This was a small job and a bad time of the year as all roofing companies are very busy. I tried my roofer that had installed my roof 2 years ago, but they were too busy. C&C was efficient and scheduled an appointment immediately, quoted me a very reasonable price and did the job on the job on the spot. They have a dedicated service department for just such small jobs. i will be forever grateful.

Against all better judgment we decided to try Cherry & Clark even after they did a terrible job on my parents's home. We wanted to give them a second chance so to speak. What a nightmare. Prior to the new roofing job we never had any leaks or flooding. Shortly after the repair, and after a heavy rain fall. Water would pour down not only on the outside wall of our house causing permanent discolouration of the brick but also down our bedroom wall right down to the floor. After contacting the company they tried to pin it on our chimney. After sending different people three times they finally figured that they didn't seal it properly. So they offered to send to someone to repair the inside wall and ceiling where there was water damage. I don't know where they got this contractor but he did a terrible job. The painting is absolutely uneven. I think my kids could have done a better job. Not only that, after the roofing crew had left, they didn't bother cleaning up leaving shingles and huge nails all over the property. We must have picked up about 15 nails. At that time we had a toddler and had to take time to ensure all the nails were removed. When I contacted he was really hard to get a hold of. Almost as if he wanted to avoid the issue. Come on Cherry and Clark. Hire better people who you trust to do a good job. Fool me once, shame on you. Fool me twice, shame on me. I will NOT be recommending you to any one I know.

I requested 5 quotes from home stars - out of 5, 2 responded. Cherry and Clark were the first to call me the next day. The estimator turned up on time and was polite and clearly explained what was required ( even though my roof was a simple one) he still went up on his ladder and walked over it. The other estimate from another company didn't make the effort to even get onto the roof. I decided to go with cherry and Clark on their speedy response and I just liked the way the contract was worded - simple but precise. I also liked that they were so busy I would be at least 6 weeks (even though it would then be December) - I was called around 2 weeks beforehand for the eta of work start and then again a few days before to inform me the pallet of shingles and skid would arrive shortly and when the crew would be onsite. The day the crew was to perform the work it was the only snow day we have had - they turned up to ask if they could reschedule until the next day as due to the snow dump they were short crew - they introduced themselves and were professional, then the next day they could work they had to shovel my roof first. The work was completed that day. My neighbor had a minor damage to his window that I contacted the estimator on - it was delt with the next day - to my neighbors satisfaction. This is a company that prides itself on customer service and satisfaction.

I can't thank Cherry and Clark enough for sending me such a knowledgible roofer to address my leaking problem. He was on the roof less than 10 minutes and pointed out some other serious problems which now need addressing. I will choose them for my next roof. Thanks

Company Response:

Wendy, Thank you for the positive feedback. We pride ourselves on our customer service and it's great to hear from clients who are pleased. We look forward to hearing from you in the future.

have known Cherry & Clark for years and knew of their expertise in the roofing buiness. Needed a reroof done quickly due to deterioration of existing shingles, and job was done quickly and professionally.

Company Response:

Doug, Thank you for the review. We were happy to be your roofer and that the installation went so smoothly. We hope you enjoy the new roof.

We had our rental property redone in Toronto and it was stressless experience. They made sure our tenants were taken care of and completed the job on time and on budget. I will use them again on our other properties. Special thanks to the staff for keeping us updated on the project daily, it really helps when you are thousands of KM away.

Very frustrating experience overall. Couple of specific issues to highlight. Bin delivery 8am, they got neighbour to run down stairs out of shower to get her to move car so they could dump bin on shared driveway space and block half of neighbours drive. Never discussed ahead of time. Dumped the plywood stacks in front of the bin restricting the neighbours driveway further. Showed up late first day due to crew lost keys around 11am – on a critical coordination day with mold remediators who were hired to work together - Cherry and Clark charged premium for this privileage. Showed up at 9am on second day down a man due to sickness. understandable it happens. Worked in the the late hours in the dark and cold to catch up after first two day delays – How good a job could they possibly be doing if they cannot see properly and the temperature drops. When asked about ventilation – we were given a multiple option with additional costs associated with each one – point of the roof job was to get mold out of attic and make sure it does not come back Paid a premium to Cherry and Clark for the coordination with mold remediation team which caused delays for the Mold crew and cost them at least half a day. Chimney was falling apart (crumbling) I found this out later but Cherry and Clark never suggested repair or mentioned it. I have since had other roofers to some minor repairs and apart from some soft spots on the roof they say the job is not too bad from what they can see. As homeowner i have no idea how good the work is and can only comment on my experience with the company which i summarize as frustrating. As a result i would not recommend this company based on my experience.

Company Response:

Dave, I apologize that we did not meet your expectations. Prior to commencement we always plan ahead and notify our clients of deliveries and scheduling so they can prepare and make the necessary arrangements, we apologize if we did not provide you with enough lead time to notify your neighbour of the upcoming delivery. We plan and coordinate all projects as to meet our deadlines, unfortunately during this installation our foreman did fall ill which led to some unexpected delays. Our team pushed on, and although they worked later than usual it was in an effort to finalize the roof and ensure your home was watertight. As to ensure quality was not compromised your installation was inspected upon completion. Your roof warranty is also in place to offer piece of mind, should you require our team to return to service our work it will be at no cost to you as outlined by the terms and conditions of the contract. Furthermore we have also reimbursed you the "premium" amount mentioned which was for downtime and coordinating associated with the mold remediation, this was done as an act of goodwill as the delays were a result of one of team members being ill. We feel that we have done everything possible to remedy your concerns and are a little taken back by your review, in an effort to further resolve this matter please contact us directly to discuss.

Nov 2011, Cherry and Clark replaced my roof, work was good , done as promised, took pictures while working on the roof... I would hightly recommend them to others who need a new roof.. I got several quotes,and found them as the best choice...

John was our Sales Rep and he provided excellent service. He knows the roofing business well and was able to advise us of what was best for us and what to expect during the installation. There were a few deficiencies after the installation and we had some trouble getting them resolved with the first Supervisor Cherry and Clark sent out but we insisted on dealing with another Supervisor. The second Supervisor was very responsive and quickly finished everything to our satisfaction. We chose top of the line shingles and the roof was installed well. Overall, we are happy with Cherry and Clark and would use them again.