Faulkner's Appliance Specialists reviews (148)

This feedback is based on a true, factual, timeline driven occurrence of events. I realize the store owner will rebuttal this claim. I can assure you this is a a fully honest report. Purchased a washer /dryer (Gorenje) from the Faulkner store on Lake Shore Etobicoke on December 4, 2024. Four weeks later and eight wash cycles, the washer began leaking water in our apartment. You can imagine the damage below. We alerted the store owner on January 2 that on December 30 the machine was leaking water. He offered a service call. Sure lets repair a stacked washer dryer unit in the condo hallway. Not happening. We refused the service call offer and asked that he entirely refund the purchase of the washer. It was 15 days old and unbeknown, was a floor model. After a heated debate arguing who is responsible for the leaking machine, the store owner ultimately took no ownership of the product. When calmer heads prevailed the store owner suggested an upgraded model/machine who he claimed was a Swedish built machine. (It was later revealed as assembled in Slovenia machine). He told us that it would be available by January 7th or 8th. At no time did he offer to pick up the leaky machine nor did he call us later the following week telling us that the newly, more costly upgraded machine is now somewhere in Laval, QC and will be delayed until delivery now, January 20, 2025. Imagine not washing your laundry from December 30 , 2024 and mopping up a leaky washer, still in our condo on Jan 10. To add insult to injury, the owner accused us as being overly argumentative and unreasonable in the entire situation. Wow! We doled out over $4600 and we have to retain our frustration? Glean what you can from this story but I can assure you this is not the Faulkners that Gord ran. The new owner , on the surface and at first blush appears to customers as very pleasant, fairly knowledgeable but I assure you all that this is an act. Ive never encountered a transaction that was more dishonest, half truths told and patently simply saidpoor customer experience. Additionally, the electric connectivity that was installed for the dryer was a fire hazard and we were told to stop using it. I would never, ever, ever, recommend Faulkner appliances on Lake Shore Blvd W in Etobicoke. I state this vehemently as I have dealt with the former owner , Gord for many years and have had many successful transactions and issues that were dealt with professionalism - unlike the current situation at this store. Ultimately, the store retained a restocking fee of $650 and refunded the rest. We left $650 on the table for zero return.

We have a very small galley kitchen with a narrow entrance (the width of the entry way does not meet the minimum requirements generally stated by appliance sales companies for installation). Faouzi came to our house to measure and assure us that he and his contractors could install a new fridge, induction range, microwave and dishwasher. We are very happy with the appliances we purchased from Faulkner's and with the installation, which was very professionally done. Highly recommend!

Last week I bought a new washing machine (Electrolux) from Fauzi, the owner of Faulkner's Appliances located in South Etobicoke. When I built the addition on my house 10 years ago, all of my appliances came from Faulkners. The new owner, Fauzi (who used to be an employee at Faulkners) has maintained the personal service that the store is known for. Prices are competitive with the Big Box Stores. I have an old home with small door openings. To ensure my choice of washing machine would fit, Fauzi personally came to my house to measure. The delivery went smoothly and was on time. I highly recommend that you consider Faulkner's for your next appliance purchases.

We have bought from Faulkners for over 40 years - and our recent purchases confirm the service is as fantastic as always. Recently we bought a Bosch Fridge and overhead fan for our gas range. Faouzi was extremely helpful dealing with supply chain issues to ensure the appliances would be available when our construction schedule called for them. Upon delivery there was a small problem with the fridge (a dent) - Faouzi dealt with it in minutes to our complete satisfaction. Prices are competitive but the personal touch and customer service are invaluable. Thanks !!!

Recently had to replace fridge, microwave, washer & dryer and Falkner's is the only place to go to. They are very competitive, delivery was quick, and great selection. Fauzi is a pleasure to deal with, delivers with a personal touch rarely seen today. I would highly recommend Falkner's to anyone in the market for appliances

JOE was patient and so well informed when we stopped into Faulkner's Appliances. On a friend's very positive recommendation we went in and Joe guided us through the many options available for a new fridge and gas range. We bought both appliances. The next step was having BOB come to our home and extend our gasline to our outdoor kitchen wall. BOB is meticulous and very proud of his work. The outdoor line looks great against the house. Then BOB installed our gas range on the day of delivery. He worked on our home as if it was his own. He even went above and beyond and checked our stove fan and made a couple of adjustments to make it work more efficiently. This is a reliable, well-priced, honest place to buy new appliances. I'll be back once my washer/dryer quit on me!!!

These guys are great. Walk-in, immediately friendly service. Owner operator (Mr. Faulkner) is always there and you can tell they really care about the customer experience rather than a quick sale. Call you to follow up, really responsive to any questions, and very knowledgeable. Can't say enough good about the team there. Over the last three years I have replaced all of our appliances with new Bosch through them.

We bought an oven from Faulkner's a few years ago and it was both fairly priced and performed superbly. So when we decided to upgrade our refrigerator, dishwasher and laundry washer, we headed for Faulkner's. They had exactly what we were looking for, the technology, the brands, sizes and finishes. They were delivered by Anthony and Tyrone, on a muggy Toronto summer afternoon, and despite what must have been an exhausting day moving heavy products, were courteous, friendly and careful in their work. They were well prepared for potential moving glitches such as door clearances, and had things set in place quickly and precisely. Later that day Bob, the fellow who sold us the appliances, set up our dishwasher with painstaking attention to detail, and dealt smoothly and effectively with the prior installation's shortcomings (including the wrong water pipe which was also damaged: he had a code-compliant braided hose on hand and updated the dishwasher correctly). Everything has worked beautifully, and we're glad we went to Faulkner's rather than the usual suspects.

I purchased an Electrolux washer and dryer from Faulkner’s. The doors needed to be switched from left to right and Faulkner’s did this. The delivery people were on time, polite and efficient. They connected the water and steam features. Other appliance stores may be slightly cheaper, but they do not do alterations (ie. the doors) or the connections required after delivery !. Excellent

Faulkner's is a family run business and they take care of their customers. We first went there for a range for our old house and Gord was patient, showed us options without pushing any brand, and was honest about the downsides of expensive appliances we considered. After comparing with other dealers, we went back to buy all appliances for our new house - the full package with 2 ovens, 2 dishwashers, wine fridge, strong vent hood, etc. and they helped us pick the best of each appliance rather than push a brand package like the competitors we visited. Michael even arranged for a loaner fridge without us asking and free of charge - including drop off and pickup - when delivery of the fridge we ordered was delayed by the manufacturer. Plus their delivery team is polite and extremely careful - they did not make even the smallest scratch in either of our old or new homes. Faulkner's has a great team, is a solid local business, and is honest about their prices, which are very competitive. On this latter point, Michael was honest, open, and forthright about their pricing as we drafted our order - I've never seen this before and really appreciate how he and his father do business. I have already referred many friends and clients to them and will continue to do so.