We completed renovations on our 90 year old home two days before we were scheduled to move in. Clean and Shiny worked with our schedule and showed up for 10:00 on a Sunday morning. They dealt cheerfully and efficiently with the dust, debris and grime and managed to make the house livable in four hours. I was so impressed that I had them come back and do the post-move clean of our condo. This is a wonderful and reliable service and I would not hesitate to use them again.

Company Response:

Dear Margo, thank you very much for the review. Out team enjoyed cleaning your renovated home. We are pleased with the fact that you chose Clean and Shiny to provide the post renovation cleaning services. Please feel free to contact us on your next post renovation project or move-in/out.

Joe and his crew were very nice, and definitely hardworking. Unfortunately they didn't bring any cleaning supplies with them except vinegar and Vim. They did their best with what they had, but this took them longer than it would otherwise, and now I have to reclean the dozen or so things that couldn't be cleaned properly (windows, stove, some hard-water stains on the floor next to a sink, etc.). Also, they added on a $20 insurance fee when I was told this was included in the rates. Not a terrible experience, but not good and I wouldn't recommend them.

Company Response:

Dear Geoff, thank you for your feedback. Clean and Shiny aims to meet the needs of all of our clients. We tried to contact you a number of times in order to arrange a re-clean. All of our staff are professionally trained, and do everything they can to guarantee that the cleaning is done well, every single time. Clean and Shiny provides its entire staff with the needed equipment and tools to ensure professional cleaning. As you may see by the other reviews, the majority of our clients are very happy with our work. We look forward in showing you what a wonderful and professional company we are.

Thank you so much for the wonderful job you did at my new home. I didn't think that oven could be saved, and the shower is actually usable now! I am really impressed with your work and will definitely call on you again. Thanks for being such a great professional.

Company Response:

Hi Heather, it has been a pleasure cleaning your home. As we told you before on the phone, everything is possible! We are glad to hear that your new home is in a moveable condition. Enjoy it. Thank you once again, and we look forward to cleaning your home in the future.

We used C&S twice after construction in our condo. Following the death of my wife, I have used them again just to perform a general cleaning. They exceeded my expectations, worked hard and cleaned thoroughly including areas I had not noticed as needing attention. The results of the extra work they did are obvious.

Company Response:

Dear Robert, thank you for your kind words. As always, we enjoyed helping you with your home! We look forward to cleaning your home in the future.

I was thoroughly delighted with Clean and Shiny on all counts. They were prompt, professional, asked me what I wanted done in detail, and provided all their own equipment and supplies. When I arrived home on the evening after they'd cleaned, I knew they had done a great job as soon as I opened the front door. I am still discovering new areas of the house where they cleaned -- to my delight. I'd recommend them to anyone.

Company Response:

Hi Rose, we are pleasured with that fact that we were able to help you with your move-in cleaning. From all of us here at Clean and Shiny, we hope you are enjoying your new home and look forward to hearing from you soon.

Thank you very much for a wonderful job you did for my client. You made his very unkept place look good and clean in a short time. Please let your team know how much I appreciated their responsiveness, caring attitude and thoughtfulness. They treated my elderly client and his belongings with respect and dignity without passing any judgments. Thanks again.

Company Response:

Rosemary and Dan, it was a pleasure to serve you. Thank you very much for the kind words. The ladies who cleaned your home loved to hear the good news and that you were very satisfied with the service.

A family-run business that is prompt, polite and lives up to their promise. Three people thoroughly cleaned a large, 3-story house from top to bottom in record time. I am very happy with the results and would certainly use them again.

Company Response:

Hi Linda. Thank you so much for the kind words! Clients like you are the reason why we are in the cleaning business. For Clean and Shiny, it is all about providing the best possible cleaning service at an affordable price. We promised you to be within your budget, and I believe we were able to deliver. Thank you, and feel free to contact us on your next fall cleaning.

So, I'll give him one point for showing up on time/making himself available at the last minute... but that's absolutely where it ends. Last year, we were very excited to have bought our first home and spent a few days after closing making sure it was all fixed up before we moved in. I was disabled at the time and needed assistance to ensure our house was clean and comfortable. Clean & Shiny showed up and the man we met was RUDE! He barged into our house with his shoes on and refused to take them off - even when I asked!!! He told me he couldn't possibly work without shoes on and was so loud and defiant - just flat out refused to do it - huh??? Can you imagine!? A cleaner who trudges their dirty outdoor shoes through your house - even on your carpet upstairs in and around our bedrooms. I was so livid with his disrespectful behaviour, I would have asked him to leave right there, but unfortunately - I was disabled and we were desperate to have the house cleaned as we were moving in the next day and experienced a no-show from another cleaning company the day prior. We felt we had no other options... from there it went from bad to worse... the lady who was working with him cleaned our bathroom and when they left, we noticed that she didn't even touch the shower tiles...they were completely full of soap scum and not even touched! My husband ended up having to scrub this down himself... we were so disappointed not only with the rude service, but also with the poor quality of cleaning. Please do yourself a favour if you're reading this review and BEWARE! Good cleaners are hard to find, so don't take your chances here.

Company Response:

Hello. Thank you for your feedback. We appreciate your time and value your business. Clean and Shiny offers a satisfaction guarantee, in other words, all you had to do was contact us and we would gladly re-clean the parts you were unhappy with. We are a family-owned cleaning company, and take pride at treating every single customer with care and professionalism. It is unfortunate that your experience with us was unpleasant; we truly wish you contacted us at 416-623-7345 within that day or the following day to discuss the issue and solve it in a competent manner. For future, your comments will be taken into consideration with necessary action.

We love Clean and Shiny and use them all the time. They pay attention to detail and do a great job. The staff is friendly and helpful and the price is fair. Clean and Shiny is highly recommended!!

Company Response:

The Mills Team, thank you for the kind words. Part of our mission statement is to provide reliable cleaning services while also providing friendly customer service. Thank you for the opportunity, and we look forward to cleaning other homes that you and your team have built.