ABSOLUTE WORST SERVICE!!!! These people are not honest at all. They showed up for one treatment on my lawn and did not fully finish the job. I had to chase them down for 2 months to come back and complete the job which was aeration and overseeding. They kept saying they were coming out but never did!!! After my cancellation of services, they showed up to apply weed killer. With the amount of complaints against this particular company, why has not the Better Business Bureau shut them down? Keep far away from these folks.

Company Response:

Hi Rob, I am sorry to hear that you had a bad experience with our company. Should you ever have any questions or concerns in the future, I would be more than happy to be your point of contact. I can be reached at kyle@doctorgreen.com. thanks

Very VEry bad experience with dr green they did our lawn last year.. it remain the same as it was before.. in jan 2012 we call them to cancel the service and Lady who ans the phone said NO PROBLEM... i was on vacation two month ago and come and did my lawn again and sent me the bill and infect last year they made me pay in advance.. anyways i called again to cancel but NO RESULT they came snd did it again , sent us the bill again. I m takiing this matter with police hopefully tresspassing charges will be laid on them..........anyone can suggest me batter idea??

Company Response:

Hi Peter, I would like to look into your account further to help address your concerns. If you could email me your account information, i would be glad to do so. I can be reached at kyle@doctorgreen.com. Thank you and I look forward to hearing from you so I can help resolve this matter. Kyle Ratcliffe

Worst service and product ever got. Don't ever be kind to their sales person. This company is close to impossible to close your account. They just keep coming back without your consent year after year! Their bills are not as promised. Their services if ever anything was half completed. They are best at sales and collections of bills and ignoring their customers. Be warned. Avoid this company the best you can!!!

Company Response:

Hi Michelle, I would like to look into your account so i can better address your concerns. I would need a little more information from you. If you could send me an email with your account details and i would be more than happy to look into this matter for you. Please email me at kyle@doctorgreen.com Thanks

So far the services provided by Dr Green has very poor. This first service provider who I had to make repeat calls to remind them about the services they promised to deliver at that time I signed and services they were providing are no very near to what was agreed. For example I had request them numerous times for the aeration it took them 8 weeks to get it completed whereas they had done by beginning by end of mid May but it was never done till beginning of June. Then I had to follow for fertilizer application and the customer services kept saying they did it according to the information they received from their operation.Finally the supervisor had to come and verified it was never done and he had to do the fertilizer. Same the goes for weed control and when the guy came to do the weed control instead of doing blanket weed control he only did spot weed control and due to that now I have weeds growing every where. I have requested the customer services to do the blanket weed control. If I have to follow up everytime that is just frustrating.Plus I also learnt that they do not have service team at Oshawa and everytime the guys were travelling from Missassauga to perform the services for me. They were telling it was so much waste of their time and difficult to respond to my service.But what frustrates me the most is that their sales team sells you something and customer services try to get the service but the operations are so lagging behind to deliver the services promised to the customer such as myself who has made all the payments for the services that the customer experience is very poor. I cannot even cancel the services because they will not refund my money for the pain their causing me. I will not go with next year and will not recommend to anyone until they seriously mend their way of delivering quality services.

The company has a very good sales pitch claiming the best service to kill the weeds and service the lawn. In reality if you have weeds the results are not there. I have had to have them come back constantly without getting the results. My standard dandelions aren't even dying. I'm following all there directions (cutting grass to 3" etc) and sitll nothing. The leaves change colour for a bit but after a day or so they cam back nice and strong. I was getting so frustrated that they were spreading and getting bigger I went and bought some weed-be-gone concentrate from home depot. Mixed it up and sprayed. Whe I sprayed the plants completely died off in a few days. I keep calling them back but they say wait a few more days, wait a few more days. Then to reschedule they book it 10 days out. I mean one time the guy came with an empty tank of the s pray and did about 1/5th of the lawn before saying he would have to come back the next day. They are also not very careful when overseeding. It appears they were in a rush and they ended up overseeding my entire property. All spring/summer I keep having to dig up all the grass in my flower beds. I would not recommend them at all.