Words can't describe the feeling we have with Natural Choice Heating & Cooling. The sales part was very educational and easy going. The service was on time, rapid, clean and very professional. The owner him self (James Smith), made an appearance and ensured that all was in order and made sure we understood how everything worked. The crew was super clean, polite and extremely knowledgable. The experience set very high expectations for other trades. We are in the trade industry our selves and learned a few things that day. Cudos to Natural Choice Heating & Cooling this will be our natural choice for any hvac service in the future. Did I mention that the install was on Christmas Eve??? Thank you again from the bottom of our hearts.

We had a new high-efficiency furnace and AC unit installed (previously no AC). James was wonderful in answering any and all questions we had about each unit. Any emails sent out were returned within 24 hours, which for us, was a wonderful experience as these days, customer service sometimes takes a back-seat to making the sale. With Natural Choice Heating and Cooling, customer service is the reason we chose them. On the day of installation, great care was taken to not damage any flooring or materials in our house and all excess materials and mess was quickly cleaned up. Any additional "unforeseen complications" were quickly taken care of at no cost to us. The time spent by James to go over our concerns and questions lead us to trust in his product as well as his team during the purchase and installation of our units. We would highly recommend this company to any first-time or veteran Furnace and AC buyers, especially those who want to see true customer service! Thank you James!

Natural Choice heating and cooling, and James in particular, provided us with such a stellar experience that we will most definitely be return clients. Throughout a process which was drawn out due to getting gas run into our home, James always made the time to answer our many questions and even came out to the house to help us determine the best possible location for the meter. The customer service we received from this team was truly remarkable, always very prompt and provided with a smile. We were on a very tight schedule after the gas line was installed, and the company was accommodating to all of our needs, ensuring that the furnace was installed and functional within mere days after gas was available. We are very happy with our new furnace - no more cold spots in the house and it's so much quieter!! And we sleep easy knowing that we have an excellent warranty as well. A very sincere thanks to James and the team at natural choice. We will definitely give them a glowing recommendation to both family and friends any time there is an opportunity to do so.

dealing with James and "Homestars" is so amazingly pleasant. James and his team are so knowledgeable, patient and attentive to me the customer. /on many occasion they have gone out of their way to ensure we were always satisfied. This time, for only a $30 order, they were willing to come out personally to our house to deliver the product. In my opinion, with the surge in customer requests during this extraordinarily hot weather spell, i was totally impressed with their good nature and willingness to keep me and my family happy and satisfied. These guys under James' stewardship are Top notch! i wish everyone was like them!!!! i will recommend them to any of my friends in need of Furnaces/Air-conditioners etc Sincerely andrew Janik

We found that both our furnace and AC unit were shot (builders models installed 16 years ago). I got a total of 5 quotations from varios companies in the area, then found that Natural Choice were strongly recommended to me by friends who had experienced excellen service. James gave me a very competitive quote so got the job. Te installation service for a type GMVC95 furnace, and GSX-13 AC unit was quick, clean and courteous, the standard of workmanship was top notch and we are very satisfied with the service and equipment provided.

I was Very very cautious to get central air system as there are many scams units out there as well as poor warranty and/or service. My original budget was 1600$ but after 4 long conversatioons as well as a perosnal home visit, James convinced me that this was the unit to buy. I most enjoyed the no pressure sales provided, James let me do my research on the products as well as shop competitors. In the end, I came back to Natural choice for the professional service i received as well as confidence of a job done right! The install was smooth and is a night and day comparison to that of my neighbour (Jmaes' crew actually cared enough to make it LOOK good as well as function good!!! BIG PLUS!! A week after install, James popped by the house to see how things were going, also even took time to test the unit even though he was not scheduled to. Very knowledgeable techs, would recommend to my family!!!1

James and his very professional team installed my air conditioner on Friday. It is very nice to see a company operate paying close attention to details. They were very efficient and also very clean. I will recommend them to anyone who asks me for heating or air conditioning needs.

