Overall GREAT company- was able to rent a bin with last mintue arrangements.The guys even helped clean up a bit when they can to pickup the bin.Very friendly group and good pricing

Company Response:

Thanks so much for the feedback. The majority of the time we are able to accomodate on short notice. Usually same day or next day service. Please let us know if you need anything in the future and thanks for sharing your experience!

We called Junk iT to come and remove the sofa left by the previous owners of our home. The process and painless and very simple, and affordable with the $25 coupon on their website. Overall, they were great from booking to the actual moving.

Company Response:

Hi Hamilton, Thanks for calling on us and letting us know how we did. Enjoy your new home!

Great booking website - easy process and fast confirmation Amazing customer service and phone demeanour. Punctual and careful delivery and pick up. I am extremely impressed with the JunkIt team professionalism.

Company Response:

Thanks for your feedback Nora! From all of us at JuNK iT! we appreciate you sharing your experience with others in this forum and for letting us know how we are doing. All the best!

I had some old furniture that I wanted to discard prior to a move. I called customer service with a few questions before booking and found them helpful and friendly. I ended up booking online for the $25 dollar discount. They called ahead to confirm when the truck was on its way, arrived on time, and worked quickly to take away all of the items. I would definitely hire this company again.

Company Response:

Thanks Jessica for the great feedback!!

I was extremely impressed with the services of Junk iT. Easy to book via their on-line reservation system. The bin arrived on the day I requested and removed on the day we had arranged. The drivers were both very friendly and helpful. When delivered the driver placed protective boards on my driveway to prevent damage from the bin. They were equally considerate when they took the bin away. I received the final bill via e-mail charged to my credit card. Simple, accurate, timely, efficient, helpful all at a good price. I would definitely use them again and would highly recommend Junk iT !!

Company Response:

Thanks for the great feedback Dave!!! Easy to order, hassle free service at a reasonable rate is what we strive to deliver. We are glad we were able to help you out. Thanks again and we would love to hear from you or your friends in the future.

I have used these guys a number of times over the past three years at both my home and my parents house. We have done extensive renovations at our house and Junk It rocks when it comes to getting rid of stuff. I always book online as you save $25 and every little bit helps these days. They have shown up within the two hour window each time I have had their Junk it staff come over except once and they called me to let me know what was happening. The staff that arrive are always friendly and fast. I have recommended their services to many of my friends and will continue to do so. Excellent service and bottom line they make the garbage disappear. Thanks Junk it!

Company Response:

Tyler rocks too! We are glad that we have been your preferred choice for junk removal over the years and we thank you so much for sharing your feedback! I hope you are happy with your renovated home!

I don't know that I can say enough great things about this company. From the moment I called Junk IT I somehow knew this would be a positive experience. The customer service representative Alex was fantastic to deal with. Very knowledable and professional over the phone. I wanted to bump up the day of my junk pick up to the following day and they were able to accomodate this for me and it was a very last minute request. I was told that the crew would contact me prior to arrival and they did. When the crew arrived the price was clearly explained to me and they did not proceed with the work until I accepted the written estimate which I found to be extrememly professional. The crew who arrived to pick up my Junk were professional, polite and worked very hard to get the job done quickly and efficiently. They even swept my garage after cleaning up all my junk!!! Which I thought was a very nice touch and saved me some more work. It is very hard to find great businesses with great customer service these days. I have nothing but great things to say about this company and the service they provide. I would definitely recommend this company to all my family and friends. Thank you again Junk IT! Sincerest Regards, Michelle From Mississauga

Company Response:

Hi Michelle. If we have the availability we can often accomodate same day or next day service. Thanks for taking time out of your day to share your experience with our company!

Absolutely terrible experience with Junk iT. They had to reschedule twice over two days and when they did show up, three hours late, they were rude, nasty, and ripped me off. I was quoted a much lower price over the phone and ended up paying twice that amount when the work was complete. They didn't sweep up after themselves and whined, loudly, throughout the entire job. This was a really straightforward job of removing scrap concrete and other construction debris that in no way exceeded even 1/4 load for their truck. It took them less than half an hour to complete the work. I paid for an hour. As they complained about my job they also found time to complain about the last guy and the person before that. Just in case you think they were unhappy to just be doing my job - they hated your job, too. And how do I know they were complaining the entire time? I was HELPING THEM LOAD THEIR TRUCK. Was there a "thank you?' No, of course not. This is Junk iT, after all. I have used this company in the past and never had an issue but I will never, ever use them again. A miserable crew and no attention to detail makes for a company entirely concerned with taking your money and giving nothing back. Avoid Junk iT at all costs, (nothing could cost more than Junk iT, anyway).

Company Response:

Thank you for using our services, as you point out, on a number of occasions in the past. We have been a member of Homestars for many years and appreciate receiving feedback from our customers and at the same time affording us the opportunity to discuss those comments. After a thorough investigation conducted by the President of JuNK iT! the following are our comments surrounding this particular job. When the request for service was made, the telephone call was handled by one of our most experienced customer service representatives (CSR). During that call our rates for the service requested were explained. By the way all of our rates are available on our website at www.junkit.ca. In this instance the notes on the order indicate the CSR actually quoted a higher rate than what was charged. Our normal practice when providing an estimate over the phone is to explain that the price cannot be considered final until we verify the material. Part of our process is for the crew to provide a no obligation estimate when they arrive and only proceed with service upon a signed acknowledgement from the customer. This was followed in this instance with the crew on site providing a price based on our set rates. The customer signed acceptance of this price prior to proceeding with the clean up. Should there be a need to reschedule a pickup the customer is contacted and if it is not acceptable to them, the customer has the opportunity to cancel without obligation. In this case the customer agreed to moving the pickup date. Our hiring practices entail conducting third party background checks, driver abstract checks and successful candidates are provided customer service training. It is our goal to leave every client 100% satisfied while providing hassle free junk removal services with competitive rates. We achieve this by making sure we communicate with our customers in a courteous, honest and professional manner. As a family owned and operated business we truly care about our clients and that confidence has allowed us to provide excellent service to our customers over the past 10 years. In your case, we regret we did not live up to your expectations. Thank you again for using our services and should you wish to contact us directly, we would be pleased to discuss your experience with you.

Great service; they were on time both for deliverey and pick up; costs were exactly as I expected, very comparable to others. Given the amount I had to junk, it would probably have cost me as much to take it down to the local dump. Very pleased!

Company Response:

Hi Michael, Thanks for the feedback and for sharing the experience you had with JuNK iT! We look forward to helping you out again should you ever require our services.