We purchased a Bosch Built-in Fridge (along with other appliances) from Caplan's and it was delivered in October of 2012. Unfortunately, the right door arrived scratched, dented and misaligned and upon the advice of the delivery crew, we did not accept delivery. Caplan's called us and said that they would replace the panel and repair the alignment issue, so we agreed to accept the fridge. Our sales rep emailed me on Oct 4th "Yes the panel is on order and as soon as it arrives we will follow up with replacement and final adjustments." We do not hear from Caplan’s and I complain to our kitchen designer. We finally get a serviceman to the house in February to assess the issue. They will order the part if we agree to a charge of $1019.29. I contact Caplan's Customer Service Manager, Liz, and remind her that they had agreed to this repair. On Feb 12, she states, “We have ordered a new door it will take 2-4 weeks." I contact customer service in mid March to ascertain the status. Liz states, “We did receive the door but it was damaged and was refused. I am waiting for the new door to arrive and hope to see it soon.” Finally, the serviceman calls to arrange the repair. They come to the house April 10th with the wrong door! So once again, I contact customer service and am offered $75 instead of the repair. I decline. I am assured the part is on order. Time passes and I get an email asking the model number. Time passes, they have decided not to order the part, but apparently will send some guy named Steve who removes scratches and dents. He apparently can make a fridge that say fell off a truck look good as new. We have declined this option and will take it up with Bosch. Be wary when dealing with this company.

My washer konked out the Saturday before Christmas. While the problem was likely a lid switch or pump, the appliances were a dozen years old and had come with house. It was a simple decision to get a new set. Had bought a dishwasher from Caplans' in the fall and really liked the service so figured I would go back. As it turned out Caplan's was closed between Dec 23 until Jan 2nd for the holiday - kudos to them for putting family ahead of commercialism. That gave me lots of time to research models and check boxing day sales from other retailers. It was a bit of risk waiting for Caplan's when all these great boxing day sales were going on, but I figured their service would be worth the wait. On Jan 2nd I went down to Caplan's and bought a new set with help from Paul. Got the set, a complimentary iron, free delivery and only had to pay $60 for installation. Prices were as good as any other boxing day sales. The bonus came at delivery time when it turned out my laundry taps were seized and the guys couldn't hook up the washer. No problem - after I got the plumbing fixed they squeezed me in a few days later no extra charge do the istall and hauling away the old appliances. You're not going to get that kind of service from a big box store! So far, so good, I can't complain about Caplan's.

Hello, our dish washer was broken a few months back. A service repair person came over and explained to us what was wrong. Mt wife and I feel the price was fair and the dishwasher is working great now. Thanks

Don't hesitate to purchase appliances at the Weston location. Great staff - exceptional delivery. The two guys are fantastic. Deliver on time and very careful bringing product into house. Also, give them a call to see if they will match your price from another dealer - you may be pleasantly surprised.

I went to Caplans looking to replace my finicky top loading washer & dryer with more efficient front loading ones. The salesman was pleasant, and showed me a pair out of their scratch & dent area. I got an amazing price on 2 great units, which a couple of years later I am still in love with. My only complaint: when they installed them the delivery people didn't switch the door on the dryer and it swings the wrong way. It tried to get a response from Caplans but didn't get my calls returned. Also, when I tried to buy a dishwasher from them last year I called them to see what they had - stating I was a repeat customer - and they seem quite indifferent to my phone call & gave me no information (even though I told them I live across town and wanted to make sure a trip in would be worth my while) so I ended up buying it elsewhere.

Went there for customer service. Salesman was nice and we purchased a few appliances that day. The delivery happened in a timely fashion but the work was not great. Dishwasher broke and they wouldn't replace it, even though they said they had one in stock. The customer service manager was very rude and unhelpful. She said new appliances would be for new customers only. They said they would order a part and it took weeks and then didn't work. After hassling Caplans for awhile they finally sent a repairman out and he said the appliance had clearly been dropped before it was installed and should never have been installed. After a few more weeks, they finally installed a new dishwasher. Caplans is supposed to be known for their customer service but we've heard that this has become typical of them these days and they aren't any better than most other suppliers and are worse than most of the best. We would recommend not using them.

Caplan's has the WORST customer service I've ever encountered. Bought a Bosch dishwasher that came defective and needed a new control panel. Left several messages that went unanswered. Finally spoke with Liz of "customer service" who contradicted herself a number of times, telling me how "common" broken control panels were since they are electronic. Argued with me when I said a brand new machine should not be delivered with a broken control panel. Offered me NO help whatsoever. Refused to call Bosch on my behalf. Do NOT buy from Caplan's. Also, salesperson didn't return any of my 3 calls.

Fantastic customer service. I walked in and someone helped me right away with everything i needed. The sales associate stayed and answered any and all questions i had and was very friendly. They were so great that they seemed like family. I totally recommend Caplan's.

Caplans definitely has every appliance you could possibly want, however, my experience with their sales service was negative. I met with one of their sales agents who rushed quickly through a quote that was a thousand dollars more for the same appliances at any other store. Each question I asked about a product seemed to irritate him. Most of the questions I asked he had no answer for, or he made me feel that the question was not relevant. Maybe I would have had a more positive experience with another sales person. First impressions...you never really get a second chance.

We had visited many top rated appliance stores in the city and weren't very impressed with the service AT ALL ! As a last resort we tried Caplans and are very happy we did. Their service was amazing, they spent several hours with us determining our needs. They gave us the best deal they could and then held the appliances for 8 months until our move in date. I have and will again, recommend them.