We had visited many top rated appliance stores in the city and weren't very impressed with the service AT ALL ! As a last resort we tried Caplans and are very happy we did. Their service was amazing, they spent several hours with us determining our needs. They gave us the best deal they could and then held the appliances for 8 months until our move in date. I have and will again, recommend them.

Extremely disappointed with the response re. My new induction cooktop which broke down 8 months after purchase. Would never buy another Jennaire (whirlpool) product . Service department is in Tennessee (who are barely understandable) and never return calls. Caplans are also slow in returning calls and do not stand by the product sold. It has been 2 weeks without a stove and I'm waiting for a solution to my dilemma.

over the past 6 months have tried using Caplan's ... I find it hard to get answers ... staff never answer the phone ... invoices come with wrong amounts and no one understands the supposed "new system"

What I love about Caplan's is the scratch and dent section. Never found anything in there that was scratched or dented, always good stuff with really good prices. First time I bought there was when a fridge died 3 days before a long weekend. Everyone else, including home depot couldn't deliver before long weekend. Caplan's price was lower then everyone elses and they delivered the next day. Recently bought a Dacor above the range microwave for $199. Retails normally for $699-799.

damaged unit opened when new kitchen installed but was told we should have opened and inspected unit sooner. Then realized conversion kit for propane not attached as promised. Was told salesman said we didn't mention we were going to use propane. Right. He remembers that from seven months ago??? We live in the country so OF COURSE we mentioned it. Ethically bankrupt business.

The service and the product was excellent so far no problems with the product. Also, the delivery people was very careful and polite. I will recommend to use this company to my friends or any person that it's looking for appliances

Not having bought appliances in a very long time, was thrilled we had such an informed sales person to work with. Nancy was terrific. The original wall oven we selected was too big for our tiny kitchen and we were able to easily change the order for a smaller size. Excellent delivery, excellent service and excellent, competitive pricing.

Great customer service when we came in to purchase our 5 major appliances. We knew which brand of appliances we wanted to purchase for our kitchen. Saleperson gave suggestions for appliances for washer and dryer. Saleperson was very helpful in explaining differences and functions and did not force us to buy on the spot.

We bought a new front-load washer and dryer set from Caplan's and were very pleased with the experience. The salesperson was knowledgeable and pleasant (not at all pushy) and the delivery was on-time and the set-up was competent. The delivery guys got the 27" appliances down a 28" basement stairwell with minimal scuffing. Caplan's then followed up to ask us if we were satisfied with the products and installation. The price was good too.