We have been dealing with Brian for over 25 years. Our first experience was when we purchased a hot tub and everyone at Pioneer Pools was very helpful. We have a pool at the cottage and we purchase all of our supplies from Brian. He has always taken the time to help me with numerous pool problems that have occured over the past 10 years. Excellent people to deal with, I would recommend them to anyone

Purchased a custom pool safety cover from Brian after some initial research of various companies. He's able to help with questions that I have and was flexible in offering alternatives based on the cost and requirements. Got it after about 3 weeks and installed it myself and happy with it. The cost is reasonable and they helped on after sales questions. Have also been purchasing pool supplies and parts from Pioneer for 2 years and their staff are always helpful and prices are reasonable, and never get the feeling of being pressured or BS.

My wife and I would just like to thank Brian and his crew/staff for making our backyard dream come true. We were explained what to expect and not only did Pioneer Pools deliver, they were right on time and guided us during the entire process. First class all the way!! Thanks also to Scottish Gas and Vijay for doing a great job with the gas and electrical hook ups. We love our backyard and it's all thanks to you folks. Thanks again.

We recently purchased our second inground pool with Pioneer Markham for our new home. We dealt with Brian on our previous purchase, and it was a no brainer in deciding to deal with him again. At no time during the research stage with our first pool did we feel any pressure with Brian or Pioneer Pools. He simply answered all of our questions and concerns and pointed out a few things we should avoid or look out for that no other competitor brought to our attention. Construction was on time and we had a completed pool within 12 days of the initial dig. We have and will continue to use Pioneer to open and close our new pool since their after service has also been excellent. I have and will continue to refer Pioneer Pools to anyone looking for a pool.

I purchased a pool from Brian in 2009. Everything was going great until one side of the pool sunk. Then 180 degree turn around. Harmesh was very rude, uncooporative and unwilling to offer an alternative. It's been over 2 months they have my money and I have a hole in my back yard. They damaged my existing interlocks and second ground deck. It's another nightmare come true by Pioneer Family Pools.

Company Response:

Our side of the story is quite different and that's why we got legal professionals involved. To all those reading this review, please note that the matter between Pioneer Family Pools and Mr. Figen was settled on September 9th 2009. Both parties came to an agreement in which Mr. Figen and his lawyer provided a signed legal document relieving Pioneer Family Pools Markham of all liability and any further liabilities. Unstable soil and a severe existing perched ground water issue within the region were the contributing factors that affected this project and as a result, we deemed the area unsafe to work or build a pool in. A report filed from an Engineering Consultant hired by Mr.Figen support these claims and ruled in our favour. It's unfortunate that anyone should have to deal with such a nightmare, but in some cases circumstances do arise that are completely out of anyone's control.

This is our first time having a pool. After calling many pool companies, we tried Pioneer Pools. We booked it, they charged up front which is a negative and we waited for the week they said we would receive a call. The only thing I do not like, and this may be typical of all pool companies, not sure, is that you do not know the day they will specifically be there until the Sunday of the week they have you schedule for. I guess they have to lay out their routes to close and they contract out the closing as well... Regardless, the closing was done well and we are set for the winter. We will probably have them open the pool as well and I will give a review of that as well. So far, so good... I want to learn how to do this myself so we can avoid paying all the time but I know the biggest part is clearing out the lines and getting the pump ready for winter and I do not want to ruin my equipment which could cost thousands. You get what you pay for and Pioneer Pools delivered on my pool closing...

Met with Brian Durand, manager of the Markham location in August 2006. He came to our home, took measurments of the back yard to insure a proper fitting pool, and supplied us with a portfolio of information. There was no pressure to sign, he wanted us to take our time and decide on style and options. After a week, a million answered questions, and reviewing other quotes we gave Brian a call back. We signed to have an 18 x 32 Lagoon installed in the spring of 2007. The crew led by Dave Crookshank arrived April 18th and on May 9th I dove into my new pool. At no time did I feel that I was receiving inferior products, construction, or attention to detail. No short cuts were taken. The crew was always polite and cleaned up after themselves. Thanks Guys for great job...