Upon receiving the home inspection on the furnace the previous homeowner identified as a few years old, after doing much research, I called Northwood . Since they're a family owned and operated business I decided to go with them because I felt the service would be more personal. Gary came out and confirmed everything the home inspector put in the report. The furnace system was beyond ages old. The ducts appeared to have never been cleaned. We opted to invest in a high efficiency York system which included a pass through humidifier. They also installed a tankless system. While doing the other work in the basement, the techs noticed the poor state of the gas dryer vent and replaced the venting materials. I've experience some issues with the humidifier which they were very quick to attend to. All the staff at Northwood are extremely diligent and professional. Their focus on service is stellar. We will be keeping them as our HVAC service provider. I would highly recommend Northwood to family and friends requiring HVAC work as they go above and beyond for their clients.

We needed to replace our old furnace and after numerous phone calls, visits, and quotes, one more confusing and sketchy than the other, we called Northwood. We knew they were in the running from the minute Gary put his bag down and said let me take some measurements....the first company rep to do that. Ours was a complicated install because the furnace is in the middle of the basement and it was a challenge to figure out where place the pipes because space was tight. Gary took the time to explain and make suggestions. The install took about 12 hours; they had to come back to make some adjustments a week later but our furnace room looks like an art installation. This company and its workers clearly take pride in their work. They literally redesigned our furnace room; corrected longstanding problems from previous installations; e.g., putting our humidifier in the right place, putting the proper vent on our water heater, etc. They might cost a little more than the other companies but it is worth it. Given how complicated our install turned out to be and the amount of time it took to make our furnace room look better in terms of form and function, I shudder to think what would have happened if we had gone with a cheaper quote. Thanks to Santos for the pretty design and Jian for the follow-up visit. Thanks Northwood...

I wish I was one of the many who had a great experience with Northwood. About a month ago, we called on them to look at our furnace which had stopped working. They did an inspection, identified that we should keep the vents clear. No major repairs or work identified as needed. Two days later, the same thing happened. They then evaluated that we needed to replace the burners and the switch. OK, so the third visit, they came and did the repairs. Not even 2-weeks after that our furnace broke down again. A different technician came and identified a whole list of problems, of which was not identified in the previous 3 visits by the first technician. The recommendation at that point was to replace the motor, but ideally replace the furnace. We were told we would get a quote on the motor. Three days after that, the furnace went out….again. I called and the receptionist said she left me a message with a quote for the motor-which I never got. I explained to her that I feel that they need to look at the inconsistency of diagnosis and asked why in four visits, we still have a broken furnace and why they have such inconstancy between technicians. At this point, we had spent almost $500. She said she would take it up with the manager. A few hours later, she called me to ask if I could send her an email with my issues. So, I then summarized all the information in the Work Orders…not sure why I needed to do this since they have all the information. She said the manager would give me a call with his reco’s. This of course did not happen. I followed-up by phone and email and was told to call back. When our furnace went down again, the manager said “oh yeah, I just got your email Friday” when in fact, I sent it on the Wednesday, followed by a call on Thursday, Friday and a follow-up email on Friday and Sunday night. In the end, we got a new furnace and took our money elsewhere. We spent $500 too much with this company, who does not stand by their work, who do not ensure consistency among their staff and service. To top it off, the humidifier Northwood installed last year was installed incorrectly. Terrible service and follow-up.

We had Northwood into our newly purchased home in 2011 to install a new boiler and tankless hot water heater. We had 7 companies in for quotes and found Northwood to be preferred for several reasons - quality product and customer service being the top two. I felt comfortable with this company in my home. They made sure the job was done on time and at one point had 5 guys working till 11 pm at night on our installations to make sure it was done right. They also arranged for our old boiler and hot water tank to be removed and disposed of. We had a 70 year old boiler so the piping had to be rerouted and the old boiler had asbestos that was dealt with by an appropriate environmental company. They even made sure all our gas lines in the furnance room to the dryer and BBQ were upgraded to new flexible piping. I have highly recommended Northwood to friends.

