Cozy Comfort Plus has serviced my furnace and old air conditioner for the last 5 years. I had so many problems with my air conditioner and had many different companies come in to check it out, they couldn't figure out the problem. When a tech from Cozy Comfort Plus came it turned out to be a small problem which they fixed very quickly. They have kept both units in good working condition each year. Last summer I needed a new air conditioner so I turned to Cozy Comfort Plus, their salesman was very helpful in helping me decide which unit I needed. I had been I needed a 3 ton unit but this salesman told me I only needed a 2.5 ton unit, which I got at a very good price. I will keep have Cozy Comfort Plus service both my air conditioner and furnace for years to come and I definitely will recommend Cozy Comfort to anyone who asks me.

I have been a customer of Cozy Comfort's for the last 15 years. They installed a furnace and an air conditioner for me 10 years ago. Before the installation they serviced my old units. Their service people are very courteous and knowledgeable. Their sales people are very courteous also they answered all my questions. When I need any kind of help with my furnace or air conditioner I know I can count on Cozy Comfort to help me. I would recommend them to everyone I know.

Cozy Comfort Plus' Dan Kar is the Best. I had done a ton of research and had 4 quotes. I chose Mr. Kar (who is more than a salesperson) because he was very knowledgeable and willing to discuss the pros and cons of the options. His products were good quality and affordable. Most importantly he was wanting to accommodate my budget and heating requirement (with no B.S.) His installer Hachem and helper were punctual, expert and well mannered. No Muss - No Fuss. A couple of weeks after the installation I found that I was not able to control the temperature with the new programmable thermostat (a free-bee). They could have walked away as the installation was done - but they made sure I was satisfied. This is the first recommendation I have given a service provider.

We have our furnace/ a/c and humidifier installed and maintained by Cozy comfort plus about 9 years ago and since we have received three excellent repeat of services. Brian and his team are punctual and very knowledgeable. They relocated our furnace to other side of our basement and as a result we have more useable space in the basement. We are impressed with how courteous and knowledgeable and skilled they are. I recommend Cozy Comfort Plus to any home owner that is looking to hire and have business with a safe reliable air heating/conditioning and reasonable price.

In summer of 2010 before finishing our basement, we contacted Cozy Comfort Plus for an estimate on a new heating and air-conditioning system. I spoke with Dan and I asked for a free in home estimate. He made an appointment to meet with my husband and I at our home. We are rarely home together so he was very flexible to meet with us at the time that was convenient to us. He showed up on time and started with inspecting the current system. We found him very polite and pleasant and easy to talk to. We were also very impressed with his knowledge and experience. He answered all our questions patiently. We went on more quotes from other companies after he left. One did not show up and we found the other sales guys to be a little bit cheaper but pushy and inexperienced so we called Dan back. We were ready to give him the order over the phone since we had his written estimate but he came back and went over the details and answered more of our questions before asking for our order. We paid a small deposit & agreed on a date for installation. Price did not change and he did not try to add more to the order. A day before installation, someone from his office called and confirmed it. On installation day, the crew showed up on time. They first cover the flooring and Mori, the main technician, explained to me what they were going to do and where they are going to make hole on the outside wall for venting. That was inline with what Dan had told us before so we were expecting it. The installation went smoothly with no surprises. Upon the completion of the job, Mori came upstairs and started the system and explained to us how to use the thermostat while his friend was cleaning up after himself. They took out the old furnace and a/c, the packaging that came with the new units and swept the floor. I went downstairs after they left. It was clean and the new furnace was really quiet. The system works great and it is really quiet and efficient. I called Dan back during summer for a message that appeared on my thermostat and he helped me with that politely and patiently. The following year, our hot water tank broke. I called Dan again and he recommended a tankless water heater. That was a great advice since our basement was finished now and that change opened up our furnace room. Besides I did not want to have another tank in there since our floor drain had been covered during basement renovation. He came first and gave us a quote and installed it for us the next day since we had no hot water. I got a different crew this time (I can not remember their names) but like the first one they were very polite and professional. I am extremely happy with my new tankless water heater and I highly recommend this company. They seem to carry the best of everything in their industry. I took my time before writing this review to make sure it is helpful to others. I got all the rebates that I was promised and now I have used my furnace, air-conditioner and tank less water heater long enough to recommend this company and its people. They are great.

This is my 3rd time contacting Cozy Comfort Plus and service was fantastic and reasonable price. Brian give me the deal and made me happy for 3rd time. very reliable person.Highly recommend him and his service.

