I explained to the woman answering the phone that I had double thick wall board walls with metal studs. I needed someone with experience with this configuration to help me mount my TV and some shelf standards. She sent me Albert. He told me upon arrival yes he had done this before. Ok, but his stud finder couldn't find the metal studs so he had to use mine. Then he didn't have drill bits that would drill into metal, so he had to go get some. Granted he didn't charge me for his time to go get them. However, after three hours of him wailing on the wall we managed to mount the TV. Towards the end of this I asked him more thoroughly about his experience with this wall type and turns out he had never mounted into metal studs before. Therefore, not only did it take 3 times longer than it should have they also were untruthful. Would not recommend this company to anyone. Needless to say I did not ask him to do anything else.

Excellent work, really good job, on time. They assembled a lot of furniture, some of which was very complex and difficult, installed and re-enforced dry wall and several locks. Highly professional and good bunch of guys to work with.

Absolutely terrible customer service experience. I had to make 8 phone calls just to get an appointment made because their customer service rep Sue, could not follow through on a single call back request and instead just kept giving me excuses on why she couldn't call me back and why I still did not have an appointment. If it wasn't for the urgency of the work, I would have gone elsewhere, there were no other reputable handymen available within the time I needed. I'm sure their handymen are great from the interactions I had with the one gentleman, but the customer service is terrible.

Company Response:

I am very sorry that we were not more responsive to your phone calls. I know that you called an number of time with in a short period. We have been very busy with customer inquiries and we also knew that they project had some emergence to it. We were waiting on one other customers response on their booking. On Sept the 18 we scheduled your project and completed it on the 20th. I have addressed this situation regarding calling customers back quickly and have made some staffing changes. Thanks Jim Abbott

We contracted with Bruce of Handyman Matters to repair our kitchen faucet, upgarde some defective halogen lighting, and assemble a large, heavy outdoor patio umbrella. All three jobs were done with great competence and very quickly. In addition, Bruce arrived exactly on time, and the owners called us afterward to ensure we were completely satisfied. A pleasure doing business with such reliable and competent people.

I moved and had to install a window air conditioner, a ceiling fan light, remove some blinds, and install a ceiling hung curtain rod.\ Handyman matters were very accommodating of my work schedule, willing to change an appointment at the last minute. When their handyman became ill, they promptly rescheduled for the next morning. The person they sent to me, Bruce, was great. He was efficient but also particularly careful and clearly wanted to get the job done right. He also put up with me asking him all sorts of questions (as I usually like to do my own work but didn't know how to do this stuff). The company is on the expensive side, at $75 per hour plus a $40 initial travel charge, but all in all, a great experience, and I will definitely use them again.

Handyman Matters exceeded my expectations. They are very professional, friendly and prompt. I had trouble reaching other Handmen companies that are highly recommended on Homestars Getting in touch with Handyman Matters was quite easy by comparison--it's because they have an office and corporate structure that makes working with easy. Their work was excellent and they cleaned up and left the place spotless.

Had contractor Install door from garage to house. I supplied my own door and hardware. Contractor was responsible for cuttig the wall to install frame and door. He also pained the trim and doors. Also, cleaned up all the debris. Did a good job and everythng is working so far.

We had a door in each of our children’s bedroom that led out to a common second floor deck. However, a year ago we had the deck removed because it was rotting and planned on replacing the doors with windows. And when our other contractor kept delaying the installation and eventually bailing on us last summer we didn’t know what to do. We had the two doors nailed shut and I started looking for someone new early this spring. I feel very fortunate to have found Handyman Matters. This was one of the best renovation experiences we've had. Both Bruce and John were very professional and real gentlemen. Work was done in the spring so there was constant threat of rain. Bruce and John worked quickly on day one to remove the doors, frame the opening and get the windows in. They covered the outside with plastic to ensure it was weather resistant. John did an excellent job on the finishing of the windows both inside and out. He took great care to make the exterior match the old board and baton with the rest of the house. He also did an excellent job on the interior window casings and drywalling. All we have to do now is choose a paint colour! At the end of each day they left the site clean. We couldn't be happier with the finished product! We are looking forward to using them on our next project.

KC was fantastic. We needed some minor work completed and KC was helpful and understood what we needed before we even asked. He is professional, organized, hard working and works with such a positive attitude. We are thankful to have found him. I hope everyone gets a chance to work with KC.