We were having a furnace issue at our home and called Northwood at 9:30am on a Monday. They had a technician there by 11:00am. Very polite technician who patiently listened to me while I described the problem. He then he made quick work finding the cause and working out a solution. I would not hesitate to contact Northwood again and agree completely with the many positive reviews I read on HomeStars! Thank you.

1. Prompt courteous service on the phone. (1star) 2. Time window 10am - 2pm. 3. Arrived 1.5 hours after the window. 4. Tech was not friendly, but not unfriendly..just apathetic to the whole thing. kept his shoes on. 5. Left all kinds of wierd material in my basement bathroom trash bin.. some of which didn't make it into the bin 6. He plugged my laundry tub to clean the humdifier..he left it plugged.. resulting in a minor flood when i went to do laundry the next day. 7. Some confusion about whether he was coming to do maintenance resulting a call back to the head office. 8. Very coureous and prompt service over the phone (1 Star) 9. He replaced a minor tube for an extra 2$ (1star) 10. To be honest using my scotch tape to adhere it to the other tube? Hmm.. doesn't seem like a "PRO" job to me. But how am i to know, i would have thougth a coupling hose or something would be more appropriate. 11. Claimed my "Peak Saver" was causing me to bump up the temp on my thermostat? I had it cranked to 28 Degrees and the furnace did not come on. He re-checked (opened it up) the furnace and WOW it worked normally... anyone think maybe something was disconnected while he was in there and he quietly put it back? lol .. i think so! I am giving them a 3 star out of 11 possible stars? looks like a 1 out of 5. I was expecting a fully professional encouter from the previous reviews...I am dissapointed. Do I really need to lower my expectations? Dissapointed in East York... Woe is me.

My house, though under ten years old, has a crappy hi-velocity forced air heating and cooling system that no other company could bother to come and see what was wrong with it. It basically would not blow hot air after being off for about a week. Northwood was recommended by one of my colleagues, so I called in desperation as a last hope. Not only did the service man understand the system, its limitations and many shortcomings, he ordered a part, came back and installed it the next day, and had the system up and working. He did recommend replacing the system in the future with a more reliable manufacturer as the system installed by the builder was the cheapest and crappiest known to humankind, but the work that Northwood did is under warranty for a year and had the system back to proper function. The system that I have in my house is the same as the entire neighbourhood, when things start going wrong and no one will fix it, I was very frustrated. Other service companies are blunt saying they won’t even deal with the hi-velocity systems, so to find a company that not only knows about them, can fix then and can recommend future equipment that will work with the duct work in the house is fantastic. I will definitely send future business to them when I am ready to change the furnace.

We called Northwood to conduct maintenance on both our furnace and A/C to ensure that both would be running fine. In the end they were very courteous and did not pressure us into any new hardware. Our A/C and Furnace are relatively new and they said as such, and ensured us that disregarding any freak accidents or anything unforseen our A/C and furnace would last us a long time with appropriate maintenance.

We called 3 HVAC companies and Northwood seemed the like the Best company for the job. They were not the cheapest but they seemed the most reliable company to do the job. We were very happy with their service in the end

We decided to replace two old furnaces, and go with the highest energy efficient rated ones (Slant Fin). Northwood took a day to install each furnace, and continued working until the job was done, even until 9-10 p.m. at night. The worked they did looked neat, and they left the work areas clean. Several days later, a spark problem arose in one furnace, which shut down the heating in the whole house. Northwood came back, and hopefully the problem with the new furnace has been fixed. We believe Northwood did a professional installation, but the cautionary tale is to fully check out the new high efficiency furnaces prior to purchase. Our old furnaces were 20+ years old, and they never broke down. The new furnaces, while energy efficient, seem to be more complicated with more parts, so more opportunities for complications/problems.