Dyson Canada Ltd.

We own the V10 Animal; excellent machine but recently the large collection bin broke and the machine is still within 2 yr warranty. Spent a considerable amount of time and information with a chat rep 2 weeks ago and was told 5-8 business days for replacement part to be available (we'll send you an email)... 10 business days later still no email... 2nd chat session just finished and had to repeat and resend pictures even though I was told this info was saved to file last time. This time there is no timeline on the part; just it will be in at some point, wait for email. I bet I'm back on chat in 30 days. Escalated the chat (well told the rep spoke with supervisor) and offered a refurbished machine as a replacement. We do not want a used replacement... when we spent $700 on the new machine we expected a machine that would work well past the 2 yr warranty; and if not proper warranty as expected by customers... We just want the part not somebodies previous returns... or replace the machine with a new one. $700 is a lot of money to many ppl...

They make a great product and as a result I purchased my third Hand held cleaner the V15. However, this time the Motor bar head failed. Obviously they made an inferior product because I have been trying to purchase a new Motor Bar head and it's been out of stock for THREE MONTHS!!! I'm in Canada and just called the Canadian help line only to be routed to some foreign country. There the gentleman was very polite and told me how he understands my frustration, be patient etc....I hung up. I need results so I can use the cleaner I paid for, not a Mother to Coddle me. I think the Company has lost site of who they are. No one should have to wait three months for a replacement part!

Dyson refuse to replace my fan that totally stop working after warranty is over by about 5 month , those fan are close to 400$ and I think it should last longer then a little over 2 years at those crazy price , they offer to give me 30% off a new one which would still cost me in the 300$ or more and thats a big no ,Im very disappointed in Dyson as we have many dyson product and never hade issue like that I will never recommend Dyson or buy another one

Purchased Dyson Corrale two years ago.
Warranty is over and my machine is broken - no longer holds the charge.
Company tells me there is nothing they can do.
REALLY???? A $700 hair straightener and they won't replace it????
Save your money! Don't buy this appliance!

Price
Reviewed Jan. 21, 2024

I have used Dyson for 6 years. I reached out in May and then in Oct with a stick vacuum still under warranty. To summarize, they sent me parts that did not fix the issue, they asked me to send my faulty vacuum , so they could send me a refurbished one. I sent mine Nov 26, have reached out 6 times on chats and have not received one back . Brutal experience. Please note if this is rectified I will take this review down, BUT know they do not VALUE their customers. The most disappointing consumer experience ever. They charge a premium, and do not stand behind their word.

Subject: Extremely Disappointed with Dyson Canada's Service

I recently purchased a Dyson vacuum for over $1400, hoping for a high-quality product and top-notch customer service. Unfortunately, my experience has been anything but satisfactory.

The vacuum, which I returned due to performance issuesspecifically, water leaking on the floor when using the submarine mop headhas turned into a nightmare. Dyson claims they never received the return at their warehouse, rendering me ineligible for a refund. This is despite providing evidence, including a DoorBird camera picture showing the item being picked up from my doorstep.

For the past three months, I've been caught in a frustrating cycle of calls with Dyson's customer service, each lasting over 2 or 3 hours. Their responses have consistently been, "We got your return; it's in the inspection process. Once completed, we'll proceed with your refund." Now, they conveniently state that they didn't receive my return, contradicting the evidence I've provided.

This level of poor customer service is unacceptable for a company of Dyson's stature. I feel utterly disappointed and frustrated with the lack of resolution despite my efforts and cooperation. The way they've treated a customer who spent a significant amount is beyond disheartening.

I want to caution potential customers to be vigilant when dealing with Dyson. Keep extensive proof of your orders and returnsconsider video recordings during the handover to Dyson courier services, noting the pickup person's name and requesting photo identification. My intention is to share this honest feedback to spare others from encountering similar problems in the future.

In summary, my experience with Dyson Canada has been a regrettable waste of $1400, and I sincerely hope others don't have to go through the same ordeal.

Unsatisfied Customer,
Rinku Singh

Dyson customer services is worst one. My v12 vacuum stopped to work 3 months ago. I have reached them but nothing happened. It broke down in only 9 months. My machine has warranty. They always come up with something. Ome time they say there ia a technical glitch, the other time they can't reach my information. They even said that we will send you a new machine in 3-5 days but it had been 1 month. I WON'T BUY DYSON PRODUCT EVER AGAIN.

I exchanged a $1500 stick vacuum for a $1300 stick vacuum because it was too heavy and giving me tendonitis. The exchange process was painful. I have been trying to get a refund for the difference for four months without success. I have spent hours on hold, literally. Every time someone tells me the credit will appear on my card within 48 hours. It never does. I will never buy from them again and I was a very loyal customer - three vacuums, many hair tools and two fans/purifiers. So long Dyson!!

My personal experience with Dyson was very bad, I never received my product, it is impossible to contact customer service and my emails were never answered, unfortunately I lost my money and their products are not cheap.

Same feedback as others below. Dyson is highly unreliable, and their agents, while pleasant, do not follow up as promised. I bought and returned a defective Dyson airwrap. I agreed to an exchange. I returned the unit using a Dyson account Purolator label. I called (one hour wait) to confirm shipping since I didn't receive a shipping confirmation. I also emailed (no response) and did the chat 3 times - all agents promising that I would get the shipping notification shortly. I did not receive the shipping notification, and was later told that they didn't receive the unit. They then found the unit one week later, and advised that I'd have to wait another 14 business days (or 30 days - both timelines claimed) to be able to cancel the order, if I didn't get a shipping notification. Brutal customer service for such a large company. Would never buy from Dyson online again.