Fred from High Life was courteous, prompt and responsive to the installation. When we had an issue with the humidifer, High-Life sent Fred immediately to fix the problem (humidifier was under warranty).

I met these guys at a home show and called them. They were polite and very professional in all aspects. We are extremely picky and meticulous when it comes to installations and these guys did a great job. My A/C is ice cold and hasn't had a problem since install. I would recommend.

High life provided prompt and efficient service. Technicians were friendly and fast. They promised the job would be done within one and and worked very hard not to inconvenience us a second day. High life was very thorough in assisting us with all the rebates available to us.

I recently replaced both the furnace & a/c and the installation was lousey. They did a messy job with the sheetmetal and when I asked if they are going to customize this they said that they would charge extra. The guys did not look very professional and said that they are only sub-contarctor. Good price but poor quality of workmanship. Will not reccommend to anybody as their service and installation sucks. Salesperson never called back on my concerns.

I spent money with the relative big company claimed to have their own service people instead of oursourcing. I had lots of issues from contract setting up, to installation and even bill payment. When I called the sales person and asked for a check after installation, he said he would charge me. I was very surprised. I asked him this should be under warranty because I had problems with the installation. But he insist to charge. I gave up and said O.K. Please send someone over. I spent over $4000 and I want to make sure it works. I can spend another $100. However, nobody called me after to schedule anything. Whenever I called the company, the sale person was busy online. I wanted to find a manager to talk to. It shocked me that no manager was there to talk to. Not only they dealt with customers in his fashion. When I sent my payment to a finance company. The finance company said the sales person has not completed the financing procedure with them after almost 3 months. They have to send my cheque back and ask me to send to High Life Heating directly. I am a good customer. I am going to mail the cheque. But I am wondering is there any way to protect myself as a customer when I am not happy with the service at all.

I am very disppointed with the service the company provided. I paid the money for the big company and hope to get a decent service. However, the service was so disappointing. I suggest you look talk to customers before you use the company.

I was hoping for a good quality work as I have received from this company when I replaced my furnace and A/C. Instead the humidifier installation was terrible. The installer did not bother to link the humidifier to my programmable thermostat saying only it couldn't be done despite the thermostat instructions stated otherwise. Secondly he didn't have enough aluminum hose so he patch it with plastic hose saying he doesn't want to come again. Thirdly he ran the hot water small pipe inefficiently.