Natural Choice was first referred to us when we decided we wanted to move to a tankless water heater. We were very pleased with the professional level of service received and have been thrilled with our tankless system for almost three years now! Next came the furnace. We had used another company that had serviced the existing furnace for years to replace the furnace a few years earlier. Unfortunately they put in a furnace that was too small for the house. We consulted with James and his team and our furnace was replaced. We also added in a new air filter, air exchanger, and humidifier. During installation, the Natural Choice team pointed out a few things, like the fact that building flaws in the 20 year old house meant that certain cold air return had never been linked to the furnace and were therefore not functional and causing the heating and cooling systems to be less efficient than they otherwise could be. Finally, two days in to the first hot days in 2012, the air conditioner went. Options were discussed, and we opted for a new unit. The Natural Choice team was very reactive to our situation and we greatly appreciated it. They had us up and running again in no time. We were also thrilled to have James tell us about a new thermostat technology that he had been introduced to. We were sold at the concept of having an iPhone app that would allow us to control our home heating and cooling from our phones. So yes, you can see that we have had extensive work done, and have been repeat customers. We were repeat customers, and would now like to provide a high recommendation to prospective clients, for the following reasons: First, we have experienced top notch customer service from Natural Choice – this includes professional management and staff and timely responses. Second, we have experienced quality service and products – yes, there may always be a lower quote, but if you make all of your decisions on the lowest quote, it will likely cost you in the long haul. I can verify this first hand given the experience we had with our first “new furnace” – it was a cheap price because it was too small for the house. The installers didn’t even notice the issue with the air returns not being hooked up. They also took shortcuts, such as deciding not to install a recommended but not required outside air intake. It is far better to have the job done properly the first time with a quality product and a quality installation than. Third, in James and others at Natural Choice, we experienced a young knowledgeable team that was passionate about what they were doing. They told us about current technology changes and options available to us, and we were very happy to adopt newer technologies that were more efficient and more reliable. For example, going to a dual stage furnace and tankless water system allowed us to realize significant decrease in our gas consumption. The first “new furnace” installer didn’t even understand and therefore dismissed the benefits of a high efficiency dual stage system – he was stuck in his old ways from 20 years before and didn’t take the time to stay current. I have seen that Natural Choice stays current – and as a customer, you are only going to benefit from this. Just ask James to install an EcoBee thermostat for you – you wont be disappointed!

Natural Choice was first referred to us when we decided we wanted to move to a tankless water heater. We were very pleased with the profesionall level of service received and have been thrilled with our tankless system for almost three years now! Next came the furnace. We had used another company that had serviced the existing furnace for years to replace the furace a few years earlier. Unfortuantly they put in a furnace that was too small for the house. We consulted with James and his team and our furnace was replaced. We also added in a new air filter, air exchanger, and humidifier. During installation, the Natural Choice team pointed out a few things, like the fact that building flaws in the 20 year old house meant that certain cold air return had never been linked to the furnace and were therefore not functional and causing the heating and colling systems to be less efficient than they otherwise could be. Finally, two days in to the first hot days in 2012, the air conditioner went. Options were discussed, and we opted for a new unit. The Natural Choice team was very reactive to our situation and we greatly appreciated it. They had us up and running again in no time. We were also thrilled to have James tell us about a new thermostat technology that he had been introduced to. We were sold at the concept of having an iPhone app that would allow us to control our home heating and cooling from our phones. So yes, you can see that we have had extensive work done, and have been repeat customers. We were repeat customers, and would now like to provide a high recommendation to prospective clients, for the following reasons: First, we have experienced top notch customer service from Natural Choice – this includes professional management and staff and timely responses. Second, we have experienced quality service and products – yes, there may always be a lower quote, but if you make all of your decisions on the lowest quote, it will likely cost you in the long haul. I can verify this first hand given the experience we had with our first “new furnace” – it was a cheap price because it was too small for the house. The installers didn’t even notice the issue with the air returns not being hooked up. They also took shortcuts, such as deciding not to install a recommended but not required outside air intake. It is far better to have the job done properly the first time with a quality product and a quality installation than to have to pay someone else to do it over again (yes, we learned this the hard way). Third, in James and others at Natural Choice, we experienced a young knowledgeable energetic team that was passionate about what they were doing. They told us about current technology changes and options available to us, and we were very happy to adopt newer technologies that were more efficient and more reliable. For example, going to a dual stage furnace and tankless water system allowed us to realize significant decrease in our gas consumption. The first “new furnace” installer didn’t even understand and therefore dismissed the benefits of a high efficiency dual stage system – he was stuck in his old ways from 20 years before and didn’t take the time to stay current. I have seen that Natural Choice stays current – and as a customer, you are only going to benefit from this. Just ask James to install an EcoBee thermostat for you – you wont be disappointed!