Ginger's has some beautiful, expensive things. BUT it also has some beautiful, reasonably priced things -- and by "reasonable," I mean priced comparably to some of the mid- and higher-range equivalents (faucets, washroom fixtures, etc.) available at a big-box store like Home Depot. Most recently, we were looking for a faucet -- and were under some pressure to find one quickly since our current one had developed a problem that couldn't easily be repaired. We looked at the options available at Home Depot, and were willing to spend a bit more, around $200-300, for something that would be attractive; yet there was only one that had the features we were looking for as well as an aesthetically acceptable design. I assumed that Ginger's would have little if anything in our price range. They did have much more costly options, but they also had many beautiful options to choose from that fit our budget. I was pleasantly surprised. The displays were also designed to be much more consumer-friendly; at Home Depot, the faucets were displayed on a panel above your head, so it was almost impossible to imagine what they would look like in your home. At Ginger's they were arrayed so that you could much more easily consider ergonomics and style. This was our second excellent experience at Ginger's. The first time, we were looking for a bath fixture and I was admiring one that had a four-figure price tag on it, much more than we were planning to spend. We also needed something that we could take home that day. The salesman, Frank, helpfully showed us similar styles which we hadn't seen initially, and that were in a friendlier price range. We purchased one immediately, and have been really happy with it since. I think that next time, we might just skip Home Depot, and go straight to Ginger's.

I wanted to upgrade the two bathroom fixtures in our master bathroom and went to Ginger's to see their selection. The store carries an amazing variety of very nice products. They carried a lot of high end brand names that are not found at the regular big box stores. I purchased two and installed them myself. Great customer service also.

This store has terrible customer service: I am renovating 4 bathrooms and ordered many items and they weren't in stock - they didn't arrive when I was told they would and I had to keep calling - no one ever returned my calls and when they finally did deliver my items they forgot some. It took me forever to get ahold of someone. Four months later, I am still waiting for toilet seats (the toilets arrived after THREE months even though they told me six weeks and then didn't return my calls for the next several weeks so I could just find out the status of them). No one calls back at this store and when you ask to speak to a manager they are just indifferent. They have the best stuff and they know it and don't really care if you go there or not even if you're buying a lot because they have enough business. Their attitude was terrible - I would have been understanding about delays etc. but they didn't even call back or seem to care.

We came here for bathroom upgrades and overall super impressed with selection and service. Downfall is they wouldn't honor "lifetime warranty" on part because the previous owner of our unit had purchased it.

What can I say they are the best in the city for infomation about anything to do with plumbing. they sure know how to supply service. They have one of the best parts and customer service departments in Ontario. there is a guy there by the name of John who everyone seems to go to for any infomation that acustomer or trade may need. I was there oneday and the poor guy had 6 people at his counter 1 customer was giving him such a hard time, but he kept his cool and also took care of the other people and myself with out loosing his cool. I could not do his job. He sure has patients Keep up the good work. what ever it is that you pay him it is not enough everytime i go on a job where your company supplied the plumbing I hear his name customers trades other retailers. They are very lucky to have such a asset.

Very happy with the service received from Ginger's. The staff is very helpful and very knowledgeable. We are able to find all the bathroom fixtures that we need, and the quality of the fixtures are very good, we like their products and we will go back for our next project.

I didn't need much from Ginger's because I'm not redoing a bathroom or kitchen or anything but I went in to get a kitchen faucet and it only reminded me of why Ginger's is the best. Their staff is without question THE best in the city. It goes without saying that no one can touch the quality of Ginger's products but their salespeople/service department are unparalleled. I can't wait until the next time I get to go back for more.

Gorgeous selection, very high prices, service is great sometimes and other times just "so so".They replaced a broken tap for me-- no question-- but the costs of having a plumber remove it and later reinstall it made it a huge expense.