If you have a town house, and are lacking in space, and need to be efficient with what you have then Kaylie her father and the team at Custom Closets are the right people to work with. They are kind, patient, diligent, humble, and thorough. The pricing is 50% the quotes of other companies in the GTA. We are very pleased with the job, great custom designs, we were able to satisfy every need. The highlight was the dresser. Let the photos speak or themselves. The score 9/10 is to reflect the installer, he is smart and and talented, but can be a little messy and rough. However be patient, and look at the final results, any issues will be dealt with by Marty the Master Jedi. The team are happy to come out several times if something needs fixing. In my case adding lights, fixing the size of the grommet. GREAT PEOPLE GREAT COMPANY GREAT PRICE GREAT PRODUCT!

We had our house total renovation over the past one year. The best renovation task is THE CLOSET! It is exactly what you wanted, get quote and get the work done. Elloit is very knowlegable and provided us very practical solutions. Carol is always very pleasant over the phone. The installer has done a fabulous job. Our general contractor is so impressed. Finally I moved to our new house and we got endless compliments to our smart yet functional closets. Highly recommend! Qing

We had our old closet shelves come crashing down due to poor construction from the condo builder. We dealt with Kaylie from Custom Closet and we were very pleased with the design, cost and installation. We maximized our storage space with our new custom pantry shelves and walk-in closet. I would highly recommend them and rate them a 10!

I recently bought a home with 3 bedrooms. There was no closet in the master bedroom or a linen closet, so I decided to turn the small 3rd bedroom into a custom walk-in closet. Kaylie came by to take a look at the space and to provide some recommendations. I was impressed that she took the time to ask about my priorities for the space. She listened to my wishlist and as she was coming up with the design, she was constantly checking in to see if we were on the same page. She gave me the quote and I was surprised that it was less than Ikea. I got a closet that suits my needs. So for the full price which included installation, I thought that I made out better than buying something pre-fabricated. Now I have a closet that my friends are envious of! How could I blame them? I have angled shoe shelves, a long hang, 6 rails, a built-in hamper, a belt rack and a valet rod. I love it!

We had our custom closet recently installed and our only regret was doing it a lot sooner. When we first started, we contacted several companies and without question, from our first contact with Shelving Outlet, we were very pleased how professional they were in all aspects, from designing to installing. The final installation fits extremely well with our décor and has the functionality we desired. We would recommend them to our friends. Well done Kaylie and Carol.

I love my new closet! Brothers Marty and Elliot were professional and a pleasure to work with. They listened to and delivered exactly what I wanted. The process from start to finish was efficient and organized. The workmanship was expertly done, and very neat! Very good product, and excellent customer service.

My wife and I are very happy with the final product produced by Kaylie and her team at Custom Closet. With Kaylie's help, we designed organizers for both our bedroom and our basement; they turned out just about exactly as we hoped. Whenever our friends and family come over to our new house for the first time, they always comment on how great the closet systems look. They are both totally integrated into the rooms, look elegant, and are totally functional. Kaylie was fantastic to work with. When she first showed up at our house, we were taken aback a bit because she is clearly very young. But she knows what she is doing. She is a total pro. Her design skills are top notch and her customer service is fantastic. The only issues we had with the entire process with Custom Closet had to do with the installation. Though they arrived to install when they said they would and only charged us exactly as we had agreed, their installer was rough around the edges. He had a young, incompetent assistant with him who he was rude to, swore at, and it made us uncomfortable. They were not very considerate of keeping our home clean, didn't clean up sufficiently afterwards, and left the door open unnecessarily on a cold day. Also, on the second day of installation, the installer suggested that our floors were too crooked (ours is an old but recently refinished house) and that the final product wouldn't look good. This was a total surprise to us and given how late in the process we were hearing this, it was totally unacceptable. I called Kaylie and next thing I knew, the owner of the company was at our house, reassuring us that everything would look great. In the end, it did. Our systems are really amazing and gorgeous. If the installer had just focused on the job and treated his assistant better (or brought a competent assistant with him instead of a kid), everything would have been perfect and we would have given a 10/10 instead of a 9. We expressed our concerns and get the sense the company will make the required changes. The crazy thing is that the installer did a fantastic job on the installation. Just needs better 'bedside manner'. This is a good company. They are honest, hardworking, solid designers who make an excellent product they care about. Their price was WAY less than California Closets for the exact same thing. When we researched before hiring, we compared apples to apples and California Closets was nearly twice the price. When I gave them an opportunity to explain why theirs was so much more, they could not offer a single good reason. Custom Closet is definitely the way to go. Our wardrobes are high quality and we are confident they add value to our house. Highly recommended. R*

Company Response:

Thanks so much for your review. We work really hard to make sure that each design is individualized to your particular needs. My ultimate goal is to always leave you with a quality product that you get to feel good about every day. In response to your complaint about the installer - we take our customers' input very seriously and this particular assistant will not be working with us anymore. It was a pleasure working with you both! Best regards, Kaylie

I needed extra storage in the house and decided to add a wall unit where I could store items such as brooms, ironing board, etc. There was also a washer/dryer that I wanted to include as they were an eyesore. This company came as soon as I contacted them and offered me a detailed plan of the work. The planner was very detailed oriented and was very helpful.

I enjoyed working with Kaylie very much. She worked with a great deal of professionalism and accuracy when measuring the spaces required. More importantly, Kaylie worked with my budget and really listened to my specific needs. Thank you, Kaylie!