We recently bought a new gas stove and needed to install an outside gas line to make it work (our basement is finished, so outdoors was the best option). Our first experience with Northwood and we are very impressed... they accommodated our tight timelines, showed up on time, were pleasant to deal with, came in on budget and cleaned up when they were done. It was even cute to hear them laughing/joking while they worked... a clear sign of happy employees (which makes customers happy too!) The only "klufuffle" was my interaction with the he receptionist (hence a 9 out of 10)... unfortunately she was not the most responsive person and didn't provide us with a written estimate when requested (we had to call back to get this), one of her answers to my questions was "I don't know" instead of "I will look into and find out for you" and I still have an unanswered email for another question, so the communication/professionalism side can certainly improve on that end. But otherwise, I would definitely deal with Northwood again and wouldn't hesitate to recommend them to friends/family. Thanks guys for a fantastic job!

So far so good, had them in yesterday for a quote and Michael was good - seemed very knowledgeable and patient with all my questions. Next step will be to make sure there pricing is in the ball park. Update coming....

Our old furnace finally conked out, Michael gave us an estimate with a few choices (different furnace grades, filter media types) and suggestions (e.g. replace the rusted return duct - probably not the right terminology; check humidifier and only replace if needed). They were able to fit us in pretty quickly - great, since we had no heat. Santos and Mio were very polite and tidy, Santos explained the details to me after they were all done. Very happy with the results, and with the no pressure sales.

Estimate given over the phone. In line with Direct Energy only the anti micro-bacterial spray costs 50 dollars and is not included. The team checked my gas lines and found one uncapped, were polite and did a good job. Would recommend over direct energy any day.

Called Northwood Heating & A/C for a quote—new install requiring ductwork, furnace & A/C. Brian came out and explained every detail, what was going to be involved. Thinking to myself, this guy knows his stuff...experienced, personable & patient. We connected two more times before signing a contract. Brian also mentioned manufacturer and government rebates that were available. He hooked us up with a great mechanical designer that also performed our pre-EcoEnergy Audit. Brian went the extra mile to work within my budget, and he really came through, THE PRICE WAS RIGHT! The crew was great, Santos (a workhorse and very meticulous) lead the team, with George, John, Wayne, Art, Chris and Mio. What a nice bunch of guys, respectful in ever manner. If I brought up a question or concern, Santos would address it immediately. Even Brian helped out a number of days to make sure they were on schedule. I noticed Santos and Brian fed-off each other, that’s team work. A JOB WELL DONE! Lastly, I’d like to send a huge thank you to Gary, I only spoke to him a number of times over the phone, but I know he played an integral role on this project. And Josie, your help with rebates and billing...was very much appreciated. If it were an email or telephone call it was addressed quickly. Give them a call, you'll be glad you did... NORTHWOOD ROCKS!

Michael was very nice by the phone and the team who came to my house was very good as well. They worked the whole day on my furnace and cleaned every single duct. I highly recomend this company.

Recently, my wife and I decided to have the ducts of our country farmhouse cleaned since we had just completed four years of dusty, dirty renovations. In addition, we had noticed a VERY objectionable mildew odor that started when we turned the furnace on for the first time in the fall. Northwood Heating suggested we include a sanitizing mist (for only $50) that would address the mildew/mold that was obviously living in the ductwork. (GROSS!) Gary Landry and his crew arrived promptly, explained every step of the process, worked diligently and efficiently, and were unbelievably neat while doing so. Not a single surface was left damaged or untidy. They managed to extract a huge bag of household dust, drywall and sawdust, animal hair and God-knows-what-else. The result was SUPERB!!! The house smells clean and fresh and -- most importantly -- there is not a trace of mildew odor when you walk in the door. We could not be more pleased with the results or with this company and the way they conduct their business. Next year, we will certainly invite them back for a return engagement.

We had contacted Northwood to give us an estimate on a new high efficiency furnace. Michael was very informative and gave us confidence in their experience with our installation needs. Measurements were taken during the estimate visit in the cramped crawl space that would soon fit our new furnace. A date was set and two members of the Northwood team ( George and Santos) arrived on time and immediately set down drop sheets over the floor and stairs to the basement. A third team member (John) arrived shortly after to re-locate the air conditioner coil as part of the original plan. After approx 11 hours working non-stop, the job was done. The work area was spotless. The Northwood team explained some important points regarding our new furnace before leaving. They were polite, hard working and we really appreciate all your back-breaking work in the cramped space. Great work!! Thank you for a job well done!

Researched this purchase to death before we made the calls for estimates. Coincidentally our 14 yr old air conditioner died at the same time which then put some urgency to the timeline. Northwood was highly recommended and really knew their product. Their estimate was competitive and they squeezed us into their installation schedule. The installation team was fantastic. They explained thoroughly a couple of modifications they needed to make. And they left the basement clean as a whistle when they were done. The office team was also very helpful and professional when the time came for finalizing the payment. After a few weeks with no air conditioning in the midst of a hot spell we were thrilled to finally turn on the new air conditioner and couldn't believe how quickly and beautifully the house cooled off. So they clearly recommended the correct size A/C unit for our home. Very happy so far and the warranty is exceptional so we are confident heading into the winter. ______________________________ UPDATE: Here we are on Dec 29th with no heat and freezing temperatures outside. The temperature in the house is falling fast and despite calling this morning, Northwood tells us "Sorry" can't send anyone til tomorrow. I consider no heat on a freezing day to be something that warrants an urgent service call. So my family gets to freeze for the rest of the day AND overnight. Thanks a lot Northwood.... This kind of subpar service is what moves a company into the unacceptable category. VERY VERY VERY DISAPPOINTED. Stay away from Northwood - lots of companies can install the furnace but it is what you encounter on the freezing day when you have no heat that you need to worry about and Northwood has just failed miserably.