The scope of the job: replacement of 1500 sf of old carpet and parquet floors and carpet staircase with the hardwood ones; re-staining the staircase railing and painting the pickets; baseboard installation trough out the house Time frame: 10 days Obstacles: entire house was under repainting at the same time Outcome: Newridge did an amazing job!!! top quality, reasonable price, the guys (Andre and Brain) are very professional, easy to deal with and smart. They explained every single detail, answered all the questions, were very helpful consulting us on a hardwood types and our options. The admin part that Scott took care of was done in a very smooth, quick and professional manner. DREAM CONTRACTORS, highly recommended.

Company Response:

Thanks Tanya & Andrey!! We know you have been really busy so we appreciate you taking the time to provide us with a Homestar's Review.

We needed the hardwood on our main floor to be resanded and stained a darker colour to match our stairs. Scott was quick to respond to my questions and request for a quote. This leads me to one thing that impressed me the most and is often overlooked: attention to scheduling and project timeline. Through my exchanges with Scott, I knew they were serious about getting a job done on time and were not like many contractors who take on more jobs that they can handle at once. In the end, Andre worked on our job for a consecutive number of days, and finished everything before moving on to his next project. We were uncertain how our floors would look after resanding/staining since it was maple which is known to give a "blotchy" look. Andre took a lot of time explaining the process and even prepared samples using extra pieces of hardwood that we had so that we could be confident that it was the look we wanted...it was obvious he had quite a bit of experience and was very passionate with his work. We spoke to at least 10 other contractors prior to choosing NewRidge - only one would recommend sanding maple and none had personally done it. Andre worked with us to get the exact stain colour we wanted and in the end, we were thoroughly impressed and extremely happy with the result. Out of all the renovations completed on our house, I feel that we got the most satisfaction spending the money to refinish our floors. Thanks Andre and Scott...it really is appreciated.

Company Response:

Thanks Ben for the testimonial. We take pride in being detail oriented and getting the job done on time. It was a pleasure working with you.

Hi Scott! Just wanted to tell you that the guys did an awesome job and Brian especially worked really, really hard on our job! We're thrilled with them! Thank you! Laura

Company Response:

Thanks guys, We really enjoyed working with you both. Please let us know if we can help u with anything else. Regards, Scott, Andre, Brian

From first contact through email Scott was very informative and quick to respond, usually within minutes. I recieved my quote based on information I provided and I felt it was very fair given the work involved. Heath showed up right on time and had the job completed when he said he would. Heath if very knowledgeable when it comes to floors and he did an excellent job. I couldn't be happier with the finished product. Heath turned 40 year old stained, discoloured, scratched and otherwise unatractive oak into a brand new floor. Thanks so much.

Company Response:

Thanks you Jeff. It was a pleasure working with you. Till next time, Scott

When we made the decision to change the color on our hardwood floor, we were nervous as we heard lots of stories such as really bad toxic smell and the dust will be really bad. We also wonder if the baseboards will be chipped off with the sanding. We also heard about the bubbling from the coating at our friend's house. All these worries were superficial. NewRidge Refinishing sent Andre & Brian over and they did prep work such as sealing part of the house with plastic and the dust wasn't too bad as the equipment they used suck up most of the dust. Of course, there is dust but it was not bad. They vacuum after the sanding was done. The weather was perfect for the 3 days of staining and coatings so we were very lucky. The whole process was not painful at all and we are very happy about the results. It was exactly how we wanted the floor to be.

Company Response:

Thanks Anky & Dave! We really appreciate your comments. It was a pleasure working with you!

The work was done on time. Very accommodating to the questions being asked. The work was absolutely beautiful. I would definitely use NewRidge Refinishing. I have already told many people about the great job they did. Thanks Scott and Brent

Company Response:

Thank you Karen it was a pleasure dealing with you and your father. Please keep in touch when you need any other work done. Regards, Scott

My wife and I are happy with the work and the great personality of these chaps. Having said this I just spoke with Andre to apply another coat to the rails and step for more of a build up rather than sheen and he said no problem and he’ll get it done next week. This is great stuff from you fellows.

Company Response:

Thanks for your feedback Shah. Andre and I really enjoyed working for you and hope to hear from you again soon. Best Regards, Scott and Andre

We are very please with the work and service Brent and NewRidge Refinishing provided for us. We would be happy to recommend their services to our family & friends. They did an excellent job and the floors look fantastic!!

Company Response:

Thanks Elly! It was a pleasure working with you.

After reading several rave reviews on Homestars, I phoned NewRidge and left a message which was returned promptly by Scott. I was given an appointment for Heath to come see the home and provide us with a quote. The quote was, in our opiniion, very reasonable. We were also very impressed with Heath. He has a genuine love for wood and we feel we have found a true craftsman. We look forward to having the project completed. If you have had floors done, perhaps you can suggest what you did with your furniture during the process? That is my current project.

Company Response:

Thanks Tammy, we are looking forward to work with you!!

I chose NewRidge because of Homestar reviews which I read on this website which they referred me to. I hired them to refinish my living room dining room which job was completed while I was away. On my return, on an initial superficial inspection ( I am disabled and unable to kneel down and do a close up inspection), the job appeared fine. However, soon after, when I had another flooring top Hamilton/Burlington flooring company came to estimate a totally different flooring job in other rooms the estimator pointed out problems with the new finishing job done by NewRidge and asked why it had been left in that conition. He indicated that the refinishing job was not of an acceptable standard because of a pebbled effect left on the floor especially around the perimeter of the room which he indicated was due to a failure by NewRidge to properly clean/vaccuum sawdust particles before applying the new finish, creating a pebble effect which was only visible on close inspection but which also could be felt by touching the flooring. I had not looked at the floor up close and my eyesight is not great. I immediately contacted NewRidge by mail with full details of the problem and requesting them to help solve this problem. NewRidge never bothered to acknowledge my corresponsdence or attempt to contact me in the past 2 months. When they initially completed the job, which I paid for in cash, they were quick to request and follow-up on their request for a positive Homestars review, which I assume is their major advertising vehicle. Based on this experience with NewRidge, I would say their workmanship is substandard (the expert's opinion not mine) and they do not stand behind their work. I am totally dissatisfied with this job and this company and would definitely not recommmend them to anyone in the future.

Company Response:

Hi Tim, We appreciate your feedback and we look forward to Heath coming over to see your place to resolve the outstanding issue upon his return from his vacation. Best regards, Scott