Renew your exiting counters with granite. The product overlays over existin counters, no removal of cabinets. Looks great, lost of choice. Easy installation on top of your present countertop. ham ab

The job took only one day. They were neat and cleaned up after themselves. There was no disruption in the house. I was so pleased I referred my sister-in-law and received a $100 for the referral. I really like the way it looks and there is no maintenance involved.

Our experience with Granite Transformations was nothing short of a disaster from start to finish. This company has left us with a non-functional kitchen better suited to an empty-nester condo than to our four-bedroom house. Despite almost five months of discussions, we’re walking away virtually empty handed. We received a call from the design consultant after signing the contract informing us that the price had been calculated incorrectly. We needed to throw in another $900 to get the countertops shown in our contract diagram. When we indicated that we’d go elsewhere, the company agreed to honour the original contract price. As well as standard countertops, our kitchen included a 6.5 foot custom breakfast bar with cabinetry at one end. Despite the diagram attached to our contract clearly showing the length of the bar, the installers left us with a breakfast bar 10.5 inches shorter than the original. In short, a coffee bar for two where our family of four can no longer gather for casual meals since we can only accommodate two chairs. Even our basic counters did not receive the seamless granite we were assured we would have. No problem was identified until the installers stood in our kitchen with half the installation completed. We were then advised that they were unable to install a seamless countertop without removing the built-in cabinetry flanking our fridge. Unfortunately, they indicated that they were unable to reinstall it properly afterwards. With the other side of our kitchen already completed, we saw no real choice. We now have a tacky-looking seam in a visible area right under a window. The seam makes it immediately apparent that we’ve invested in a thin coating rather than in real granite. It was explained afterwards that the uninstalled product might break so it can only be installed seamlessly on an open-ended counter where it can be slid into place without bending. The company’s position on these issues was that a script is always followed, everything is always discussed and therefore we must have approved it all. The templater had indicated where the existing counter had to be "squared off" but it was not discussed or made clear that the new counter was intended to end there when our contract diagram clearly showed what we were to receive. What it boiled down to, they said, was simply a case of miscommunication and thus they were not responsible. Notwithstanding, they were willing to offer us a 50% discount on the new cost of reconstructing and resurfacing the eating bar they destroyed. In summary, we write off the $1,500 we already paid for the useless one and give them another $750 to replace it with what we should have received in the first place. Since we refused this offer, they agreed to a rebate of $150 ostensibly to cover the cost of the materials we should have and did not receive. Of course, this does not include the facing, labour and whatever other charges were included in the cost per square foot when we paid for it. A rebate of $150 on a $6,000 investment is hardly enough to offset the loss of our functional kitchen, nor will it come close to covering contractor costs to fix or replace it. If you deal with this company, pay close attention throughout the process and repeat the questions you’ve already had answered as the players keep changing from the consultant to the templater to the installers. Ensure that all understandings are documented with signatures every step of the way. Avoid using your credit card with payments tied to events. And make sure you know in advance if tacky seams will be required.

Company Response:

It is very disappointing to us that the client feels this way about their experience. We do our very best throughout the process from the design consultant, to the template, to the installation, to keep our clients informed about what we will be doing, especially if there were any amendments being made. We have glowing reviews from thousands of homeowners and we have installed over 6000 countertops in the GTA alone. We feel that we went above and beyond to try to satisfy this client (as we do for all of our clients!), and truly wish we could have reached a fair and amicable resolution for both parties. Granite Transformations wishes Susan & Gary all the best.

We were redoing our kitchen and orignally considered granite counter tops, heard about Granite Transformations which offers a product which is stronger and cheaper than granite. The product is heat resistance, scratch resistant and stain resistant. We saved between $2,000-$4,000. on this granite by-product. They came and measured and installed in the same day and we are thrilled.

Our new house had old laminate countertops and we were missing the granite we used to have. We found this product and are thrilled with the results. A new countertop was expertly installed over the existing one very quickly and it looks great. It is tougher than granite and can withstand heat and needs no maintenance.

Not only was the finished product great, the tradesman were polite, punctual, considerate, and respectful of our needs. We were always informed of what was going on. Great Follow-up! We would recommend Danniel and Granite Transformation to everyone.

Granite transformations took our order for a new kitchen countertop and executed the installation in approx 4 hours as per the agreed schedule.The job was top notch as the measurements that they had taken were perfect!

Our condo apartment had a very small, out of date kitchen. We contracted Granite Transformations for both cupboards and counter because the showroom products looked excellent and their price was much better than competitors. What followed was something of a nightmare. They arrived to do the cupboards first but were unable to complete the job because they had forgotten to order the end panel for the corner section; similarly someone had forgotten to order the glass for the cabinet doors. So we had to live with half a kitchen for the next 3 weeks. They guarantee their products for 10 years but within a week, 3 of the 4 drawer fronts had fallen off. They did eventually come (3 weeks later) and complete the work. We chose their 'overlay' counter because they assured us that it was indistinguishable from solid granite and was much cheaper. When the counter was completed however there was a very noticbale seam in a very obvious place, right next to the sink. In addition their was no corresponding seam on the edge so that it was obvious that it was not a solid piece of granite. When we complained about it they sent two of their senior people to look at it. We were told that with our shape kitchen a seam was unavoidable and that they were unable to make it look like solid granite on the edge for 'technical reasons'. When I asked why we weren't told this in advance so we could discuss our options we were told 'we expect customers to do their homework'. Not exactly the kind of customer service we expected. In the end all they would do was tint the seam with a black stain. Be aware that the counter installation is extremely messy and leaves a fine layer of granite dust everywhere. Fortunately they were able to cut it in our sun room so that it was contained. They did vacuum the area when they'd finshed but they did not clean up the considerable mess in the hallway outside our apartment. We received a complaint from the building super and had to clean it up ourselves. If you do decide to use Granite Transformations they will bill you in 3 payments, initial deposit; second payment when materials are ready and the final payment when the work is completed. If you use a credit card for the deposit, they will automatically bill your credit card for the second and third payments - your approval is not required. For the cupboards they did not take the final payment until we were satisfied with the work but the final amount for the counter was taken before we even had time to voice our dissatisfaction. We would not use or recommend Granite Transformations because of the problems we encountered but if you do make sure you pay by cheque not credit card.

Company Response:

I was sorry to hear of this client's dissatisfaction with our products and services. While we strive to do every job perfectly, inevitably errors do occur occasionally. When they do, our goal is to correct them right away. We have done over 4000 countertop and cabinet installations in our seven years in Oakville and pride ourselves in our workmanship. I am sorry that we did not meet this client's expectations. Tracy Maxwell Sales Manager Granite Transformations, Oakville

Our kitchen has been given a wonderful facelift. We are very pleased with the end result and with the professionalism and competence of those working on our project. They did have to return to adjust the fit around the oven that had been hooked up after the initial installation and did so promptly. They provided the plumber to unhook the sink, oven, etc. Some homeowners could have done this on their own. A good product, well installed.