I came to Marble Trend through a referral because I was told they carry a broad range of coutertops and I was looking for something very unique (a porcelain-based material called Neolith). From the first meeting, Tony was very friendly and very responsive to our needs. The countertops were installed in a timely manner and I was very impressed with the service I received from the installers who were quite friendly and careful not to damage anything in my house. Subsequent to the installation, however, I noticed that there was a gap between one of the countertops and my stove. Neither the installers nor I noticed it at the time, most likely because I had placed some protective wrapping around the stove prior to the installation and it was quite bulky. When I removed the wrapping from the stove a week or so later, the problem was readily apparent. I was a little concerned because I had already paid for the counter in full. I called Tony and he was quite suprised about the gap and suspected that someone had accidetntally moved the counter (it takes a day or so for the glue to fully dry) because he said his installers are very careful and would never leave an installation like that. He asked for some pictures and said he would send his guys back out to take a look, and if there was in fact a problem with the cut or installation, he would take care of me. I was a bit concerned about Tony's sketicism and I was expecting that i was being set up for the blame game (a denial of responsiblity, followed by a fight -- sadly, I have experienced that before). I knew that no one moved the countertop, accidentally or otherwise. Well, my concerns were completely unwarranted -- Tony was diligent and and got his installers out to take a look within a week or so and the installers acknowledged the problem. I was still concerned because, after all they were just "the installers" and I didn't know how Tony would react. Well, a day later, Tony called and told me that would get a replacement piece and send the installers back to complete the job as soon as possible. Again, I thought the worst and expected to be waiting a long time while they serviced other customers since I had already paid in full. Wrong again. Within a week or so, I got a call from Tony setting up a time for the reinstall. The installers were as respectful and as careful as the first time and the new piece fits perfectly and looks fantastic. There are alot of companies out there and a lot of great reviews. However, the key measure of a company's reputation and customer service standard is how they respond when things don't go perfectly. Marble Trend exceeded all expectations: even though I had paid in full and the repair required was significant and therefore costly for them, not only did they acknowledge the problem and agree to fix it, but they took the initiative and moved extremely quickly to make sure I was happy. In hindsight, I realize that the reason behind Tony's apparent disbelief when I told him about the gap is that these guys do in fact do excellent work. They care about customer satisfaction and take great pride in what they do. I have no hesitation in recommending them.

Company Response:

Thank you for your comments. Many factors are involved with a custom order and our 30 years of experience has taught us that each and every project has its own issues and even though we try and strive for perfection some times there are issues that still arise. In the end our goal is to acheive customers satisfactions that are beyond their expectations. Thank you and we hope you enjoy your Porcelain Counters for many years ahead.

I've used Marble Trend on numerous occasions for marble flooring throughout my house and they have always done a fantastic job. Very professional and affordable prices. I'll definitely do business with them again. 10/10.

As an Interior Designer it is essential for me to work with companies that carry excellent products, a great selection and have staff that are knowledgeable about their product. I have always found Marble Trend to be one of the best marble and granite companies to deal with and the staff are great!

I had a basic idea of what I wanted in marble but the extremely helpful and knowledgeable sales person helped me acheive my vision. Since I was doing this all by myself (no contractor or designer), I was a bit unsure of my design however, after reviewing everything with J. , she can up with some wonderful suggestions for design and saved me a bit of money too !!

Company Response:

Hi Ann, Thank you and we really appreciate your comments and they will be passed on to the salesperon who took care of your order. Thank you again and we hope we can continur to exceed your expectations.

I got my dream marble kitchen thanks to MARBLE TREND. I had the most enjoyable shopping experience with this family run company, from start to finish. I walked in and was greeted by there darling receptionist. She directed me to an extremely knowledgeable designer. She converted what I had expressed to her into a kitchen which is usable and gorgeous. If you want a marble kitchen MARBLE TREND should be your only stop.

Company Response:

Thank you for your comments and we really appreciate your honesty.

I went to Marble Trend to finish my floors, 900 sf- the sales rep's were very helpful & informative. I got an amazing deal on tiles! the whole project I decided Marble Trend would help supply...including gorgeous counters in my kitchen. I love my newly renovated home! THANKS AGAIN MT!!

Company Response:

Thank you for your comments and we really appreciate your honesty.

they did a good job explaining the different ideas and options. they came and did their measurement and template. when it ended up being the wrong size, they agreed to recut everything, but it was a bit of a hassle to get it done quickly

Company Response:

Sorry for the inconvience this had caused and we would love to make it up to you on any future orders you may be thinking of. Thank you for your comments and we really appreciate your honesty.

I had Marble Trend install counter tops for me. It was a very plain white marble. The stone I chose had a flaw in it at the end of it which I was told would be not used as the slab was large. They showed up and installed it with the imperfection in it after they promised it would not be included. Also the seam filler they used did not even come close to matching and looked awful When I complained, they passed the buck saying that the person who cuts the stone was responsible and it was totally their decision on how the marble gets cut for counter tops. I called the owner who was very rude and said it was the installers fault and that they sub contracted out all their installations (I found out later that the installer was a brother or relative) They did nothing to fix either problem and I eventually had to call another company in to fix the problem. I would NEVER use this company again!

Company Response:

Hello there we are a very professional company that deals in high quality Materials and Service and if you could let us know who you are we would like to find out as we have looked into this issue and have not been able to find our who you are and if you did purchase from us. We would be more than happy to see what we can do if this is legitimate. Thank you and we are looking forward to your call.

We had Marble Trend supply and install our Counter tops for our Kitchen and Bathroom 6 years ago and till this date there are as beautiful and shiny as the day the where installed. It just goes with out saying Marble Trend is using high quality Material and true Craftsman to install which results in a first quality high end job. Thanks Tony and Frank

Company Response:

Thank you for your comments and we really appreciate your honesty.

We recently renovated our bathroom where Marbel Trend installed new marble. Fantastic customer service, incredible selection of stones, expert installation gave us a beautiful result. Highly recommend this family owned and run businnes with expert advice, care and competitive price.

Company Response:

Thank you for your comments and we really appreciate your honesty.