I could not have picked a better company to perform the installation, from the estimate to completion, Northwood has proven to me that they were the right people for the job. Michael was a pleasure to deal with from the beginning, and if Jeremy, John and Jian are indicative of the rest of their staff, then Northwood has a lot to be proud of. These are people who actually care about what they do and go the extra mile to make sure the job has been done right the first time. I can honestly say now, it's no wonder why Mike Holmes associates himself with Northwood. Thanks again Northwood, and please keep doing what you're doing!

Our problems started 3 years ago, when we moved into our new house. The "builder" first put in a furnace that was undersized for the house. Our house should have had 2 furnaces due to its size. We moved into the house in the winter and for the first 2 weeks I had my family (Wife, Son"2 years old", and Daughter"1 year old") were huddled the master bedroom with the fireplace and a space heater just to keep warm. The rest of the house was freezing. The builder did come back and installed a bigger single unit. We also purchased an air conditioner from the builder, when they installed it, they installed a low quality unit that we didn't buy and it was installed at the other side of the house that ends up being over a 100 feet away from the unit inside which cuts down it's efficiency. Once again, I had to go back to the builder to state my case in order for it to be rectified. The a/c unit that I did purchase is a large unit that requires a concrete pad and they weren't able to use the metal wall brackets. The problem at that time was they didn't finish the final grading off the outside and we had to wait to pour the concrete pad. Again, I had my family in one room of the house with a portable a/c unit in the middle of summer. We also bought a humidifier from the builder and again the one they installed was under sized and again had to plead my case for it to be rectified and purchase a 2nd unit, one on the supply and one on the return line. Every morning when the family woke up, our throats were dry and the humidity level was under 20. The house was very dry. After this was all done, the problem was still persisted. We got tired of dealing with the builder's HVACs Company and this is when we came across Northwood and right from the 1st phone call, I can see the difference between the 2 companies. We had 2 service techs come out, spent the day testing our HVACs system and made recommendation to fix the problem. Today we had Santos & team out to install hepa filter system, steam humidifier & programmable thermostat. Santos took the time out of his day to explain everything he was doing and why. His level customer service & professionalism should be the bench mark for every HVACs company to meet. In closing, I would like to say thank you to Northwood for making our family health their top priority.

After we moved in, we discovered a small gas leak and Northwood came in on short notice and fixed the leak lines. Subsequently they came in shortly after and did another job to updated the existing lines to bring to code. I found their work very well done with great attention to detail.

I replaced my 23 year old furnace and air conditioner with new York models. I had done a lot of research and got quite a few estimates from different companies before choosing Northwood. The job was completed within the two day timeframe and at the end of each work day, Jeremy and Mike cleaned and vacuumed my home before leaving. They were very polite and helpful when explaining how the system worked. I would like to extend a big thank you to Jeremy. He took the time to not only explain to me how to program my new thermostat, but did it for me. I am very pleased from start to finish with the service I received from Northwood.

Overall, we were pleased with the customer service focus of the representatives. Very patient, attentive and took the time to explain the options available. We would definitely recommend this company!

We used Northwood in the past for a furnace replacement so we were quick to bring them back to help with some air flow challenges in our new home. Gary was excellent as always, did a great job with increasing my airflow to the trouble rooms by 75% and did a thorough job of sealing our basement ducts to ensure that the air got to where it was supposed to instead of coming out of the seams in the basement. In a day and age where there are far too many questionable contractors int he HVAC business, you can have faith in this company to take care of whatever your needs are. We are going to need a new air conditioner and furnace shortly, we only need to make one call.

Summer 2010. I called in Northwood when my 20 year old air conditioner stopped producing cold air. As this property was going to be sold in the fall, didn't want to do too much but did need working AC. Their first visit brought John who checked out the old unit - there was a significant loss of charge that a recharge wouldn't fix. The options were to spend a bunch of cash searching out the cause somewhere in the system (we'd have to check all the lines, the evaporator coil, condenser coil, compressor, everything!) or install a new unit. I opted for new and Michael visited next to look at the system and run through the available new units. Understanding my goal of not caring beyond having something that worked, Michael didn't play any upsell games. Removal of the old and installation of the new took a good chunk of a day since the furnace was just as old and so a custom plenum was needed to house the much smaller evaporator coil and link everything up. The old lines were removed and new ones installed, all far, far neater than was previously the case. The plenum took some convincing to fit in but all was done with great patience. When something wasn't working right, they just went back to the beginning and redid it instead of leaving things half right. All the joins in the new ductwork were sealed with silicone and the new lines fully wrapped. The guys even helped out removing a useless (and leaking) drum humidifier. The entire job site was then cleaned up thoroughly. I was very impressed with the quality of work done, the great nature of the workers and their obvious skill. I know who to call for HVAC matters from now on.

Northwood was over in our home for 2 repairs, the work was done in a timely manner and very neat and tidy. When we found a small problem with the humidifier repair, they had no problem and were quite happy to come back and fix it. The cold air return was fixed with minimal disrusption to the drywal. When I offered a suggestion to run the second cold air return line they were very happy to explore the option and ended up using it. We were so happy with the work we've signed a maintenance agreement with them!!!

Wayne and Mike from Northwood came in yesterday to provide the duct cleaning service I requested. Very professional and thorough guys. I have sinuses that are easily irritated, prior to getting the ducts cleaned, i was constantly having sinus issues. When they were about 75% done through the cleaning, I could already tell the difference in air quality. I have a 3 story and 1,280 sq ft townhouse, and the cleaning took about 4 hours. I've had one other duct cleaning experience at my parents much larger home and Northwood easily topped my expectations for thoroughness. The only critique I could say about Northwood, would be the process of getting an appointment setup and having someone call you back for a quote on what you want to do. I'm hoping to get a call from them to do a furnace and humidifier maintenance.

Northwood did an amazing job, took their time and did the job properly. Wayne and his crew are highly recommended. True to their word, a good duct cleaning would help control the dust.