoted to you the price to replace your compressor at a cost of $1,500. Although replacing the compressor for approximately $2,500 which is what you decided to do using another contractor, did restore your cooling, it is an option that our experience has shown will not lead to long term value or satisfaction. There are many reasons for this and I will mention a few. Firstly, since the system has a leak, you will experience further failure of the air conditioning. Secondly, your existing system uses R-22 refrigerant, which is no longer produced and is becoming prohibitively expensive and scarce. Since we always focus on the long term value and satisfaction of our customers, we inform them of all their options and help them with making an informed decision. Our technician also offered to you the option of replacing your compressor but explained to you why we do not recommend this approach. At the time, you also expressed the disadvantage of a Band Aid fix. You then write "Next day we called this other company and OVER THE PHONE (no charging us 150$ to enter our door like premi)" We do not charge $150 to enter a customer's home. We charge $145 to diagnose the problem and provide a fixed quote to repair. The other company that you called did not need to come to your home to quote the repair because you had provided him with our diagnostic written report. I am glad that you did get the immediate relief from the heat, and I hope that this fix will give you satisfaction. In closing, I would like to mention that we are always available to discuss our customers' complaints or concerns. We regret that you did not contact us at any time to discuss this issue and give us the opportunity to explain. I have already left you a telephone message to call me and I invite you to call me to discuss this issue. My name is Joe Simon, and I am the owner of this company. I would love to speak with you personally. My number is 416-781-1054 extension 23.

Technician came afterhours to my home when A/C failed on July 5, during a heat wave and smog alert was courteous, knowledgeable while patiently explained the issue. He ran back to the company to get a part and had my unit up and running in no time at all. This was followed by a quick and informative tutorial on A/C and refrigeration. It was most certainly a cool and refreshing expirence!

Company Response:

Thank you so much Akiva for this nice review. Our company focuses on educating our customers so they can make informed decisions regarding their home comfort. I am glad that you enjoyed the tutorial and that we were able to restore your comfort quickly. The credit is really due to our team of truly dedicated professionals. They treat each service as if it was their own home. Have a wonderful and comfortable summer!