Hi Lite Electric Inc.

When we discovered that our new home's hard-wired smoke detector system was not working we knew it was time to call in an expert ASAP.
We immeadiately searched reviews on 'homestars' and decided to contact Hi-lite Electric based on customer reviews.
I spoke to Angie explaining my concern over an urgent safety matter. We arranged for an appointment the next day. I was surprised when minutes later Luciano (the owner) called me back to give me some tips to troubleshoot the smoke detector system myself to save the cost of a service visit.
After performing the checks myself it was confirmed that problem was for a professional. I called Luciano back and he told me that he would come out himself the very next morning.
Luciano arrived right on time and immediately reviewed his qualifications, transparent pricing and walked us through the approach to diagnose our issue.
Our issue was quickly diagnosed and fixed ensuring the safety of my family and home. In solving our problem he revealed that there were some further safety issues and a code violation.
Hi- Lite provided a temporary fix and promised to return the following week once an additional resource was available along with parts and a permit to do the required work.

I appreciated the attention to compliance and details to ensure that the job was done right.
Sure enough Luciano returned and fixed the items which were non-compliant and performed a top to bottom circuit check for our home.

We were very happy with level of professionalism, transparency of work and focus on customer service. I felt so positive about the service I received that I already recommended Hi-Lite to my family!

It was a big deal to us that Hi-Lite responded to our inquiry quickly, returned our calls, and showed up when they said they would. It’s surprising how many trade people don’t do these things. Tyler worked quickly and efficiently, and the exhaust fan that he installed to replace the broken one looks and works great. He was really personable and took the time to answer all of our other questions. Would highly recommend Hi-Lite Electric to anyone, and we will definitely use them again.

Luciano & his team performed an upgrade of the electrical service in my house from a 60amp service to a 200amp service. He came to my house and, after listening to me about the work I wanted done, explained in a very professional, but, understandable way what he was planning to do and why. He made me feel comfortable that he and his team were well qualified to do the work. It was very easy for me to sign a contract and have his team perform the work that I needed done. The work space was kept tidy and cleaned at the end of the day. In addition, the reasonable quoted price was exactly what I paid at the end of the project. I am extremely pleased with the work Luciano and his team did and would recommend them without reservations.

One night we started to hear electrical shorts behind a hallway wall in our old house - loud popping and crackling: very frightening! We immediately began to call around to find an emergency electrician to see what the problem was. We did find someone; however, we were not satisfied with the service, especially as the popping and crackling continued periodically. Hi Lite Electric was recommended to us by another company that could not come themselves, but passed on our information to Luciano at Hi Lite. He called us right away and arranged to come out the next day. Luciano and his son Matthew came and patiently spent hours tracing the problem to its source, then removing the wiring that was causing the scare without having to tear down walls (as another electrician had said would be necessary). They explained to us what they were doing all along, and why. Luciano even called us a week after they solved the problem, just to check in and make sure everything was okay. Luciano and Matthew will be back to more work for us and we have complete confidence in them. They are awesome!

I called Hi- Lite Electric after reading the reviews on this site as I had just moved in and knew no local electricians. I had 5 ceiling fixtures to be installed, two brand new celing fans and three chandeliers, one about 5 years old, one 20 years old and one a serious antique. Hi-Lite booked me for the next day and Tyler actually arrived early! He clearly explained the charges, looked at the fixtures and recommended not installing the two oldest ones until they could be rewired. He worked quickly and finished the work promptly and left not a speck of dust in his wake! The next day Hi-Lite provided me with the name of a company that rewires antique chandeliers. As a bonus, Tyler shared his concerns about the breaker panel and said it needed work and provided an estimate. Once the budget allows, I will definitely call Hi-Lite to do the panel.

I had a costly experience with a different electrical company in the past. The charges kept growing and I really felt out of control and taken advantage of. This time I decided to try Hi-Lite Electric Inc. The selling point was the explanation of the service and troubleshooting fees over the phone, so I had some idea of the repair costs.
Once the serviceman was at my place, he took a look at my issues. Took the time to review the costs, in detail. Assuring me that no more costs were to come and that he would not leave until I was completely satisfied.
This all became true. I would recommend Hi-Lite Electric.

I called Hi-Lite Electric after being referred to them by a family member. I spoke with Luciano and before making arrangements to have a electrician come out he ask alot of questions making sure I was not experiencing a Hydro issue, once he determined it sounded like a circuit problem he scheduled me in for first thing the next morning. When the electrician arrived he had all the details of the call which was outlets in dining room, master bedroom and washroom not working. He explained the cost to troubleshoot my electrical problem and found and repaired it in a very timely fashion. I felt comfortable while he worked in my home and would gladly welcome him back to do any other electrical work in the future! I would highly recommend Hi-Lite Electric!

We were very pleased with the quick response to our initial call. Matthew first explained pricing thoroughly, he was courteous, informative and took the time to explain what he was doing and why and also what should be done verses what could be done later. We will call back if we experience any other electrical problems!! Mr. Barbieri

Hi-lite Electric delivered against their promises of excellent and fast customer service, making our electrical problem much easier to deal with. Though it was a small job, we were treated seriously and the electrician arrived, as promised, within a few hours and promptly diagnosed and fixed the issue. Many thanks - we will call on Hi-lite Electric in the future!
Anne

We have had the opportunity to speak with Angie at Hi-Lite Electric on two occassions and both times she was amazing and was able to quickly get an electrician to the house to solve the problem.

We have found Hi-Lite Electric to be very professional. Tyler arrived on time and was able to quickly complete the installation, ensuring that everything was sompleted to our satisfaction.

Very pleased to have found a company that understands customer service - Thank You Angie!

Joe