Will arrived on the stat holiday, Dec 27 and cleaned our ducts. He was friendly and helped us with information/advice as to how to make our system more efficient and gave us some $ saving tips. He also asked us to watch when he was cleaning out the furnace. Most people aren't going to want to be watched unless they are confident with what they are doing and that they are going to be doing right. Thanks Will for cleaning our air for me, my wife and soon to be third member.

I would highly recommend this company to all my family and friends. After calling around and researching I finally came across Dial One Duct Cleaning where I spoke to Joe and explained the situation that my house was dusty and never seemed to stay clean and how parts of my house were colder then other parts. After our conversation I then arranged a time for someone to come in feeling very confident that I choose a quality duct cleaning company compared to the others. When Will arrived he was very professional and listened to what my concerns were. He worked very hard and did not complain once. After the job was done I noticed that night my house seem to be warm with no cold spots and there was less dust, cutting my cleaning time down so I can spend it now with my family. I hope this review helps make someones decision easier when trying to find the right duct cleaning company as I found Joe and his staff were there to help me and not just make a quick buck.

I called this company based on the high reviews I see here. I spoke with Joe who was polite. helpful and professional in helping me book the job and made me feel confident in my choice. When the technician, Wil, arrived, my experience was not as good. Wil turned out to be a good worker but he was short-tempered and made me feel guilty for wanting him to look at my dryer duct which Joe had assured me I could ask him about when he arrived. Wil complained of being overworked which I can sympathize with, but as a customer I shouldn't feel guilty for expecting him to do his job. Towards the end he calmed down a bit and was more helpful, so perhaps his crabiness was simply due to being tired, but I will not be recommending this company because I wouldn't want my friends to be exposed to his negativity.

Company Response:

Thank you Adrian for the honest review.I spoke to Wil he is completely apologetic. Although I must take some responsibility in the fact that he's"overworked".We in fact have had the BEST year ever and that is greatly due to customers from homestars like yourself. My company and staff will learn from this and grow.I hope in the future this will not be a issue and im extremely glad that you pointed it out...Should you or any of my clients ever be disappointed with our service or quality,i will assure you we will not rest till your satisfied and then some!We are 100% committed to you,my apologies...

The guy from Dial One was courteous, professional, and helpful. He showed me multiple tips on keeping the furnace/ventilation system running well. He cleaned up very well after all the work was done. They provide a good service and I would recommend them to others.

Joe and his team were professional, helpful, thorough, and neat. I was concerned about the smell of cigarettes that occurred when I turned on the fans, thanks to a former tenant who was a smoker. By the time they were done, the smell of smoke was gone and my ducts were sparkling. Four months later, it's still gone and the air quality in my unit is perfect.

Joe, from one "homestar" to another...Great work! Joe runs a first class operation. The people who owned the house prior to myself had about 4-5 cats. Needless to say there was enough cat hair in my furnace ducts to knit a few sweaters. Joe also took the time to go through with me what exactly he is doing and how it will actually benefit the air quatlity of the home. A little more than I expected! Thanks Joe! Great work and I would gladly recommed you to others!

Great experience with Dial One. Wil showed up early and was prepared to do the job right. He was very thorough and patient. Every step of the process was explained and we knew exactly what was being done. Thanks again Wil.

Joe was prompt in his call back to arrange the appointment, very friendly, made himself accessable at reasonable times. Will arrived at scheduled time, explained everything thorougly, took his shoes off at the door. Very pleased with service, attitude and attention to detail.

We hired Dial One to clean our new house for the first time. The staff we encountered on the phone and on the service day were both very helpful and took the time to explain the service. Will performed the service on the day. He started by explaining what the process involved. When we have questions, he took the time to explain (e.g. what does this tool do and why he is doing it.) Will also made sure he cleaned up after the service was completed. While on site, Will even pointed out some issues in my furnace room. We would refer this company in the future.

I'm glad to have hired Dial One. Will was very helpful and efficient. He even took the time to explain how the job was done and offered some air quality tips. I'm very happy with the service and will recommend Dial One to all my friends and family.