Marsh's Stoves & Fireplaces reviews (109)

Fantastic service. Had the part in stock from a 2007 installation. Sent by mail 1day service. Extremely competitive price. Alan was superb in every way, knowledge of the product and installation. Really went above and beyond to get the part to me fast and efficiently. Have dealt with them many times over the years for both wood and gas. Always great. PN

It was a pleasure to deal with Marshes . They are reliable and highly competent . Our old fireplace was leaking gas . Alan came identified the problem and quickly determined which fireplace would fit and what was required to replaced it . Tony created a beautiful addition to our house . The interior and exterior work was done efficiently and easily . I wish all renovation were as easy . Thank you Alan, Tony and the team at Marshes, our fireplace is beautiful . We highly recommend them .

After using a wood burning fireplace insert most evenings through the winter for about 25 years, my wife and I decided to switch to the convenience of gas. I contacted John from Marsh's Stoves and he came by our house to discuss our options for a gas insert. He recommended the Valor brand and we followed up with a visit to his showroom where Tony explained the options available. We decided on the Valor G3 and discussed the price with John. He explained that all of his installers are licensed gas fitters so his installation fee may be higher than other companies but he has very few warranty issues. I got a quote from another local fireplace company that was a few hundred dollars higher so we placed our order with Marsh’s and booked an installation date. Unfortunately due to covid, some parts were unavailable but Tyler and Luke arrived as scheduled and installed the exhaust gas liner in our masonry chimney as well as the gas line and main fireplace body. They wore masks, laid out tarps to avoid making a mess and worked smoothly to install the parts they had. The backordered parts meant that the fireplace was not useable but they assured me that we would be contacted when the parts arrived at their shop. I called a couple of weeks later for an update and was assured that we weren’t forgotten but that we may have to wait a couple weeks more. I understood the situation but was obviously disappointed. Later in the day John called and suggested that he had enough spare parts from his display units to get our fireplace running temporarily if we didn't mind that it wouldn't look exactly the way we ordered it and we readily agreed. Tony came a couple of days later to install the temporary parts and explain the features of the multi-function remote control. The fireplace worked well so now we weren’t concerned about when our actual parts would arrive. During this time, I checked on Valor’s website and noticed that we liked a different trim piece more than the one we had ordered. I emailed John to see if we could make a change and he was fine to accommodate us. I highly recommend using the “Customize This Fireplace” feature on Valor’s website to see the different options available to suit your style and décor. When the final parts arrived a couple of weeks later, we got a call saying that one of their installers would be passing nearby the next day so he came and exchanged them. We have used the fireplace daily ever since and it works really well. Our house is a split level and the lower level with the kitchen and family room was always colder than the upstairs unless the wood fire was burning. Now we can get almost immediate heat and adjust the temperature simply by lowering the flame with the remote control. There is also a thermostat incorporated in the remote that can control the heat output by the actual temperature in the room. I cut, split, stacked and carried firewood for years and don’t regret it a bit but the convenience and flexibility of heating with this fireplace is amazing. Incidentally, we had bought a nicer used wood insert to replace the original one but then decided to switch to gas so we didn’t end up installing it. When the Valor went in I needed several parts to get both wood inserts ready to sell. I got in touch with Rob at Marsh’s to order the parts. He worked tirelessly behind the scenes to get parts from two manufacturers for the wood inserts as well as parts from Valor and kept me updated on probable delivery dates. In summary, the delays in getting our fireplace installed 100% as ordered were due to covid related supply chain issues and we had no option but to wait for parts. Despite this, the staff at Marsh’s went to great lengths to provide a temporary solution for the backordered parts so we could use our fireplace as soon as possible. They gave us updates on our part orders and each time they booked an appointment, they arrived as scheduled. Everyone we dealt with was courteous and professional and ultimately we ended up with a gas fireplace that we are extremely happy with. Note that the fireplace came with a safety screen on the door. The photos show the fireplace after I removed the screen.

Took a while to get installation appointment sorted out, but the installation is completed and everything looks great now! The installation process ran smoothly and job well done in a Covid environment.

We had Enercare in for a regular cleaning of the furnace the serviceman found the heat exchanger to be damaged and shut the gas off. Being cold we decided to put the fireplace on in the living room, but since we don’t use the fireplace very often it wouldn’t come on. I called Alan at Marsh’s and he still remembered us from 8 years ago! He tried to help us through the phone but when we couldn’t get the fireplace on he said that he was coming cause we needed heat. He came and brought new batteries and got the fireplace working .We cannot say how much we appreciated his kindness and time and will remember the excellent service from this company for a long time.

I am not generally a big review writer, but just had the most exceptional experience with Marshes, and wanted to share. Living in a small Bungalow, I had a wood burning Fireplace that I wanted to replace with a gas fireplace. The challenge was both the small size of my existing Fireplace and the irregular stone surround. I contacted Marshes and Alan came out to measure my Fireplace. He assured me that the Valor Retrofire would meet all of my needs and fit into my challenging space....and was he ever right! Living close to lake, I selected the driftwood and river rock package. So pretty! Alan's team was out today to install and did a beautiful job installing. After the install they walked me through how to operate and clean my new fireplace. All questions answered. I am now ready for Winter with the additional beauty and warmth of my beautiful fuel efficient gas fire place. Added bonus is that I will also save on my gas bill! Thank-you Alan and the fantastic team at Marshes! Couldn't be happier!

Last fall the original fireplace insert was red tagged by Enercare due to CO leakage which could not be repaired. A delay of several months occurred as I waffled between returning the fireplace to the original wood burning or going with a new insert - decided on the new insert. Got several quotes from different companies and Marsh's was the best price, plus they had fireplaces where the pilot light would remain on (a necessity for prevent humidity from building up causing rusting). All of their technicians are fully licensed and able to sign off on the fact that the old insert had been properly replaced by the new. A brief delay occurred due to the COV-19 outbreak, but they were only a couple of days beyond the original date for installation. Were very neat - taking great care to put down tarps and remove their shoes/boots before entering the house. Very pleased with the outcome and the new fireplace works like a charm. I also like the look of the newer fireplace rather than the original which was 23 years old and if there was no power would not really provide any heat as the fan needed to be operational in order to get heat into the room. The new fireplace also has a fan, but will heat up the room, a little slower, but just as well without the fan. Glad I went with the new insert instead of returning to wood burning.

We purchased our Valor fireplace from Marsh's 5 years ago and have loved using it ever since. Recently, we had to get the exhaust changed to a side vent because of renovations to our 3rd floor. The crew from Marsh's fixed it quickly and for an excellent price. Highly recommend this store to anyone looking for a gas fireplace.

A service technician recommended Marsh's Stoves to us when our existing fireplace needed replacing. He specifically said we must go to Marsh's Stoves and talk to Willem From the outset, Willem's gracious and knowledgeable assistance made the entire process seamless. He guided us to the perfect unit which aesthetically matched our lifestyle and home. He came to out home twice to measure and discuss our needs. His thoughtful suggestions were invaluable. Willem arranged for the insert to be done at time convenient to us and the insert was done quickly and cleanly.I can highly recommend Marsh's Stoves for their products and service but must also commend and compliment Willem for his outstanding customer service.

Our neighbours raved about Alan, the owner of Marsh’s fireplaces. He came out and did all the prep, adapted install for a perfect fit over wood burning opening. His installers were amazing. Highly recommended.