I shopped around for a new high efficiency furnace / air conditioner. Cozy Comfort was not the cheapest, but the salesman convinced me that by going with Cozy I would get the best install job possible. That's where things went off the rails and the salesperson seemingly had no further involvement outside of making that sale (his crew didn't even know who he was - and had no information I have the salesperson of the specific items I wanted taken care of when they arrived). I received an "ok" install, but had to more or less sit there the entire time to make sure the crew was doing things properly (for example, they did not have proper items it hook-up the condensate line and asked me to run to Canadian-Tire to grab some items?). The install was not as per the manual and caused problems (which I will get into later). The salesman promised a communicating setup which was not completed (they set it up as a standard A/C unit). The communicating thermostat was not setup properly (setup as a two-stage furnace when I paid extra for the top-of-the-line modulating version with communicating thermostat). I had to correct all these errors myself by reading the manual and changing the settings. That's not what I paid for, I paid for it to be setup properly. If I wanted a two-stage furnace I would have paid less and purchased that. Outside of the crew having no idea to configure the furnace / A/C properly, the install was "OK". Ductwork fabrication was fine, but it was not taped to seal holes and so forth. After a few days, the furnace stared throwing all kinds of pressure switch errors. Long story short, Cozy could not diagnose it. After getting fed up with their useless techs coming over and wasting our time saying "looks good, try it for another week" - all the while the furnace inducer being full of water (confirmed by a tech who said this was a huge problem), I finally grabbed the installation manual and started reading. Low and behold, the condensate drain was improperly installed. I corrected it and the furnace hasn't thrown an error code since. Finally, I had the yearly "maintenance" completed to keep my warranty intact. What a rip-off that $150 was. It involved a tech coming out, looking at the furnace, turning it on, and saying "yup - everything works fine". Not only that, he unscrewed the blower door compartment and when we left didn't even put all the screws back in (they were laying on the floor by the drain). My understanding was that this service was to clean the furnace. There was visible debris (which could be seen through the burnerbox peephole) that was there either from the install or was sucked in through the intake vent. Either way, it wasn't cleaned out. I had to do it myself (remove 1 screw and vacuum out, took about 1 minute). I can't recommend these guys. They don't take the proper time to figure out what they are installing and definitely don't take the time to maintain the units properly. After seeing what the tech did during the yearly maintenance, that's the last time I will be wasting $150 for visual checks which I can do myself.

Company Response:

Let me start by thanking you, Steve for taking the time to review your experience with Cozy Comfort Plus. The length and details included are very much appreciated and have not gone unnoticed, as our aim with every single installation and service call is to fully satisfy and exceed the expectations of our customers. Our salespeople try their utmost to accommodate all special requests during installations, but it seems like in this case the technicians assigned to the job did were not informed of all the details before being dispatched in what can only be attributed to a momentary lapse of communication. Preventative measures are now in place to avoid anything like this from happening again. We take pride in the skill and experience of our technicians, yet in this case it seems like there were some shortcomings related to our technicians not having appropriate or enough tools to secure the line. Sending our customers on a Canadian Tire run is unheard of and unacceptable; and we have made sure that all of our technicians understand that now. The erroneous installation of a few parts does not necessarily reflect a lack of expertise in our technicians; nevertheless we agree that it is inexcusable. We have had many discussions with our technicians and have gone through great lengths to prevent anything like this from happening again. All in all, I want to apologise one more time about the way things went with your installation but also let me assure you that we have worked hard to make sure nothing like this will ever happen again to our customers. Steve, we would very much like to talk to you sometime just in order for us to get a few more details so please email us at info@cozycomfortplus.com. Our customers are at the centre of everything we do and we are proud of our near perfect customer satisfaction record. If we do not meet or exceed your expectations in the future, we would like to hear from you right away so we can correct it or at least prevent it from happening.

I contracted Cozy Comfort to do a HVAC replacement at my house in November 2011. Our system just failed and I needed to to replace a high velocity system with hydronic air handler and tankless water unit that is somewhat unique among HVAC systems in Canada. Brian was the main sales guy. The overall experience was not satisfactory. The quote seemed high since I found the same equipment on sale at amazon.com for half price. The crew seemed unfamiliar with the system and had to call the manufacturer for installation help. The job was not as neat as I would of expected of professionals. The outside vent had to re-caulked and the duct work needed much duct tape to solve air leaks. The system has been installed for a year and so far no problems. I recently found out the Carrier Air Cleaner that they installed had been already discontinued in early 2010. They gave me an old unit that Carrier was selling off for $35. Overall I would not recommend CozyComfort

Company Response:

Thank you very much Richard to take the time to review your experience, it is important for us to know how we did after each installation and we appreciate any and all feedback. The disappointment that you have expressed in our handling of your installation is something that we do not take lightly and rest assured that the necessary steps to make sure that nothing like this happens in the future have been taken on our end. Lack of knowledge and poor craftsmanship are not the qualities that we instil on our technicians and no matter how intricate or peculiar your particular setup might be – we are likely to be familiar with it as we have been in the business for decades. We have spoken with our technicians about this and for now we attribute the shortcomings during the installation to a few momentary lapses of judgment rather than a reflection on our entire team of professionals. We would very much like to hear from you, Richard, regarding any other concerns and details of the installation, so hopefully you can spare a few moments and write to us at info@cozycomfortplus.com Our customers are pillar of everything we do and we are proud of our near perfect customer satisfaction record and if we do not meet or exceed your expectations, we would like to hear from you right away so we can correct it or at least prevent it from happening in the future.

In Late October, we returned from a weekend away to a cold house and found that there was no hot air coming out of our vents. With a 2 month baby and a storm pending we contacted a company and scheduled an emergency service for the next day. The following day we received a call from the company we had booked who informed us that they didn't have enough technicians to keep the appointment. We called about 10 companies and finally Cozy Comfort Plus said they could make a service call within a few hours. Jay showed up within the time he said and repaired our furnace within an hour. Other companies told us over the phone that we would have to replace our 10 year old furnace (even though they couldn't make a service call until the following day). Jay told us that our furnace was well built and that we just needed a new fan. Thankfully we had a warm house and could stay comfortably with our new baby in our own home that night.