I always have great service with the sales people at Elte. Although our sales rep is always very busy, she tries to accommodate us the best she can. I think is because they have so much responsibility, too much paperwork and complicated system. But I can say that with many trip to Elte. I have not had any bad experience as yet. The delivery went well, they were careful and respectful and everything was delivered on time.

Company Response:

Hello Catia, thank you so much for your comment. Our sales and delivery staff are fantastic and we are so happy that you always have a great experience with us. Despite the fact that we are busy, customer service is always our priority. We look forward to seeing you again soon!

The staff on the floor were great and had good follow up. Our sales person was great. We had an issue with a table, but it was taken care of very well. We actually recommended them to a friend, who went in and made a purchase the next day.

Company Response:

Thank you for your comment. We are so happy that the issue with your table was taken care of. Thank you so much for referring your friend to us as well!

My sales associate was really helpful. She followed up with me and sent me emails with all the dimensions, which eventually convinced me to purchase the sectional. It ended up arriving early so I got it delivered sooner than originally expected. The delivery was very good as well. The only downfall was that when I went to pay, my sales person was busy with someone else.

Company Response:

Thank you Gloria for your comment. We are so happy you had a good experience with our sales and delivery teams. We hope to see you in the showroom again soon.

My sales associate was really friendly and patient. I liked dealing with him. He was nice, knowledgeable and made the whole experience wonderful. The delivery people were also nice and friendly. Despite some wrinkles in the pillows for the sofa, everything went well.

Company Response:

We are so happy that you enjoyed working with one of our sales staff. Our focus is to give the best customer service and experience possible, and we are so happy you enjoyed it. We hope you are enjoying your sofa!

I ended up buying a bed, which I'm very happy about. The service was good, and the delivery crew was fabulous! They were tidy, they put together the bed, and overall, I just thought that they were excellent! It's always so nice to shop there - I love my bed! I looked all over the city for something like ii.

Company Response:

Thank you Demetra, we hope you are enjoying your bed! We love that you have a great experience with us and our delivery department. We agree they are fabulous!

Elte has a good selection in their showroom. My salesperson Darlene was very helpful in suggesting different fabrics, assisting in moving things around to try and recreate our layout. She was not pushy and made us feel really comfortable with what we wanted to order. I tend to find the store a bit pricey, but they do have a lot of interesting items and they have the best selection in one place that I have seen anywhere in the greater Toronto area. I would recommend Darlene and Elte to any of my friends.

Company Response:

Thank you for your kind words. They mean the world to us, as does having Darlene on our team. We are so happy that you would recommend both Darlene and Elte to your friends. We look forward to seeing you soon!

Elte has great products and fantastic customer service. Alex was very helpful. He was patient and made my purchase very easy. I'm just impressed with how quickly everything went. It was a fantastic experience.

Company Response:

Thank you Thomas for your wonderful comment! We love having Alex as a part of our team and are so glad that everything was so quick and easy.

do not expect any service after purchase we had a complication with a table and asked if they would help us get a replacement piece for the table. We had to go get it maid somewhere else. Not helpful at all and we are a very good client of elte spend 100's there. NO MORE