Leons has always been a company we can trust for reliability and quick service. My family members and I have made several purchases in the past however, I am very dissapointed with the poor customer service we received after making a purchase this time around. We purchased a coffee table that they did not have in their warehouse and it was brought in from a different city. When we picked it up, we were given 2 boxes.Once at home, we started to open them and quickly realized they were both the same box, the top and we were missing the base. When we returned one box and asked for the base, we got grief for not having brought both boxes in. Why would we bother bringing both identical ones? All we needed was the base. Apparently, the base was never shipped and was in fact still in the other city. So we would have to wait another week. I realize this kind of thing happens. Problem, Never did we get and apology or an offer to have it delivered. We had to ask for the delivery after having to go back and forth. The person who spoke to us told us not to worry it would be delivered to our home by a specific date. I waited for the delivery and when nothing came, I called and the delivery request hadn't even been put through. Worst of all, the service manager didn't even bother to leave his seat in the office to come and speak to us or explain anything. They are quick to make a sale, but when they have a payment, they couldn't care less about satisfying the customer.

This futon must be assembled by the customer after delivery. First, the instuctions are very poor, including a diagram of the main mechanism which doesn't look like it. Worse, the nuts are too tight for the screws. All the screws are the same thickness, and the nuts are too tight for all of them. They can only travel a small part of the way up the screw, so every part I tried to attach was very loose. I had to choose between returning the entire futon, and starting my futon search all over again, or going out and buying new nuts for the screws, which was annoying.

I've been looking for a recliner for some time now. I went to Leon's show room and fell in love with a brown fabric one (as did my best friend who bought the same one a week later). His was delivered a day before mine without any problems. Mine however came and had a white glue like drip down the front of the material. When I called they said they'd just replace it. So I had to put a second day aside to wait for the delivery. When this one arrived I noticed (after the guys left) the cushion at the front of the chair has exposed seams and threads sticking out of it. How on earth did that pass inspection? I called again and this time they said they'd send a guy out to repair it instead of trying to replace it. Honestly I'm so frustrated I'm thinking of just getting my money back :(. I'll NEVER buy furniture from Leon's again

Very polite staff (in general(Came across 1 unhelpful and rude sales assistant). Placed order and delivery was on time and the delivery staff were friendly and courteous. They took the futon up 2 flights of stairs. The items purchased are really nice and priced reasonably.

They are a che-ating company. They absolutely do not care about their reputation. "We adjust our price to the competitor`s price" Ok. I spent my time finding the good deal (x2 time cheaper then Leon`s sell". - Oh sorry we do not adjust price to Sear`s price, bla-bla-bla. Do not deal with che-aters !!!

The friendly service at Leon's was great. They were able to give me a good deal on the set and include free delivery. The furniture is beautiful and has great build quality. WIll shop here again.

Extremely friendly staff with wonderful customer service. I visited the store quite frequently that a salesman recognized me and helped me find exactly what I was looking for. Eventually, I found the a couch with a flattering sofa, with the help of the salesman, and there was a discount applied to my purchase.

Courteous service and prompt delivery means that we will definitely recommend this company to friends and family. They also have a nice range of products for every budget and decorating style.

We bought red leather couch and love seat from Leon's.They were not very expensive,so I was not expecting good quality.We have them for 5 years now.They are in the same shape as when we bought them!The service was great,the delivery was free and fast!I would go back to Leon's!