Background: We had another garage door company install our garage door openers when we moved into our home 4 years ago. When we started to see random error codes on the opener panels, I called them back to assess the problem. They basically tried to bully me into an overhaul. I was appalled but managed to stand my ground. I told them I was entitled to get a second opinion. That's when I called Dodds. Michael stopped by on time and took the time to listen to my concerns and inspect our garage doors and openers. He was straightforward and took his time to explain things to me. He didn't use scare tactics to compel a sale. I appreciated his honesty and reassurance that if something were to happen to the springs, all would not be lost. I was hesitant to call Dodds in the past because I thought they would be expensive but they weren't. You do get what you pay for. When we need to repair or replace the doors, I will definitely contact Dodds to help us from now on.

Company Response:

Thank you for your review. For the record we are extremely competitive when compared to the big box stores as garage doors is all we do and we do not sell barbecues!! Our service technicians are NOT paid commission so you will always only pay for what is needed.

After shopping a big box store and a local garage door company we chose Dodds based on their reputation and reviews. Their price was comparable to the others so why not go with a company with a proven track record? After a no-pressure in-home sales call from Mike who was great, our insulated steel door was ordered. Delivery was on the promised date and the installer Omar made quick work of removing my old wooden door, installing the new door and hooking up my existing opener. He was professional and efficient and really appreciated that the garage was prepped and ready for him. We did have an issue with the weather-stripping but this was resolved quickly and to our satisfaction after a visit from service manager, Stan. We were impressed with Dodds desire to ensure complete satisfaction and appreciated the email from president Len. We would highly recommend Dodds.

Company Response:

And we appreciate your patronage and your review. We are not satisfied until you are,

The garage door opened only a couple of feet this morning and stopped. The roller on one side came off the track. I called Dodds for the first time in my life. I have heard many, many commercials on the radio for Dodds Doors. The repair man, Wil, did a super job. He was courteous and very professional -- he even used a large pail to catch the wood chips when he drilled holes. I am completely satisfied with Dodds Doors and repair man, Wil, and highly recommend this company to any and all who need a garage door repair service.

Company Response:

Thank you so much for the review and recommendation. We do appreciate clients who take some of their precious time to review us

I was worried that our ancient garage door was going to fall down. We replaced it with a beautiful carriage garage door with the sealing panel to keep the cold out. New opener, safety trigger, the whole works. These guys were great. Thank you!!

Company Response:

We THANK YOU Scott!

One of the best service calls I have experienced. They were professional in every sense of the word. They delivered what they promised and went above and beyond to make sure that everything was in top working condition. You can call someone else, but why bother? 2 thumbs up Dodd's, you rock!

Company Response:

Thank you for the two thumbs up.You just made our day.

Last night the spring broke on our garage door. I called this morning and I was told that a service man would be out this afternoon. We had call before noon that he could come early. The job was completed in less than an hour. Mike the service man was very courteous and efficient. We are very satisfied.

Company Response:

Thank you so much for your review and scoring us 10/10 we will certainly advise Mike of your satisfaction level.

Last month, when it became apparent that new garage doors were a necessity, my husband and I looked around very briefly before deciding to call Dodds for a quote. We had used Dodds before and our three previous repair calls to them over the years were handled quickly and professionally. Laurie, Dodds' sales rep, was friendly and knowledgable and our overall experience with Dodds was so positive, we decided to order new doors on the spot -- not something we usually do. The new doors were installed a few days ago and we are thrilled with the way they have transformed the front of our home. From the initial call to their office to the final delivery and installation, Dodds exceeded our expectations every step of the way. I have recommended Dodds Garage Door Systems to my friends, family and neighbours and would not hesitate to contact them again.

Company Response:

In this busy day and age we cannot thank a reviewer such as Janet enough for taking the time and effort to give us what amounts to a full report card on how we are doing. Our dedicated staff enjoy receiving these reviews and we are proud and encouraged to make every clients experience with Dodds a positive one.

Came home from work and door would not lift nor lower - frozen in place about 5 cm from ground. Called Dodds at 12:15hrs and on site and repair done by 14:30hrs. Outstanding !! Nice people to deal with and technician Mike put up with all my questions as he worked. Thanks and will recommend to anyone who asks :)

Company Response:

Thank you! We do appreciate recommendations and the great review but regard a score of 8/10 as lack of perfection on our part and wonder what more should we be doing to score the perfect 10/10. Tell us and we will endeavour to do it.

Replaced broken garage door spring. I sent Dodds an e-mail evening of March 6 and received a phone call at 9:00am the following morning. Repairman arrived within allotted timeframe and spring was replaced in 20 minutes. Cost was as per quote, no extras tacked on. Courteous and efficient service.

Company Response:

We thank you most sincerely for taking the time to review us and giving us a "perfect" score of 10.

Called Dodds to asses my Garage Door issues. Was told that parts were not available for my door so decided to get new door. Salesman came out on a Saturday and explained all the options available. Door was ordered and arrived within timeframe stated. Installers showed up and installed within a couple hours - good job and love the door.

Company Response:

Some reviewers are really tough. What else do we need to do to score the perfect 10? Tell us and we will do it :)