We purchased a Samsung washer and dryer from Faulkner's recently. The washer, unfortunately, was DOA (water leaking out the front door of the washer). We had to go through Samsung's bureaucratic process to get a technician out, to us demanding a replacement given how long it was taking. Unfortunately Faulkner's hands were tied mainly because of Samsung's asinine policies around returns. The Faulkner's team stuck with us through the process. Samsung authorized the return, but said it would take 2 to 4 weeks to process, and that was already on top of the two weeks wasted due to the repair folks sent by Samsung (not Faulkner). Faulkner's helped us through each step going to bat for us with their Samsung rep to get the okay to get it returned sooner than the 2 to 4 weeks Samsung was saying. The sales process was great - the team were accommodating and setup the units correctly. They were professional and a joy to deal with. I would totally recommend Faulkner's!

Needed a washer dryer set after our 2001 Kenmore washer started leaking and was deemed unfixable. Bought a matching set from Faulkners in January this year. Met Gord in person at the store. Very straight and knew his product info. cold. We were limited in that we needed a gas dryer (previous dryer was gas and when we re-modeled the basement we did not run a 220V line to the new spot where we had relocated the appliances). Faulkners deals primarily with Samsung, few other brands. This was OK for us because Samsung washers and dryers are top rated (along with LG) by Consumer Reports in this category. Later, closing the deal with Fauzi on the phone was quick and easy. They delivered well ahead of the date they committed to. I needed a gas tech to disconnect the old dryer and connect the new one. They put me in touch with their person Bob, who was very good (had to make two visits, one to disconnect, one to connect, but was very reasonable. Also had him do some re-routing of the gas line, which had not been laid properly by Sears all those years ago). Delivery personnel were good. Only issue was they would not take their shoes off (said they could not because they were moving heavy equipment). I get that, but it would have been nice if they had been carrying those slip on boot covers that I've seen other delivery people carry and slip on over their shoes. Delivery was on a rain-and-snow day, and as a result I still have muddy footprints on my basement carpet, despite their best attempts to clean their shoes before going downstairs. But for that would have been a 5/5.

This is a bit of a different review, but hopefully it conveys the excellent customer service that I received. My contractor forgot to tell me the voltage in our dryer closet and I ordered the wrong dryer from Faulkners. I only found out after the dryer was delivered (which arrived exactly on time as promised). When I tried to return the dryer, Gord's service was A+. He made returning the dryer much easier than I have ever faced as a cutomer. Needless to say, if I ever need appliances again I would definitely call Faulkners because their response during a time of adversity was a great exercise in building trust. Thank you!

Purchased a Samsung Induction stove and a large (28 cubic foot) Samsung French Door / Bottom Freezer fridge. Faouzi took his time with us, showed our options and there was zero pressure. Delivery was on-time, and the guys were courteous, professional and did a great job. Induction is relatively new tech to North America, and I had done lot's of research, enough to know that I needed the extended warranty. Sure enough, the stove had major problems the first morning we used it. My wife cooks for 3 hours every morning and reliability is key. While we could have asked for it to be repaired, we were sufficiently scared off the technology to switch to a flat-top radiant model. Faouzi was most understanding and exchanged the stove with another Samsung product, even matching the price. Customer service is one of the reason's I chose to do business with Faulkner's and I'm so glad I did. Better yet, their prices are several hundred dollars less than a nationwide retailer. I would highly recommend Faouzi, Gord and the rest of the team to all. Faouzi thanks for making it right!

Excellent customer service. Bought an in house audio system that was a retro fit. It was an ordered item, everything shipped and it was easy to install! Ive also inquired about appliance prices over email and have always received a prompt reply with very competitive pricing. Will be looking here for our next appliance purchase.

We met this company at the Home Show and ended up purchasing our fridge, stove, and dishwasher from them. Besides getting a great price, we were also very happy with the delivery of the items. The employees, covered our floors so that there would not be any damage and were very considerate of our home. Their customer service was always very professional and pleasant.

Visited the store after reading the reviews and I was extremely pleased with the service I received. Gord was very patient and knowledgeable, answering all my questions to my satisfaction. Delivery took place as promised (even on a bad weather day) and within the 2 hour promised window! Highly recommended store.

I purchased my gas range at Faulkers no too long ago. Gord assisted us with the purchase, and was probably he most honest and straight forward salesperson I've ever encountered. He readily shared the brands we should avoid, and the features of little use, to lead us to make a sensible purchase. Gord was also honest about the extended warranty, and gave us a good deal on the 4 year extension. I would certainly revisit Faulkners should I need to make another appliance purchase.

I have been to Faulkner's and have purchased a Kitchenaid Stainless Steel stove and could not be happier. Gord was extremely helpful and I really appreciate his professional help in assisting me choosing a right model within my budget. Thanks again.

I have been dealing with Faulkner Appliances for the last 3 years. Fred, Gord, Bob and all the guys at Faulkner's have always advised me well on purchasing the best appliances to suit my needs. Their pricing is quite competitive and their service is excellent. I have recommended Faulkner's to my family and friends. Last year I began a huge kitchen reno and purchased professional grade appliances including a 36 inch dual fuel gas range. They were delivered and set up properly and carefully by their staff. When I had a warranty issue, Gord and Bob were great and worked through it to my satisfaction. I highly recommend Faulkner Appliance Centre for all your appliance needs. My kitchen looks amazing and convection cooking is fabulous!!!!