Puchased an older home in midtown in the spring, after we moved in we realized that the heating system was not suitable.The guys at Northwood checked it out and explained what needed to be done, in very simple terms.They made the whole process easy.I am very satisfied with their workmanship.Thanks to Brian,Derek and Mike.I would highly recommend their services. Going forward Northwood will be my first choice for all of my heating and cooling needs. Best Wishes Peter

Out of all the quotes I got to replace my furnace Michael at Northwood was the most patient and knowledgeable out of them all !! He answered every question with more information then anyone.He messured all the duct work and went through the whole job with me! It was a bit more expencive then the rest but in the end I felt more comfortable with Michael and Northwood to get what I was paying for. Deffinitly Recomended !!

We have an old house with a crappy HVAC system. The duct work was all wrong, and wasn't letting the perfectly good furnace and AC unit do their jobs. Northwood suggested we get a designer (we did) and then they implemented the design perfectly. This involved cutting holes in floors, jamming ducts into skinny areas, figuring out how to push air effectively, hand-milling new ducts, and basically getting your hands dirty. Really dirty. Brian told us what to expect and we went with his advice. Super kudos to Santo for his extra hard work and surprisingly kind treatment of our cat! Santo really went above and beyond on this one. Our home is now warm, thanks to Northwood.

Water heater - John Eipl worked until he got it done after running into an unexpected water problem. He was not satisfied with a make-shift fix & stayed with it until it was write. Furnace - Jeremy & Derrick were exceptionally efficient & proficient. Ducts Wayne went over & above to fully clean our neglected duct system. More than satisfied with Gary Landry & his crew.

Not only did they upgrade me to a high efficiency boiler and tankless hot water heater, but they also installed rad thermostat valves on our very old rads. It was a large / difficult job but they worked long hours to get it completed on time. The heat is now balanced through out or house. Would highly recommend them to everyone! Thanks.

This is a very difficult review to write… in a nutshell: generally happy with the job done – extremely disappointed and frustrated about the after-sale service, follow-up and call return..i should say NO return call… In details: we bought a house, have to change our water heater, humidifier, install a new lint trap, run a gas line for the kitchen and the BBQ, install new venting for the hood and modify some ducts in the kitchen… Even if they didn’t come as fast as we were hoping, we were satisfy with “the job” – despite an incident with the sales rep that made me lose my mind… (let’s just say that this guy doesn’t know how to speak to customer)… I had to chase (over 10 calls) Northwood and Gary Landry for weeks to ask for someone to finish the job (hook-up my kitchen gas stove to the line & duct cleaning) – I never get any call back and when I finally reached Mr. Landry, he insist that he never got any messages from me and find phony excuses without apologizing and basically make me feel that I was saying the true or that my complain was not justify…. Some compassion and an apology would had settled this, but Mr. Landry seems to feel that he’s always right… How do you run a business like that? No matter what kind of exposure you have (i.e.: Mike Holmes), unsatisfied customers will someday catch on you… A simple call return will have settle this – now I already hired someone to take care of the hook up… and will for sure, hire another company to do our duct cleaning… and will NEVER EVER call Northwood again and you know how it works: you’re happy? you tell 10, you’re unhappy… you tell 100… We dealt with others trades for the last 3 months, and Northwood is the only one where we got aggravated simply because we couldn’t reach and talk to someone in this company who can prove us that they care about our business… The sad part is we are satisfy with the work itself, but the lack of services and the attitude, we can live without for sure… which is a BIG PART of the whole customer experience… don’t you think !

Northwood replaced our old 22-year-old furnace and our 48-year-old water air conditioning unit with new ones (York models). We got a few estimates from different people and everyone offered us something different. We ended up choosing Northwood because they also do their own metal work for the new ducts as well as they gave us a written quotation on the company’s letter head. They completed the work on the appointment date (in 2 days) as per the contract. They were very polite and clean. Thank you Jeremy for explained all the work you have done and in answering all our questions. Northwood has also filled out our warranty papers and sent it in to York on our behalf, which means less hassles for us since the serial number on the furnace is located inside the unit. The only thing that we did not like was that the air conditioning unit did not come with a cover. Overall, we are very happy that we have chosen Northwood and well worth the money. We rate this company a 10 out of 10. Thank you Northwood!

I have been disappointed with the service of this company after getting a high recommondation. I have experience a lack of call backs, follow up, misquotes for price of the jobs and extreme lateness for appointments. For the appointments that were late they did not provide a call to advise. The service tech themselve when they arrive was great but their receiption/backoffice needs a lot of work.

We consulted with a few contractors about redoing the entire heating and air conditioning system of our home built in 1914. There were no air returns on the second floor, and improperly placed heat ducts throughout the house. We even had the furnace relocated in another section of the basement. One company said that they did not want to take on such a large job. Huh! One Big Box company even offered us no payments for a year, plus$. We went with Northwood because of their impecable reputation and a very reasonable estimate and a timeline for completing the job. In three solid 10 hour days their teams installed a top of the line system. A modulating furnace, HEPA filtration system along with a regular filter, humidifier, tankless water heater and an outside air circulation system, a touch screen thermostat and more. The house has never felt so comfortable with a system is so very quiet. We thank Michael, Brian for consulting with us and providing the best system to suit our home. Thanks