I needed a new hot tub cover basically, they came over and took the measurements of the tub, they tell me that all the covers are custom made and I should be expecting it in 7-10 days. This was Feb 17th, I received the cover March 13th. They were suppose to meet me at my home at 5pm, I rush home and to my surprise the new cover is on my tub? who let them in u ask? NOBOBY!!! the gate was locked so they must of climbed over with a ladder I assume and to top it all off the custom cover is TOO BIG!!! wtf? So a phone call was put in right away that friday and was told that on monday afternoon someone will contact me, I got nothing. So we will see what happens!!! I Do NOT recommend these people at all.

Returned a faulty panel for replacement per the warranty agreement. Called numerous times over 2.5 years. Said he would get back to me. Never did. Would not recommend this company.

We purchased an large outside hot tub 2 years ago...and it is still on warranty....however it has needed repairs 3 times in 2 years....and it is always the same problem. Regarding the service, we have to call numerous times sometimes 6 or 7 before we get any type of response. It has taken them weeks to come and repair the problem...seems like once they have your money....and you are still on warranty....you do not get service. I would not recommend this company to anyone wishing to purchase pool or hot tub.