The service was okay and product prices were reasonable. The only thing we were not happy with was they did not tell us there would be a $25.00 Truck service charge added to the invoice when we booked the job.

Hillcrest's service representative did not know how to solve a radiant heat problem. It cost $300. He said he didnt know how to set my thermostat and I should find a manual on line. My friend found the problem was a broken pump and I brought another company in to fix it. Hillcrest was not interested in hearing about this story and blew me off when I followed up.

Called Hillcrest for second opinion after first contractor said I needed to relocate my (16 year old) boiler from crawl space, and have it replaced. Hillcrest repairman spent 1/2 hour and replaced a 3" rubber hose. All is working fine now.

I have an older bathroom, not yet ready for renovation. The plastic faucet broke. I went around to a number of retailers trying to find a replacement with no luck. I wandered into Hillcrest at Main and they had it! Staff was helpful. I would go back!

I suddenly had no hot water and was stressed out. A quick phone call and visit to Hillcrest Plumbing and Heating Ltd. was all I needed. I live pretty close by so it was an obvious choice. The technician showed up on time and was ready to work. The project was completed quickly and cleanly. I hate when contractors track in tons of dirt. He had spent the time afterwards explaining to me what was broken and advised me of future maintenance that I should schedule.

Simple replacement of a watertank and relocate a couple of feet away. On time, quickly completed, paid. Finished. Just what I wanted. Thanks guys. Not the cheapest but would recommend to friends for sure.

Helped me clear my main sewage drain which had become clogged from tree roots. Plumber was on time, efficient, and used the latest tools and technologies (including a snake with root butting bit and camera) to get the job done. Very pleased.

We had a plumbing emergency on a statutory holiday. They were the ones that were available to show up the quickest. Plumber was courteous and quickly resolved our problem, and offered to look into other small plumbing problems while he was here, will use them again!

They showed up 4 hrs late (without calling) said they would have the parts in the truck (didn't) charged to go look for the part at the shop (with no results). Mocked up a temporary fix that they would have to come back to fix correctly (3 days late). Complained the wiring was not done correctly but changed nothing. Tried to mark the part up $190 to $470...Lowered it to 360 after i complained and told them i checked with Emco on its cost . Management needs to take a look at how it services the neighbourhood.

I first went to home depot to replace my sink but they didnt stock the larger size sink that I had. Hillcrest had it in stock and gave it to me right away. After I installed it, I need all new parts for the drainage under the sink and was went back to them for the parts. Always honest free advice and usually they have the parts available for purchase right away,