I had a basement flood and decided I needed to purge. After investigating my options online, I ordered my Junk iT service at 10:30 pm on Sunday night and they arrived on time on Monday morning. The website was easy to navigate and it was one of the few that allowed for booking immediately with a clear breakdown of the cost. I even got a $10 off coupon. I was very specific about where I wanted the bin and the it was placed exactly where I requested. The driver even called me to confirm my instructions. Throughout the entire process, the service was exceptional. Everyone I spoke with was knowledgeable and attentive. AND the price was better than the competition. I couldn't have been more pleased and I highly recommend them!!!

Company Response:

Hi Lea, Thanks so much for the taking the time to share your positive experience with our company. We are so pleased to hear from you and in particular that the website was easy to navigate as we just launched the new site in March. We look forward to helping you out again in the future should you ever require our services again.

I own a number of rental properties and sometimes my tenants will leave their belongings when they vacate the unit. This scenario occurred last week. I was in a panic because I had new tenants moving in the next day. I called Junk It and I was completely WOWED by the service. I talked to two individuals in their office to book the job. Alex and Brendan were extremely friendly, knowledgeable and professional. The booking was very easy and efficient. The crew showed up right on time. They gave me a fair estimate and then removed the junk. They were very friendly and helpful. They told me that a lot of the material would be donated. I really liked this since it would not be going into a landfill. I am going to call Junk It again. I highly recommend this company to anyone who needs junk removal.

Company Response:

Thanks Vivian! We are thrilled that you were "WOWED" by the service and you know we will be there to help you again if the need arises. Thanks so much for choosing JuNK iT! and letting us know how we are doing.

What was explained to me during the phone quote - became a challenge at the end of the rental - when i wanted to extend the use of the BIN i had rented. Because nothing was provided in a written contract to me, just the phone agreement. When i tried to discuss the discrepancies with a manager, the manager was horrendous, and they just tried to squeeze me for more money than what was agreed upon. The end result was me asking them to remove their bin off my premises, and not come back. Lesson Learned - make them provide everyhing in writing and don't sign anything until services are rendered. I would not reccomend them.

Company Response:

Thank you for using JuNK iT! Inc. and for reviewing our services on Homestars. At JuNK iT! we feel it is important to know how we are doing and we take our customer’s feedback very seriously. As an organization it is our mandate to ensure we provide a hassle free service and one of the ways we achieve this is by providing upfront pricing. All of our rates can be viewed at www.junkit.ca and of course when you call our office we are upfront and knowledgeable regarding our pricing. The manager handling this issue has 20 years experience in customer service and is highly regarded and respected within the organization for his professionalism and respect for customers and colleagues. Once this issue was escalated to him he was calm and accommodating throughout the discussion. Unfortunately, the client was threatening to blog and slander the organization if extra days were not provided for free. This was not something JuNK iT! was able to do. Despite the customers threats the manager was determined to make the customer satisfied by finding an amicable resolution and on two separate occasions asked the customer "how can we make you satisfied?" The final attempt was followed by the customer hanging up the phone. We understand the customer was under stress due to construction delays; however, these issues are totally unrelated to JuNK iT!’s service. JuNK iT!’s proven track record and reputation over the years is well documented. It is displayed by the overwhelming growth and positive responses detailed not only on this site but via emails from satisfied JuNK iT! customers over the years. We also realize that we are not perfect and as humans we do make errors. When we do we are the first to admit it and make every attempt to make the situation right. We are in the customer service business and are proud of the high degree of service provided to our customers. We have been rewarded with their confidence over the past eight years.

Brendan in Customer Service and Kevin who delivered and picked up the large bin, were completely prefessional and courteous. Pricing was very competitive. The bin was delivered and picked up within the time frame promised and care was taken to ensure that the bin did not damage anything, nor interfered with traffic.

Company Response:

Thanks Dandelion!! Brendan and Kevin are both very pleased to hear you were thrilled with the service they provided you. We look forward to helping you and your friends out in the future. All the best!

This is the second time I've used this company. THey are helpful on the phone & the bin arrives and gets picked up when they say it will. Drivers are great & very customer friendly. I recommend this company!

Company Response:

Thanks Johnny for being such a valued customer and taking the time out to let us know how we are doing. We look forward to hearing from you in the future.

I checked Junk It's online quote after one of the bigger franchise chains. The quote was 20% less, so I gave them a shot. They were pleasant and personable when they arrived. But I was in a bit of a rush. I guess they sensed that and went straight to work, two-manning all my large items without as much as a grunt. I went to work moving my "keep its" and they took care of my "junk its". Done in minutes, not hours. I expect every service call to be professional and courteous (as disappointed I've been with other companies). Junk It's efficiency and price-point will get them my next job too. -Basement in the spring!-

Company Response:

Hi Aaron- Thanks for the great feedback!!! We do respect your time as we all know how busy life can be (hope you got to where you needed to be on time). We look forward to clearing out the junk from your basement in the spring.

I usually do not write testimonials or reviews but I had to in this situation. I shopped around quite extensively to get my junk removed. When I called Junk It, they were extremely helpful, knowledgeable and friendly over the phone. The crew showed up on time and again they were friendly and just nice guys. All my junk was removed at a reasonable price. Quick, easy and it was gone. I am a customer service manager for a well known company and I was blown away on how professional and customer focused this company was. So many companies promise this yet few deliver. Junk It delivered and exceeded my expectations. I will definitely call them again.

Company Response:

We really appreciate you taking the time out of your day to let us know how we are doing. We look forward to hearing from you in the future. Please do not hesitate to let us know if there is anything else we can help you out with. Thanks so much for choosing JuNK iT!

I booked Junk It online, having been very satisfied with their work on a previous occasion. I thought the amount I had was going to be 3/4 of a load, and when the guys arrived, they agreed with my estimate. They got to work right away, and even when I had couple of items to add, it was NO problem. After they were finished, the gentleman informed me that it would be CHEAPER because it was less than they had thought. Do you understand how happy this makes me? I'm paying to haul away garbage- and every cent counts in this economy. My hat is off to you again, Junk It. Keep up the good work!

Company Response:

Steve: Thanks for being such a loyal customer and letting us know how we are doing. We look forward to helping you out again in the future and please do not hesitate to contact us if you need anything else. Thanks for choosing JuNK iT!

Chris and James of Junk It were great! They provided me with a fair quote were courteous, professional and swept up the remaining debris, leaving our yard spotless. I will use Junk It for all future disposal needs.

Company Response:

Hal, thanks for letting us know how we are doing. I am glad you were happy with the service Chris and James provided. Hauling your junk away, leaving your yard spotless and making you satisfied are our main objectives. Thanks for choosing JuNK iT! and we look forward to helping you out in the future.

The guys who came to remove our junk were great! They gave us a good price upfront and then removed everything in record time. We received a quote from another popular junk removal company and their quote was almost double what Junk It’s was. I am very happy that I used Junk It and would absolutely use them again if necessary.

Company Response:

Hi Angela: We thank you for taking time out to let us know how we are doing. We try to be as fast and cheap as possible so you can get on with your busy day and save money!!! Thanks for choosing JuNK iT! and we look forward to helping you out again if you need our services.